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“A Very Pleasant Surprise”

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Chicago Marriott Schaumburg
Ranked #20 of 29 Hotels in Schaumburg
Philadelphia, PA
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“A Very Pleasant Surprise”
Reviewed 14 May 2014

Stayed here in a snap decision when flights were cancelled from O'Hare. Note that there is no shuttle service from ORD to the hotel, but the hotel did provide me with the number to All Star shuttle which has fixed prices...$28 from ORD to hotel and $26 from hotel to ORD. Much cheaper than a taxi. Check in was very efficient and most welcoming. My platinum status was recognized and appreciated. My luggage was still on the cancelled flight, the reception staff was proactive in ensuring that I had all the necessary amenities for an overnight stay, toothbrush, etc. This was most appreciated.

My room was very large for a Marriott, clean and everything in working order. Loved the bed - as always in most Marriotts. Internet worked flawlessly throughout the hotel and was fast. The lobby lounge had a great menu and food and drinks were served up until closing which was after midnight. No last call like many hotels who decide to start closing up an hour before the official posted closing time. The lounge staff was also very friendly and accommodating.

I had breakfast in the concierge lounge. Quite the spread, above most Marriott standards. Eggs, bacon, sausage, fruits, cheese tray, yogurt, cereal and various pastries. This property does excel in recognizing their elite guests. A nice change from most US Marriott properties.

I would definitely stay here again when in the area. Location, though 8 miles from ORD is near shopping and restaurants. Hotel was spotless and staff was friendly and caring.

Room Tip: Ice machine at the very far end, rooms i.e. '02 and was a bit noisy.
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  • Stayed May 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank aerobik1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard H, Manager at Chicago Marriott Schaumburg, responded to this review, 17 May 2014
To Philadelphia aerobik1, Greetings!
During the adversity brought on by the storms and airport delays on your arrival day, we are so glad to know our team was thorough in exceeding your expectations at a crucial moment in your travels. All the descriptive compliments you pay regarding your comfort and enjoyment while staying with us will be thrilling encouragement to the staff to carry on being 'of servce' to all members and guests. Thank you for your thoughtful and insightful review.
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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English first
Charlotte, North Carolina
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 May 2014

This full service Marriott was clean and on par with what I would expect. Although the price was high, lowering the value, the staff was wonderful. The restaurant is good, and the conference facilities and service are great too. I would recommend this to anyone for a meeting/conference or just to stay. Pool area's looked nice (outdoor was closed for the season, but looked like a nice place in the summer months).

Room Tip: There are lake/pond views on either side of the hotel.
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  • Stayed May 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Fun8s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald L, Front Office Manager at Chicago Marriott Schaumburg, responded to this review, 11 May 2014
Dear Fun8s,

Thankyou for sharing your feedback with us about your experience at the Chicago Marriott Schuamburg. We truly apprciate having the opportunity to host you during your stay.

As we start getting prepared for our warm summer months we hope to welcome you back during so that you could experience our outdoor pool.

Warmly,

Ronald Lee
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Schenectady, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2014

With only one day to see the sights in Chicago, Consierge Rich helped us plan the day by showing where to park in the city and how to get around to the places we wanted see.
He made sure we had every brochure and marked up the map making it easy.
The lady at the Starbucks in the lobby was incredible, so fast and efficient and always very pleasant. The staff of this hotel were attentive to every need.
I would stay here again for sure after the wonderful job done for the wedding on site.
Another nice thing about the hotel is that you don't have to go through the lobby to go to the pool and hot tub.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard H, Manager at Chicago Marriott Schaumburg, responded to this review, 12 May 2014
Hello Bill P,
Thanks you for choosing us for your special occasion wedding weekend.
It is so good to learn that some free time was also available to you and that our friendly and helpful guest service associate, Rich, was able to facilitate you with your site-seeing choices.
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Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

