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“very nice”

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Hyatt Regency Schaumburg, Chicago
Ranked #14 of 29 Hotels in Schaumburg
Reviewed 14 October 2013

nice hotel, good amenities, large rooms, modern decor, clean. if you have to be outside of Chicago, this is a good spot. Near the highway, in case you need to get to the city. Near Woodfield mall and other shopping.

  • Stayed: October 2013, travelled with friends
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Thank helena847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 21 October 2013

We are pleased to know that you found our accommodations, amenities and our location well suited for your travel needs. We hope you'll think of the Hyatt Regency Schaumburg, Chicago again, as it would be a pleasure to welcome you back.

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902 - 908 of 1,255 reviews

Reviewed 12 October 2013

We stayed overnight at the Hyatt Regency to catch a early flight out of Chicago the next morning. This is an older, but well maintained hotel. The beds were comfortable and the employees were helpful. Several restaurants nearby to enjoy dinner.

  • Stayed: September 2013, travelled as a couple
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Thank DoubleD004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 16 October 2013

We are pleased we had the opportunity to comfortably accommodate you before your early morning flight. Thank you for your kind remarks regarding our accommodations and staff. As you discovered, there are several dining options conveniently located around our hotel. We hope you found a favorite restaurant during your stay and that you'll keep our Fresh 1800 restaurant in mind the next time you are visiting. Thank you for your great review of the Hyatt Regency Schaumburg, Chicago.

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Reviewed 11 October 2013

This was my first time staying in Schaumburg, and my main comment would be, to be aware that travelling to downtown Chicago as it is a bit of hike requiring a bus and train or taxi (which is expensive - maybe $60 each way) and an hour or so of your time and trains on Sunday leave every 2 hours. The hotel is good condition (looks recently renovated??) and the location near Woodfield Mall is probably as good as it gets in Schaumburg. The service is very good (Jose will look after you at the Fresh 1800 restaurant downstairs) and the rooms are well kept. Over all, would recommend staying here if you need to stay in Schaumburg...

  • Stayed: October 2013, travelled on business
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Thank Paul79_from_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 16 October 2013

Thank you for making us your hotel of choice for your first visit to the area. Located less than 30 minutes from downtown Chicago, our staff is always willing to help our guests find the best transportation options to ensure a quick and convenient travel. If visiting the Woodfield Mall, keep in mind that we do offer a complimentary shuttle to and from the famous Schaumburg attraction. We can't thank you enough for your detailed review and recommendation. We hope you'll choose to visit the Hyatt Regency Schaumburg, Chicago again.

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Reviewed 1 October 2013

This hotel didn't look anything spectacular from outside, but the interior had been well presented and the facilities were very good.
The facilities and services provided through the convention were well organised for such a large group of people who needed a variety of rooms for meetings and the great dining room where the staff were able to cater for almost 400 people for breakfast and dinner in a very efficient manner.
Staff in the hotel were very friendly and helpful in particular the lady running the lobby coffee stall which was doing a roaring trade at certain times of the day.
Our room was large, basically decorated with a really comfortable bed and nice spacious bathroom too.
As with all the hotels we stayed in, the coffee maker worked well to provide hot water for cups of tea instead of the sachet coffee usually provided. Finding a cup of milk in the evening was also readily supplied in the lobby.

  • Stayed: August 2013, travelled as a couple
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Thank MichaelGarforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 9 October 2013

We are happy to learn that you enjoyed your first convention and that our facilities and services met your expectations. Thank you for sharing your impressions of our accommodations at the Hyatt Regency Schaumburg, Chicago. It was a pleasure to serve you and we hope you'll have the opportunity to visit again.

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Reviewed 30 September 2013

The hotel is decent and in a good location, but for the price, you can do much better. The rooms are nicely decorated, but showing their age (like we had missing tiles in the shower and worn furniture). The only way in and out of the hotel to the parking area is populated by smokers puffing away. Even if you hold your breath and run, you cannot make it without breathing the stuff in. It needs better accommodation for the smokers. The elevators are horribly located, we took the stairs after we found them. The internet, although advertised as being lightening fast, is so slow that it is unusable. When we inquired, we were told we could have the code to the faster service for an additional $16 a day. After some arguing, they comped us the code. Even then, the internet was quite slow, and dropped several times during our stay. Although there are no fridges in the rooms, you can get one for $10 a stay. If you are there for awhile, keep this in mind!

