This review is well overdue, but I feel it necessary to share our thoughts about our very comfortable stays at the Hyatt Regency Schaumburg. This was the 3rd time we stayed at this hotel this year and have been staying here for the past 10 years. It would be fair to stay the reason we return is the service and staff at the hotel and the fresh restaurant. We have had the pleasure to receive warm welcomes from the fantastic friendly and competent staff at the restaurant. Andrew, Maria, Juan, Jose, James, and the chef Manual are very kind and always make us feel welcomed. The wait know what we wish to order before we order. They add a special touch to the kids breakfast when possible and welcome us with a friendly smile every time. The breakfast buffet is delicious with many options of fresh fruits and baked treats.
The reason for this review is to share how a hiccup was turned into a yet another positive stay. We usually book two joining rooms at the hyatt to best accommodate our family. Given the number of stays we have had at this hotel, some errors in reservations are anticipated. Unfortunately this last stay was one of those stays, after a long drive to the hotel, we were informed that one of our rooms was cancelled for some unknown reason. We were offered two rooms that weren't joining. This was not acceptable to us. After the initial conversation with the check in staff, we asked to speak to a manager. I had the pleasure to speak to Adam Molchanov. Understanding our request and situation, Adam took the initiative to locate us the adjoining rooms that we required. He was very pleasant and very considerate with brilliant customer service skills. He was able to turn a frustrating situation into yet another pleasant stay. We are looking forward to our next stay at the Hyatt Regency Schaumburg.
- Official Description (provided by the hotel):
- Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more less
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- Also Known As:
- Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
- Hyatt Regency Hotel Schaumburg
- Hyatt Schaumburg
- Hyatt Regency Woodfield Schaumburg Il