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“Expected more for the money”

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Country Inn & Suites By Carlson, Schaumburg
Ranked #5 of 29 Hotels in Schaumburg
Certificate of Excellence
Chicago, Illinois
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Expected more for the money”
Reviewed 14 October 2012

We rented a whirlpool/fireplace suite on a Saturday night for a little romantic getaway. I saw that the hotel was less than a mile from Medieval Times, so I thought this would be a perfect weekend trip for my sweetie & me to celebrate his birthday. Plus, I had seen the reviews here on Trip Advisor, and in particular the breakfast buffet sounded fabulous.

PROS: Check-in was fast & easy, and Joanna at the front desk was quite friendly. (She had us laughing from the minute we stepped up to the front desk.) She gave us a coupon for $2 off American Taxi service. The room was nice, especially the whirlpool. Perfect for a romantic night for two. There was a free manager's reception from 5-7pm with potato chips, pretzels, and free beverages. The front lobby had fridges stocked with soda pop, booze, and frozen meals which can be charged to the room. The room had a microwave & a minifridge (always nice amenities).

CONS: Our room was right next to the highway, and the traffic noise got a little loud at night. The hotel had a shuttle van parked outside, but I'm not sure what it is used for, because we were told that there is NO shuttle service from the airport, from the train station, or to/from Medieval Times. For $180 a night plus, it seems like the least the hotel could do is shuttle us less than one mile to Medieval Times! And the breakfast buffet was not even worth getting out of bed for. Donuts, cold cereal, scrambled eggs, biscuits... I guess if you like loading up on carbs in the AM, this would be good for you. I thought it was awful. Even the orange juice sucked--it was basically orange-colored water. After reading so many rave reviews of their breakfast spread here on the site, I felt let down. This had been a major selling point for us.

SUMMARY: Although we had a good experience with the whirlpool suite, I feel the hotel's amenities were severely lacking. Rather than giving us free potato chips & watered down OJ, how about providing your paying guests transportation to local businesses or to the airport? This place was nice for a one-night getaway, but if you're staying in the area for more than a day, you might want to try a place that offers you more value for your money.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank professorAlf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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689 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Wausaukee, Wisconsin
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2012

I stayed at this hotel for my anniversary. We also brought the kids to show them where our relationship started. (Chicagoland area.) The hotel staff was friendly & knowledgable. The rooms were very clean & bigger than I expected. Very kid friendly hotel. It had a nice continental breakfast, and @ a certain time every evening they had complimentary drinks and snacks. (Around 5 pm) It also had free items available in the lobby like coffee, cookies, popcorn, which the kids loved! Clean indoor pool. Great location; close to activities, and close to 290 for travel into the city.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha
1 review
Reviewed 7 October 2012

This is a great place to stay. The breakfast is wonderful and they provide a social hour with food and free drinks from 5:30-7pm. Mon-Thur. and Sat evenings. The staff was very friendly and accomodating! I would definitely recommend to anyone. It is close to the mall, many shops and restaurants.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 October 2012

The staff was professional and very accommodating. The rooms were clean and comfortable. A large number of the guests were in the area to attend the Ryder Cup. The staff added a hospitality reception on Friday evening and also began breakfasts earlier than scheduled so tournament attendees were able to have breakfast prior to leaving for the golf course. They also provided a shuttle for those going to the Ryder Cup. It was the cleanest facility, friendliest staff and best run breakfast of any Country Inn & Suites we have ever stayed at. It would be a good choice for anyone in this area of Illinois.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune Beach, Florida
Level 4 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 September 2012

We enjoyed the Friday evening reception when we arrived. They had complimentary drinks and abundant snacks. Luis, the shuttle driver was extra friendly. He drove us to Ikea and picked us up promptly when we called to return to the hotel. He recommended some local restaurants and shops that we were interested in. Our room was very clean and not too small. The indoor pool and hot tub were wonderful. The fitness room looked good, but we didn't use it. The breakfast had lots of delicious variety and the sausages were the best I've had at a complimentary hotel breakfast. The lady in charge of the food did a fantastic job. Michael at the front desk was smiling and welcoming. They have complimentary coffee in the lobby all day, and cookies in the afternoon. It's close to a gigantic mall and shopping complex, and close enough to stay here for a visit to Chicago too. I highly recommend this hotel.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank H2Olvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chillicothe, Ohio
1 review
Reviewed 13 September 2012

That hotel was all that I Expected and more. The staff at the front desk were friendly, both first and second shifts. Our room was large and clean. The bed was comfortable. The pool area was clean and plenty of towels for the guests. We used the hotel shuttle to go for dinner and they were right on time. The driver even ensured we were buckled in, and closed/opened the doors for us. Everyone treated us like family. This was our first time here but when we go back to Chicago, I will stay here. Breakfast was in an area large enough to accomidate the guests. They even have an evening social hour with snacks for the guests. Having never been to this area before, the staff steered us in the right direction for Chicago deep dish pizza.
We meet our son and his family here, he is military, and they were flying thru. The hotel got their room ready early for them.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, CA
Level 6 Contributor
219 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed 13 September 2012

I thought that the Country Inn and Suites was perfectly acceptable for a quick business trip. The room was large (lived up to the name "suite) and had a small but comfortable place to set up a computer. Free Wifi, large flat screen TVs, a clean bathroom, and a good bed. Breakfast was a cut above most "includes breakfast" fare, with eggs and sausage, and even biscuits and gravy for those who prefer them. The front desk staff was pleasant.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck, Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Schaumburg

Property: Country Inn & Suites By Carlson, Schaumburg
Address: 1401 N. Roselle Road, Schaumburg, IL 60195-3644
Phone Number:
Region: United States > Illinois > Schaumburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Schaumburg
#1 Romantic Hotel in Schaumburg
#2 Business Hotel in Schaumburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Schaumburg 3*
Number of rooms: 73
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Also Known As:
Country Inn & Suites Schaumburg Hotel Schaumburg
Country Inn And Suites Schaumburg
Country Inn Schaumburg
Schaumburg Country Inn

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