  • Stayed: September 2013, travelled as a couple
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1  Thank lga311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 9 October 2013

We greatly appreciate that you've shared your concerns following your recent stay with us. As a smoke-free property, we deeply regret if you experienced inconveniences outside of our hotel. We offer plenty of outdoor space for those who do wish to smoke and regret that this singular occurrence of having a group smoking in the parking area had an impact on your experience. It is also disappointing for us to learn that you felt our furnishings in your room were not at their best and that you experienced difficulties with our Internet service. Please be assured that we have shared your comments with the appropriate departments and staff. Thank you for your perspective and we do hope you'll allow us another opportunity to show you the high standards of service we can deliver.

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Reviewed 29 September 2013

This review is well overdue, but I feel it necessary to share our thoughts about our very comfortable stays at the Hyatt Regency Schaumburg. This was the 3rd time we stayed at this hotel this year and have been staying here for the past 10 years. It would be fair to stay the reason we return is the service and staff at the hotel and the fresh restaurant. We have had the pleasure to receive warm welcomes from the fantastic friendly and competent staff at the restaurant. Andrew, Maria, Juan, Jose, James, and the chef Manual are very kind and always make us feel welcomed. The wait know what we wish to order before we order. They add a special touch to the kids breakfast when possible and welcome us with a friendly smile every time. The breakfast buffet is delicious with many options of fresh fruits and baked treats.

The reason for this review is to share how a hiccup was turned into a yet another positive stay. We usually book two joining rooms at the hyatt to best accommodate our family. Given the number of stays we have had at this hotel, some errors in reservations are anticipated. Unfortunately this last stay was one of those stays, after a long drive to the hotel, we were informed that one of our rooms was cancelled for some unknown reason. We were offered two rooms that weren't joining. This was not acceptable to us. After the initial conversation with the check in staff, we asked to speak to a manager. I had the pleasure to speak to Adam Molchanov. Understanding our request and situation, Adam took the initiative to locate us the adjoining rooms that we required. He was very pleasant and very considerate with brilliant customer service skills. He was able to turn a frustrating situation into yet another pleasant stay. We are looking forward to our next stay at the Hyatt Regency Schaumburg.

  • Stayed: September 2013, travelled with family
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Thank Happy_Customer_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 30 September 2013

First, we would like to apologize once again for the challenges that you encountered at check-in. We are pleased to know that management was able to quickly resolve any issues and provide you with the best possible accommodations for your stay. As a loyal guest to the Hyatt Regency Schaumburg, Chicago, we are thrilled to know that we can continue to impress you with our services. Your kind recognition of our Fresh 1800 staff members is appreciated and will be passed along to our team. It is always a pleasure to see you at our hotel and we look forward to your next stay.

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Reviewed 26 September 2013

I wouldn't stay here for holiday/vacation, but for the business trip I was on, this hotel was just great. The rooms are really spacious, well appointed with some nice amenities and the extra benefit of free bottled water which was refreshed daily. The hotel reception is huge with nice sofa areas. The bar is good with TV's etc. etc. I had access to the small lounge which I used for breakfast - it was a small selection but varied which was good. The rooms were really quiet too which I'm always thankful for. The courtesy bus is also a great help for me to get to the office and back.

  • Stayed: September 2013, travelled on business
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Thank Rachel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 30 September 2013

It was a pleasure to accommodate you during your business trip. We are always delighted when our guests take full advantage of our complimentary shuttle during their stay. We hope you'll have an opportunity to visit with us for leisure, as we are located only a few miles from the best sights and attractions in Chicago. Thank you for sharing your gracious comments and impressions of the Hyatt Regency Schaumburg, Chicago.

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Additional Information about Hyatt Regency Schaumburg, Chicago

Address: 1800 E Golf Rd, Schaumburg, IL 60173-5004
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Schaumburg
#8 Family Hotel in Schaumburg
#13 Business Hotel in Schaumburg
Price Range: £79 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Schaumburg, Chicago 4*
Number of rooms: 470
Official Description (provided by the hotel):
Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more   less 
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Also Known As:
Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
Hyatt Regency Hotel Schaumburg
Hyatt Schaumburg
Hyatt Regency Woodfield Schaumburg Il

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