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“Very sub-standard for Quality Inn”
Review of Quality Inn

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Quality Inn
Ranked #17 of 29 Hotels in Schaumburg
Certificate of Excellence
Reviewed 26 April 2011

Uniquely in my three decades or traveling, they refused a Fedex in advance of my
advance-booked check-in. This caused me significant extra expense and loss of
sales. Bad enough, but the room was way below the standards I've experienced in
other Quality Inns, the hotel was noisy, the ground floor reeked of an
over-chlorinated pool, the elevators were inadequate, and the beds were cheap
and saggy with sharp metal ends sticking out from the supporting frames. An
expensive and unpleasant experience, made worse by an off-hand check-in clerk.

  • Stayed: April 2011, travelled on business
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2  Thank DiddlyOompah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn321, General Manager at Quality Inn, responded to this reviewResponded 27 April 2011

Dear Sir,


I'm sorry to hear that your package not arriving caused so much trouble for you. We could have accepted your package if you would have called us ahead of time to make us aware of the delivery.


I am very sorry you feel Quality Inn Schaumburg is below the Quality Inn Standard. I can assure you that is not the case. Choice Hotels has awarded us a Platinum Award due to the fact that we are ranked number 15 out of over 900 Quality Inns Worldwide. We have acheived this award by exceeding all expectations of Choice Hotels and Choice Hotel's Customers. Futhermore, we have renovated all of our guest rooms with brand new flat screen televisions, recliners and granite countertops. The bed you slept in is also a Quality Sleeper by Serta, which our guests find very comfortable.

I'm surprised to hear you did not have a pleasant experience with our check in clerk. Our goal is to make sure all of our guests are satisfied with their stay.

Next time you are in the Schaumburg area I really encourage you to give us another try and I can promise you won't be disappointed!


Thank You

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268 - 274 of 331 reviews

Reviewed 15 April 2011

In the past 10 years I've probably stayed here a dozen or so times, back even when it was a Drury Inn. They've made some incredible updates on the place in the past couple of years but they've also kept some of those wonderful little perks from it's prior life. There is a complementary cocktail hour in the evening, cookies when you check in and one of the best breakfasts in town, all included in a room rate that still leaves money in your pocket to go out or hit the mall.

Staff is very welcoming and extremely helpful. All in all, one of my very favorite places to stay.

Stayed: March 2011, travelled with friends
Thank solotraveler3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2011

Hotel was very nice and great location. Rooms were clean and it had a nice fitness room. Front desk person was as average as most Choice locations. Hand you your checkin confirmation and tell you to initial here and sign here. Then the regular" breakast is from 6:00 - 9:00 am in the dining area". "Your room is XXXX park in the middle through the doors and take the elevator to the X floor".

I can really only think of two Choice Hotels in the past year( out of 50+ stays) I've seen the same staff person. But I continue to frquent those two just because of that.

  • Stayed: April 2011, travelled on business
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Thank skylee11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2011

This Quality Inn is not the greatest. We have stayed in Quality Inn before. I can no longer say that I would recommend this chain of hotels any more. Our room was dingy, not super clean. The hotel was noisy. The staff was not friendly. The rooms were just kind of run down.

  • Stayed: March 2011, travelled as a couple
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2  Thank smack5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn321, General Manager at Quality Inn, responded to this reviewResponded 21 March 2011

Thank You for taking the time to reflect on your recent stay at the Quality Inn Schaumburg. We are very disappointed that you were not 100% satisfied with your stay with us. All of our rooms are newly renovated with 32 inch flat panel HDTV televisions and we are a platinum award winning hotel as recognized by Choice Hotels International because of our outstanding staff service, cleanliness and the condition of our guest rooms. If you could please provide us with your room number and the date of your stay we would be happy to give you a full refund. Our goal is 100% guest satisfaction and we hope you will give us another try.

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Reviewed 2 March 2011

We were so pleasantly surprised with the level of service and convenience of this hotel. The front desk staff were pleasant and helpful. The breakfast was amazing compared to what we've had at other Choice hotels. For the same price as a lower quality chain, we were delighted with the accommodations and luxury atmosphere. I've stayed at high end chains that weren't as nice as this hotel.

  • Stayed: January 2011, travelled with family
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Thank JandTHorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2010

My niece and I stay in Schaumburg every year around Christmas time to do some shopping at Woodfield Mall among other things in the area. We're from WI. So when I found the Quality Inn Schaumburg so reasonable and rated well,we decided to stay there. It was definitely worth it.The employees are very friendly and helpful. The room was great and the location was perfect.

  • Stayed: December 2010, travelled with family
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Thank dimples1317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2010

The hotel was close to shopping. It was right across from the woodfield mall. The hotel was clean with friendly staff. Had drinks and snacks at night and breakfast in the morning. We had three rooms and all were very nice. It was a bargin at the price we paid.
We would stay there again.

  • Stayed: October 2010, travelled with friends
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Thank lshtaida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 600 N Martingale Rd, Schaumburg, IL 60173-5916 (Formerly Drury Inn)
Phone Number:
Region: United States > Illinois > Schaumburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Schaumburg
#12 Family Hotel in Schaumburg
Price Range: £60 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Platinum Award Winning Quality Inn of Schaumburg is conveniently located in the heart of Schaumburg. Quality Inn is located a short walk from Schaumburg's Woodfield Mall, Streets of Woodfield and a variety of restaurants. Quality Inn offers all of our guests a full hot breakfast buffet, evening reception with free cocktails, snacks & soda Monday-Friday 5:30pm-7pm, high speed internet access and long distance phone calls. Other amenities include an indoor pool, hot tub, 24 hour fitness center and business center. All guest rooms are equipped one king size bed or two queen beds. All rooms have a microwave, refrigerator, full size ironing board, coffee maker, relaxing recliner and spacious work space. You will not be disappointed with all the Quality Inn has to offer. Make reservations today! ... more   less 
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Also Known As:
Quality Inn Schaumburg Hotel Schaumburg
Schaumburg Quality Inn

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