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“Great for an overnight at O'Hare”

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Four Points by Sheraton Chicago O'Hare Airport
Ranked #4 of 9 Hotels in Schiller Park
Jakarta, Indonesia
Level 5 Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great for an overnight at O'Hare”
Reviewed 21 January 2014

Took an overnight here after a long international flight, and before flying on the next day. The property is very convenient to O'Hare, and the shuttle is quite efficient. The room was nice, although a smidgen dated/worse for wear. The bed and bedding, however, were outstanding. A great sleep was complimented by good WiFi, a decent gym for cardio (3 treadmills, elliptical, stepper) that is open 24/7, and a very generous breakfast for a good price--especially for a hotel. I'a a Starwood guy, so I usually start my searches at Starwood properties, but this is one I would certainly recommend to anyone.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
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English first
Green Bay, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 January 2014 via mobile

Got back from a 4 hour international flight and went to wait outside-IN THE SNOW- for the shuttle which I was ASSURED was required to stop at the international terminal once a trip which was every 20 minutes. After 20 minutes the shuttle finally showed up and looked like it was going to stop, but just slowed down then quickly sped away. I called the hotel to see if they were seriously going to make me wait another 20 minutes because of the drivers inability to stop and see people waving at them. I was informed that yes, I would have to wait for another shuttle, but it would only be about 10-15 minutes. But not to worry, she would phone the driver to tell him we were waiting at the international terminal. After another TWENTY-FIVE minutes of waiting in a blizzard OUTSIDE for the shuttle, it finally showed up. When we got back to the hotel, we went to check in and spelled our last name for the desk person. She obviously doesnt understand English letters well because she typed in the wrong letters and tried to belittle me by asking if I had 1, made a reservation, and 2, if I had the right hotel. (No I have the wrong hotel, that's why I waited 40 minutes in the snow for the shuttle for that hotel, when all the others were stopping and waiting for their passengers rather than speeding away). We re-spelled the last name for her and she FINALLY got it. The rooms are small and outdated, the pool is nice, but only two elevators in the whole place work. Needless to say I won't be staying here again even if there is a gated lot for park and fly.

Stayed January 2014, travelled as a couple
Helpful?
Thank Amandak_10wi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 31 January 2014
Dear Amandak_10wi,
We are so sorry that you did not enjoy your recent stay with us, clearly we did not meet your expectations. Our shuttle runs every 20 minutes, 24 hours a day and picks up from the bus shuttle center. We sincerely apologize for shuttle mix up and delay you experienced. Our shuttle drivers do their best to identify our guests at the shuttle center before continuing the route. We hope we can make this up to you. Please contact me at arun@fourpointsohare.com should you wish to discuss your experience further. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Schiller Park hotels

milton wi
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 18 January 2014

We literally laid our heads to rest here. No use of pool, or restaurant. We just slept. The beds and pillows were wonderful. The shuttle was amazing. No signing up or reservations, just show up every 20 minutes and be ready to board. The parking area is secure. Would stay here as a park and ride again.

Room Tip: I would stay away from 1st floor as there were numerous parties going on in the meeting rooms.
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Stayed January 2014, travelled with family
Helpful?
Thank traveler pam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 January 2014 via mobile

We called spur of moment to avoid weather. Did the park and fly deal. They let us park close because it was so cold The front desk people were great. Shuttle to airport every 20 minutes. Room fine. Sink drain didn't work. Beds comfy and clean.
Restaurant tasty and prices reasonable for a hotel. Little overpriced.

Stayed January 2014, travelled with friends
Helpful?
Thank Becky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 13 January 2014
Dear Becky G,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed our drive in, fly out package, service and accommodations. We have notified our housekeeping staff about the drainage issue and will investigate this further. We hope to welcome you back soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

We selected Four Points because of their amazingly-priced park-and-fly deal. Although we ended up saving considerable money compared to parking on-site at O'hare, I wish we had selected one of the other options in the area. The shower had mold and didn't drain properly and we received 6 prank calls in the middle of the night on the room phone. This wasn't the place to stay after traveling for 27 hours.

I will say that the shuttle was running on-time despite the snow and our 11:45pm arrival, which was appreciated.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurens707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 13 January 2014
Dear Lauren S,
We are so sorry that you did not enjoy your recent stay with us. We have informed our housekeeping staff about the drainage issues. We will also be resurfacing our guest bathrooms soon. Unfortunately we don't have a record about the prank calls. Please reach out to me at arun@fourpointsohare.com should you wish to discuss this further. The safety and satisfaction of our guests if of our utmost concern and we hope we can make this up to you should you decide to stay with us again. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake in the Hills, Illinois, United States
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2014 via mobile

Arrived @ 5 pm & one of three rooms wasn't ready. We were told to check back later...no apologies at all. The desk staff was all so sullen. We had driven in a snow storm with 4 adults, 3 kids and 2 dogs...at 6:30 we finally got the third room. They were having New Years Eve parties in the ballrooms and you had to walk thru the crowds of dressed up people to get to the pool...very weird setup. The rooms were clean. The bathtub didn't drain while showering.

Stayed December 2013, travelled with family
Helpful?
Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 13 January 2014
Dear Donna E,
We are so sorry that you did not enjoy your stay with us due to the delayed check-in. Unfortunately we had experienced a later than normal room readiness due to the heavy snow storm and numerous late check outs. We have also informed our housekeeping staff about the drainage issues you mentioned and will be looking into this. We sincerely apologize for the inconveniences you experienced and hope you'll allow us to make this up to you should you decide to stay with us again. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 December 2013

The shuttle service was very convenient and the staff was very helpful especially the night staff when we arrived. The bed was very comfortable and it was a good experience overall even though our stay was very short.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salvador L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Property: Four Points by Sheraton Chicago O'Hare Airport
Address: 10249 West Irving Park Road, Schiller Park, IL 60176-1453
Phone Number:
Region: United States > Illinois > Schiller Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Schiller Park
Price Range (Based on Average Rates): £
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
Official Description (provided by the hotel):
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
4 Points By Sheraton Chicago o`Hare Airport
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park

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