Be aware that the quoted prices on your reservation may not be honored by this hotel! My submitted complaint to the hotel:
1. I should've been given the price that was quoted during my reservation phone call and in the e-mail I received from the hotel. I was directed by Motorola to ask for Motorola rate when making reservations so that's what I did. I also explained to reservation taker I was a Motorola customer attending training class at Motorola and not an employee of Motorola. The hotel's reservation taker gave me the Motorola rate anyway. Wasn't until I arrived that I learned the Motorola rate would not be honored because I was not a Motorola employee. I budgeted the trip based on the reservation and e-mail quoted amount.
2. Hotel staff when asked on the telephone tells a customer they have an upright stationary bicycle, they should actually have one! They only had a recumbent stationary bike. I called twice before making the appointment and was told both times they had upright bikes.
- Official Description (provided by the hotel):
- Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Travel Republic (UK), Hilton Hotels Direct, TripOnline SA, Expedia, Hotels.com, getaroom.com, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Embassy Suites by Hilton Chicago - Schaumburg/Woodfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Hotel Chicago
- Schaumburg Embassy Suites