While location is certainly a key factor when picking a hotel, the hotel staff matters most to me when I'm on the road. These days, I spend more than half my nights in a hotel, so when a hotel staff combines friendly professionalism with excellence of service, that means more to me than the perfect location. I've been staying here for several days and will be here for several more, and I give this hotel a 5 star rating not only because it lives up to the Marriott standard in terms of the facility, but more importantly because staff such as Amanda S, Julio B, Shaun H, Lin, plus every single person I've had contact with at the front desk and in housekeeping make me feel like a valued customer with every interaction. And by the way, they also have the best chicken vegetable soup in town!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aktr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard H, Manager at Chicago Marriott Schaumburg, responded to this review, 12 May 2014
Greetings, AKTR2014,
Many thanks for the flattering review of our hotel's service to you.
Our team thoroughly enjoys being attentive and 'of service' to all guests. They will be pleased to know they did so well to enhance your enjoyment. Our chicken & vegetable soup is house made by our Chef and is indeed delicious! We look forward to seeing you on your upcoming
visit.
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Greenwich, Connecticut
Level Contributor
630 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 26 April 2014

First time at this hotel. I must say it was really friendly ,clean, and the beds was as comfortable as
I have stayed in. The room was quiet and very nice size. The bathroom was a little small but
Nice showers. Everyone was pleasant. Room service was fine. The towels were very plush and better than most. The restaurant for breakfast was excellent. Omelette station with a very good chef. Many choices and great selection of fruits.
For platinum members the concierge level was top notch.
Great selection when coming back after a hard day of work.
With multiple TVs .
Has free parking which is a plus.
Just makes you feel comfortable.
Will surely come back

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Summersnuggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, 27 April 2014
I am not sure there could have been a better review if we wrote it ourselves! Thank you so much for taking the time to say such nice things about our hotel. You touched on almost everything we offer to our guests and you were very generous with your praise of our service and our staff. Please do come see us again during your next trip to the Chicago area. Thanks again!
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Davenport, Iowa
1 review
Reviewed 21 April 2014

Any time I come to Schaumburg I stay at the Marriott. My stay started with the great staff of Daniela and Marsela at the front desk.They greet you with a warm smile after a long trip. Marriott hit a homerun when they hired these two young ladies. The rooms are very comfortable with plenty of room.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kentard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, 22 April 2014
Thank you for your loyalty to our hotel and for your kind comments about Daniela and Marsela. We really appreciate that you are a regular guest and that you took the time to tell us how much you enjoy staying with us. We look forward to being of service again soon.
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Indianapolis, Indiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2014

The Marriott Schaumburg provided great service and exceeded all of our expectations. When they learned I was in town to audition for a TV show, Daniela and Marsela sent up a fruit basket wishing me luck! Thanks ladies!

The room was very clean and amenities galore! I highly recommend the Marriott Schaumburg. Mr. Marriott had this facility in mind when he created the franchise.

Room Tip: Hotel has a great lobby and the rooms are very clean. However, there's no tub to take a bubble b...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skye W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, 21 April 2014
Wow, pretty exciting that we were hosting a potential TV star! Thank you very much for the very nice comments about the cleanliness of our hotel and all of our amenities. Your recognition of Daniela and Marsela, who went the extra mile to provide a personal touch to your stay is much appreciated. We hope the audition went well and that we will be seeing you again soon ...here or on TV!
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Additional Information about Chicago Marriott Schaumburg

Property: Chicago Marriott Schaumburg
Address: 50 N Martingale Road, Schaumburg, IL 60173
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Schaumburg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chicago Marriott Schaumburg 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Chicago Marriott Schaumburg combines boutique charm with modern amenities, offering travelers the perfect accommodations for a stay in Schaumburg, Illinois. Our location is ideal, a short drive or cab ride from downtown Chicago and minutes from O'Hare International Airport. We provide intuitively designed guest rooms and guest suites that business and leisure travelers love, all in the heart of the city close to Woodfield Mall and Hoffman Estates. We invite you to experience our Schaumburg hotel's plush pillow-top bedding, marble bathrooms with deluxe amenities, and free Wi-Fi throughout the property. In our public spaces, we also offer an indoor heated pool, seasonal outdoor pool, BlueFire Grille and Bevande Lounge for American cuisine and craft cocktails and the Bean Counter for Starbucks Coffee. If you are planning a conference, meeting or social event in Schaumburg, allow us to show you our more than 25,000 square feet of flexible space, which includes a beautiful tented Garden Marquis venue as well as expert catering. ... more   less 
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Also Known As:
Chicago Marriott Schaumburg Hotel Schaumburg
Marriott Schaumburg
Schaumburg Marriott

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