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“Dropped the Ball, But then Picked it Back Up.”

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Hyatt Place Chicago/Schaumburg
Ranked #23 of 29 Hotels in Schaumburg
Reviewed 19 August 2013

We love Hyatt place hotels. Rooms are spacious, love the suite-like feel and the included breakfast is a great way to start the day.

We have stayed here a couple of times as we were relocating to the area. Facilities are decent, on par with other HPs we have stayed at, save for the pool which is always colder and the hot tub which is always hotter. Staff is friendly, we had one exception, but a letter to the manager and subsequent reply assured me that will not longer be an issue.

All in all, I'll definitely stay here again, but Hampton is making a run for my business as well.

  • Stayed: December 2012, travelled with family
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1  Thank Robert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 27 August 2013

Dear Robert Z,

Thank you for the compliments on our rooms and breakfast. I am glad to hear that the staffing is friendly and that you reached out to management with the one exception, which was rectified. Regarding your comments about the pool and spa temperature, I will bring it to the attention of management at our next management meeting. We know you have a choice in hotels and am glad you have chosen to stay with us during your relocation. We look forward to welcoming you back to the hotel soon.

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419 - 425 of 565 reviews

Reviewed 14 August 2013

The breakfast is unique and good. The front desk staff was very welcoming and friendly. They make you feel like a friend. The rooms were clean and comfortable. It is walking distance to Ikea and Woodlield Mall. The 24/7 cafe has good food and is super convenient.

  • Stayed: August 2013, travelled with family
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Thank Joe3cpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 15 August 2013

Dear Joe3cpa,

Thank you for your kind review. We are pleased to hear you enjoyed the breakfast, convenience of our 24/7 cafe, staff and rooms. It is our goal to make guests feel welcome. We hope to see you back soon!

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Reviewed 12 August 2013

This hotel was just fine for a quick overnight in the Chicago area on our way to Nashville. The location is within walking distance of the Woodfield Mall, many restaurants, and Ikea. The pool was small, but my kids enjoyed it. The breakfast the next morning was good too. I'd stay here again on our next trip!

  • Stayed: August 2013, travelled with family
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Thank wjdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 14 August 2013

Dear wjdp,

Thank you for your kind review. Many of our guests enjoy our location for shopping and dining and I'm glad you and your family did as well. I'm glad your kids enjoyed our indoor pool as well. We look forward to welcoming you back on your next trip through Schaumburg!

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Reviewed 12 August 2013

We had issues with something in our room that were never taken care of. Even though I told the front desk shortly after we checked in nothing was ever done. Our phones did not work at all. The shower head, in the hadi cap room, would not stay up and the blow dryer did not work with anything but cold air. We told the front desk on our way to dinner and they said they would take care of it. Nothing was done.
Then in the morning I went to the pool at around 7:00 AM and there were no towels and there was still wet towels from the night before on chairs.
At check out they apologizes but did nothing more and did not seem to bothered about my complaints and did not offer anything for our problem.
I have stayed at the Hyatt Place in Fort Wayne In and it was excellent. I don't think I would stay here again.

  • Stayed: August 2013, travelled as a couple
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Thank bmwdiscman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 14 August 2013

bmwdiscman,

My sincerest apologies that we lacked in follow through with your maintenance requests. It is our goal at our hotel to assure that our guests stay is comfortable and rooms to their liking. Please know that I have shared your comments with my management to assure this doesnt happen again. Please feel free to reach out to me directly so we can make this right.

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Reviewed 11 August 2013

We have used Hyatt Place (HP) for years wherever possible. We stayed at the Schaumburg HP because the one we usually stay at was sold out. So HP Schaumburg - HVAC in rooms are OLD. And it is LOUD; had to keep it off to sleep through the night. It makes the room have a high moisture level, like a wet cold. All of our clothes (including this not worn yet), towels and bed sheets feel damp. On the weekends the breakfast dish-ware was styrofoam instead of their traditional. I asked why; their reason was it saves them from having to hire 2 dishwashers on staff on the weekends. Really? It's not environmentally friendly to create more garbage. So I'll never stay at this Hyatt Place-Schaumburg again.

