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“The Staff was great !”

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Hyatt Regency Schaumburg, Chicago
Ranked #12 of 29 Hotels in Schaumburg
2 reviews
“The Staff was great !”
Reviewed 16 April 2014

We stayed at this hotel for Illinois State Chess Championship in March. The rooms and staff were great. I specially want to tell you about Lajuane Herring , who works in the lobby . He was courteous , professional and went above and beyond his call of duty ! Hope to run into him again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bahar p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 21 April 2014
Thank you for choosing the Hyatt Regency Schaumburg, Chicago for your stay this past March. It was a pleasure to accommodate you during the Illinois State Chess Championship. We appreciate you taking the time to recognize one of our staff members by name. We will certainly pass on your compliments, as he will be pleased to know that his efforts have been appreciated. We hope you'll visit with us again soon.
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1,148 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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English first
Crownsville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

The shuttle is very convenient. (Although the hotel should rewrite the list since it does extend out past the 4 miles the driver is allowed to go).

Received wonderful bell service from LaJuane Herring upon arrival and departure. He'll tell you where you need to go to get the best food - and there are plenty of reasonable choices.

Cleaning staff was friendly, prompt and wonderful. They kept up with the restrooms used by convention attendees - which was a tough job.

Bar food was good - one older bartender was a bit moody.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nish1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 21 April 2014
Thank you for sharing your review following your recent stay at the Hyatt Regency Schaumburg, Chicago. We are delighted to read about the wonderful service that you received from our bellman and housekeeping staff. We will be certain to pass along your kind remarks so our team is recognized for their hard work and effort in making your stay a memorable experience. We are grateful for the feedback that you've shared and we hope you'll visit with us again.
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Decatur, Illinois
Level 5 Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 April 2014 via mobile

I hate leaving a bad review, and hardly ever do but, ... last night when I checked in I found a broken lamp and a broken coffee maker with the button hanging out of the front of it, so obviously the maid new it was broke but I just asked for a new coffee maker and let it slide. Tonight I get back and there's no wash cloths, the dirty one was taken and none left, and no room service card left, so I won't be ordering breakfast! And oh yeah, the soda machine is broke too. Oh well, the beds comfy and the air works.

Stayed April 2014, travelled on business
Helpful?
Thank LucyBrownlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
It is with deep regret to learn of your experience. On behalf of our housekeeping department, I'd like to extend my sincere apologies that your room was in this poor condition upon your arrival. I assure you that the issues that you've highlighted do not reflect our usual standards and it is disappointing to know that we did not meet your expectations. Thank you for addressing these concerns and giving us this opportunity to improve. We hope you will allow us the opportunity to welcome you again.
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INDIANA
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 April 2014 via mobile

Stayed here for The TVD/Originals Convention recently and I'd have to say overall it's an average hotel. However that being said some of the hotel employees are top notch! Amy at the front desk was wonderful and accommodating to a number of issues my group had. Lajuane the bellhop was also very helpful and friendly along with his associate Damion. The hotel I don't think was staffed well enough or prepared for the amount of people this convention brings. So it was a bit of a mess to say the least. The rooms are decent sized and comfy, bathrooms pretty small, but there's a room safe so that's nice. Location is awesome! Overall not too bad of a hotel but those helpful employees make up for the blunders.

Stayed April 2014, travelled with friends
Helpful?
Thank SHANNONCOOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
Thank you for taking the time to mention our staff members by name, as they will be happy to read your encouraging words. We are humbled by your kind comments and we appreciate that you’ve shared your experience at the Hyatt Regency Schaumburg, Chicago. Please accept our apologies if you encountered any difficulties or inconveniences during the conference. We hope you will allow us another opportunity to welcome you again on a future occasion and provide you with the exceptional stay you deserve.
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Miami
Level 1 Contributor
3 reviews
Reviewed 10 April 2014

The staff at the Hyatt are amazing!

They are extremely helpful, always smiling, will do anything to make your stay as pleasurable as possible.

Special thanks to David the driver, who is so lovely and helpful : ) LaJuane Herring, who is always smiling :) Dante who is awesome : ) and Jim the driver who is amazing : )

Room Tip: Rooms that are not overlooking the Atrium are quieter.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
It brings a huge smile to our faces to read your glowing review of our team. Thank you for taking the time to share your encouraging and sincere feedback. We will certainly let our staff members know just how much their efforts were appreciated. We hope to see you back at the Hyatt Regency Schaumburg, Chicago sometime in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 April 2014 via mobile

The hotel is nice and staff was very helpful. The rooms are very tiny and bathroom is so small you have to walk in and turn around and shut door if you want to use the toilet. That would be my only complaint. Everything else was good. Thanks for having all of us here!

Stayed April 2014, travelled with friends
Helpful?
Thank indycox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 16 April 2014
While it was our pleasure to accommodate you for the convention, we do deeply regret to read that you encountered difficulties with our bathroom. We offer a wide range of accommodations and are certain that our staff can help find the perfect room size for next time. We hope you’ll choose to stay with us again at the Hyatt Regency Schaumburg, Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 April 2014

Right next to Woodfield Mall so it makes it easy for the wife to do her shopping while I am in town for business. Quite rooms, done up nice. You get a feel of seclusion once in your room. I can not find anything bad to say about this stay.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toads64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review, 7 April 2014
We are very grateful for your positive and encouraging feedback! Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We are happy to know that your wife enjoys our convenient location to the Woodfield Mall. While it is a pleasure to accommodate you for business, we hope we'll have the opportunity to welcome you both back for a romantic getaway for two sometime in the near future.
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Additional Information about Hyatt Regency Schaumburg, Chicago

Property: Hyatt Regency Schaumburg, Chicago
Address: 1800 E Golf Rd, Schaumburg, IL 60173-5004
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Schaumburg
#8 Family Hotel in Schaumburg
#13 Business Hotel in Schaumburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Schaumburg, Chicago 4*
Number of rooms: 470
Official Description (provided by the hotel):
Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more   less 
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Also Known As:
Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
Hyatt Regency Hotel Schaumburg
Hyatt Schaumburg
Hyatt Regency Woodfield Schaumburg Il

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