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Sonesta ES Suites Schaumburg
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Reviews (374)
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Reviewed 22 January 2014

We stayed in a suite for one night in December with my parents-in-law. location was good and easy to find. The suite was perfect for us as it provided privacy for both couples. Beds were comfortable and kitchen/dining/living room served it's purpose. Would definitely stay again.

  • Stayed: December 2013, travelled with family
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1  Thank AJMNDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013

6 of my 'shop till we drop' recently spent 2 nights and it was perfect. 3 two bedroom suites gave us plenty of room to be together, yet have some privacy. Although the renovation was not quite finished everything was updated and clean. The staff was absolutely helpful and wonderfully friendly. Some of us stayed there when it was Staybridge and the last time it was pretty "tired" and consequently we stayed somewhere else on the next trip. Sure glad we tried Sonesta this time!!

Room Tip: Many rooms do not have inside entrances
  • Stayed: November 2013, travelled with friends
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1  Thank globecollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

We stayed at this property which is currently being renovated. We had stayed there before when it was a Staybridge. We had really enjoyed our prior experience and when we came back we found some of the same excellent staff that had made our previous stay wonderful. Though much was under construction we had a great visit due to the great people on the staff who went out of the way to insure we were welcome and comfortable. Hats off to an amazing group of people. We can't wait to return!

  • Stayed: November 2013, travelled with family
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1  Thank zxywefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 11 December 2013

I would like to say "Thank You" for staying with us and letting us know the good stuff. It means alot to my team that we hear how we made your stay enjoyable.

When you are in the Schaumburg area, please come back and visit us.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

Stayed here for 2 nights in a 1 bedroom, wheelchair accessible suite. The bedroom was almost too small for the king size bed. My wheelchair is small and barely fit between bed and wall. The shower head had very low pressure and it took at least 15 min. to get lukewarm water. Here's the kicker....the room did not have a bathtub bench or grab bars for the tub. When asked, they said they didn't have benches for the tubs!

  • Stayed: October 2013, travelled as a couple
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Thank crawdaddy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maureen f, General Manager at Sonesta ES Suites Schaumburg, responded to this reviewResponded 31 October 2013

Thank you for your comments. I realize that I cannot make up for difficulities that you encountered during your stay with us. I can assure you that we are in the process of identifying and rectifying the accessible issues that you have identified. This property will begin an entire rooms/ lobby renovation in February of 2014 and by summeritme wet will be the best kept secret in Schaumburg. We strive to provide the best service and I'm sorry that we were unable to provide that to you. I hope that if you are in the Schaumburg area in the future you will give us another chance. Thank you again.

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Reviewed 15 October 2013

I meet family for a shopping/relaxing weekend. The two bedroom suite had lots of room - loved that! Close to lots of shopping and entertainment including Woodfield mall, IKEA, and Medieval Times. Also pet friendly. It was a 10 min drive to the Park and ride to catch the train into the city - very convenient. The only real issue with the hotel were the raccoons - we saw several on the property - including on the second floor of one of the hotel buildings. The breakfast was good.

  • Stayed: October 2013, travelled with family
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2  Thank Tina1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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