We booked our room, and as luck would have it, a big windstorm blew through the chicagoland before we arrived. Our destination attraction was closed (Volo Auto Museum) so back to the hotel. We had to sit in our car cause there was no where to go, and they could not check us in til there was power. We booked a room large enough for us (2) and our 2 boys to also have a bed. (our infant in a pack and play crib) and ended up with a full size bed. I asked to be changed, cause its not what we booked. Told there was nothing else. Asked for a rollaway bed, nope. Asked what I should do for my 3 yr old and 8 yr old to sleep on? They told me "its not our problem".
later, we asked for spare blankets and pillows, said they would send them. Never did. I went down and got the blankets and pillows. I laid down with my pillow and by morning realized, it was a DIRTY pillw with the previous persons BLOOD on it. GROSS!!!
This is followed by a night of listening to every other room loud and no peace. Could hear conversations thru the wall.
I woke to a cold shower...no hot water.
Contacted corporate with this issue and NEVER heard a word from them!
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