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“The maid needs retrained”

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Hyatt Regency Schaumburg, Chicago
Ranked #10 of 29 Hotels in Schaumburg
Certificate of Excellence
Decatur, Illinois
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“The maid needs retrained”
Reviewed 12 April 2014 via mobile

I hate leaving a bad review, and hardly ever do but, ... last night when I checked in I found a broken lamp and a broken coffee maker with the button hanging out of the front of it, so obviously the maid new it was broke but I just asked for a new coffee maker and let it slide. Tonight I get back and there's no wash cloths, the dirty one was taken and none left, and no room service card left, so I won't be ordering breakfast! And oh yeah, the soda machine is broke too. Oh well, the beds comfy and the air works.

Stayed April 2014, travelled on business
Helpful?
Thank LucyBrownlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
It is with deep regret to learn of your experience. On behalf of our housekeeping department, I'd like to extend my sincere apologies that your room was in this poor condition upon your arrival. I assure you that the issues that you've highlighted do not reflect our usual standards and it is disappointing to know that we did not meet your expectations. Thank you for addressing these concerns and giving us this opportunity to improve. We hope you will allow us the opportunity to welcome you again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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INDIANA
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 April 2014 via mobile

Stayed here for The TVD/Originals Convention recently and I'd have to say overall it's an average hotel. However that being said some of the hotel employees are top notch! Amy at the front desk was wonderful and accommodating to a number of issues my group had. Lajuane the bellhop was also very helpful and friendly along with his associate Damion. The hotel I don't think was staffed well enough or prepared for the amount of people this convention brings. So it was a bit of a mess to say the least. The rooms are decent sized and comfy, bathrooms pretty small, but there's a room safe so that's nice. Location is awesome! Overall not too bad of a hotel but those helpful employees make up for the blunders.

Stayed April 2014, travelled with friends
Helpful?
Thank SHANNONCOOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
Thank you for taking the time to mention our staff members by name, as they will be happy to read your encouraging words. We are humbled by your kind comments and we appreciate that you’ve shared your experience at the Hyatt Regency Schaumburg, Chicago. Please accept our apologies if you encountered any difficulties or inconveniences during the conference. We hope you will allow us another opportunity to welcome you again on a future occasion and provide you with the exceptional stay you deserve.
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Miami
Level Contributor
3 reviews
Reviewed 10 April 2014

The staff at the Hyatt are amazing!

They are extremely helpful, always smiling, will do anything to make your stay as pleasurable as possible.

Special thanks to David the driver, who is so lovely and helpful : ) LaJuane Herring, who is always smiling :) Dante who is awesome : ) and Jim the driver who is amazing : )

Room Tip: Rooms that are not overlooking the Atrium are quieter.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
It brings a huge smile to our faces to read your glowing review of our team. Thank you for taking the time to share your encouraging and sincere feedback. We will certainly let our staff members know just how much their efforts were appreciated. We hope to see you back at the Hyatt Regency Schaumburg, Chicago sometime in the near future.
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Indianapolis, Indiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 April 2014 via mobile

The hotel is nice and staff was very helpful. The rooms are very tiny and bathroom is so small you have to walk in and turn around and shut door if you want to use the toilet. That would be my only complaint. Everything else was good. Thanks for having all of us here!

Stayed April 2014, travelled with friends
Helpful?
Thank indycox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
While it was our pleasure to accommodate you for the convention, we do deeply regret to read that you encountered difficulties with our bathroom. We offer a wide range of accommodations and are certain that our staff can help find the perfect room size for next time. We hope you’ll choose to stay with us again at the Hyatt Regency Schaumburg, Chicago.
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Iowa
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 April 2014

Right next to Woodfield Mall so it makes it easy for the wife to do her shopping while I am in town for business. Quite rooms, done up nice. You get a feel of seclusion once in your room. I can not find anything bad to say about this stay.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toads64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 7 April 2014
We are very grateful for your positive and encouraging feedback! Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We are happy to know that your wife enjoys our convenient location to the Woodfield Mall. While it is a pleasure to accommodate you for business, we hope we'll have the opportunity to welcome you both back for a romantic getaway for two sometime in the near future.
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Decatur, Indiana
Level Contributor
506 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 2 April 2014

Stayed here two nights on a business trip. The hotel staff were very pleasant and efficient. My room was excellent - clean, comfortable and quiet. Slept perfectly. Although I did not try them, a bar and restaurant were conveniently located off the grand entryway and lobby. Plenty of room to meet and converse in the lobby. Plenty of complimentary parking beside and behind the hotel. Everything well lite and safe. The hotel is across the street from mall shopping and restaurants. Further, another couple hundred yards down Golf Street is more shopping and plentiful restaurants. Would not hesitate to stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiefGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 7 April 2014
Thank you for your kind recognition of our pleasant and efficient staff members. It was a pleasure to accommodate you at the Hyatt Regency Schaumburg, Chicago while you were in town for business. We are happy to read that we were able to meet your expectations and provide you with a clean and comfortable stay. As you mentioned, there are many shops and restaurants located just down the road. We look forward to welcoming you back again!
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Gothenburg, Sweden
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 April 2014

This is a great place for business and conference in the Palatine/Barrington-area. The room has everything you need and their beds are amazing. I have always felt very welcome here, stayed three times now, and nothing is impossible. Their breakfast buffet and staff is fantastic. Happy and efficient service, every morning.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrPollack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 7 April 2014
We are pleased to know that our location works out so perfectly for your business and conference trips in the area. We truly value your loyalty and are glad to see that we are able to meet all of your needs. It is wonderful to read your positive feedback regarding our Hyatt Grand Bed and we hope you'll continue to stay at the Hyatt Regency Schaumburg, Chicago.
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Additional Information about Hyatt Regency Schaumburg, Chicago

Property: Hyatt Regency Schaumburg, Chicago
Address: 1800 E Golf Rd, Schaumburg, IL 60173-5004
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Schaumburg
#8 Family Hotel in Schaumburg
#13 Business Hotel in Schaumburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Schaumburg, Chicago 4*
Number of rooms: 470
Official Description (provided by the hotel):
Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more   less 
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Also Known As:
Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
Hyatt Regency Hotel Schaumburg
Hyatt Schaumburg
Hyatt Regency Woodfield Schaumburg Il

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