  • Stayed: August 2013
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Thank jnyikos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 14 August 2013

jnyikos,

We are sorry to hear you didn't enjoy the HVAC and usage of styrofoam dishware at our hotel. Please know that we are in the process of replacing our HVAC units. We do utilize our standard dishware during the week and non peak weekends. However, during peak weekends, we do utilize the usage of styrofoam dishware in order to assure we have dishware for our guests. The high volume we see on those weekends doesn't allow time for us to wash the dishes and let them cool down enough for usage. The dishwashers we use are very hot and it takes a while for the dishes to cool. We wouldnt want to put our guests safety at risk by doing so. I do hope you decide to give us another try when in the area.

Regards,
Autumn Ashton
Director of Sales

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Reviewed 6 August 2013

Location - Awesome - can walk to Woodfield Mall and Ikea

Staff - Courteous - Friendly - Professional

Rooms - Outdated - Drab looking - Pillows hard and bed not very comfortable - Stains on carpet - at first looked wet but were stains

Towels very, very skimpy - thin

Small fridge and sink are good touches

Breakfast - Very good

The location and Staff make up for the misses at this hotel. We stayed as Hyatt Platinum guests with free e-certificate which unfortunately was like losing a free night due to the conditions of the hotel.

Room Tip: I am not sure if there are "new updated" rooms. We were told that we were being upgraded d...
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  • Stayed: July 2013, travelled as a couple
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Thank EVIEGrandRapids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 8 August 2013

EVIEGrandRapids,

Your comments regarding our location, staff, breakfast and other amenities are much appreciated. I will be sure to share your positive staff comments with our team! We do upgrade our Platinum guests to the handicap rooms as they are larger and have more space, including the small table shown in your picture. Most of our guests prefer the extra space however it doesn't sound like that was the case for you. Our hotel is in the midst of a deep clean so the carpets are clean and other maintenence items taken care of. As a HGP Platinum guest, your satisfaction is important to us. I do hope you give us an opportunity to make this better, please feel free to reach out to me directly to discuss further.

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Reviewed 27 July 2013

Stopped here on the way home with Schaumburg being a cheap place to find a hotel on the weekends. Other than a wedding party being at the hotel it was pretty calm and the pool was nice. Breakfast was really good, even for a Hyatt.

Room Tip: This area has a lot of business travelers so week nights are more expensive but weekends are a true...
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  • Stayed: June 2013, travelled with family
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1  Thank AdamGBWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt P, Director of Sales at Hyatt Place Chicago/Schaumburg, responded to this reviewResponded 2 August 2013

We are glad you stopped by, stayed with us and liked the hotel. It is true that Schaumburg in general is busier weekdays due to the high volume of business travelers and the best rates are to be found on the weekends. We hope you decide to stay with us the next time you are in the area.

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Additional Information about Hyatt Place Chicago/Schaumburg

Address: 1851 McConnor Pkwy, Schaumburg, IL 60173-4369
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Schaumburg
#9 Family Hotel in Schaumburg
#17 Business Hotel in Schaumburg
Price Range: £70 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Chicago/Schaumburg 3*
Number of rooms: 127
Official Description (provided by the hotel):
Whether you’re in town for business, leisure or both, Hyatt Place Chicago/Schaumburg delivers the comfort you expect and deserve. Located just northwest of downtown Chicago, our Schaumburg hotel is a popular choice for travelers seeking luxurious accommodations from a brand they can trust. We are only 13 miles from Chicago’s O’Hare International Airport. The Hyatt Place Chicago/Schaumburg is centrally located to popular area attractions including Woodfield Mall, IKEA, Lynfred Winery, and Schaumburg Flyers’ Stadium. For sports fans, the Schaumburg hotel offers easy access to West Meadows Ice Arena and Arlington Park Racetrack. For business travelers, the hotel is within close proximity to the Zurich, Motorola, Beckman Coulter, IBM, Pepsi and ADP offices. ... more   less 
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Also Known As:
Hyatt Place Schaumburg Hotel Schaumburg
Schaumburg Hyatt Place
Amerisuites Schaumburg
Schaumburg Amerisuites

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