In July of 2013, I had to stay at the Double Tree hotel for the Mrs. International Pageant. I booked a premium room to ensure that I had space to enjoy while at the hotel. Upon arrival, my reservation was changed without anyone contacting me. I promptly complained (after driving 11 hours, I was really not happy). Israel, Brian, and Farland took control and fixed the problem. First, I was given the room that I booked within 20 minutes of my complaint. I was given a reduced rate on the premium room due to the inconvenience. Then, all of my bags had to be moved from the tiny room to the larger room. This was done promptly and with a smile. I understand that mistakes are made; but Israel, Brian, and Farland's response to the mistake is what made the difference. I would definitely stay at this hotel again. Also, the entire hotel was lovely, clean, and service was similar all week. Everyone was always willing to help.
- Official Description (provided by the hotel):
- Awarded Hilton's Prestigious "Conversion of the year" Award. Our hotel is stylized in European fashion with rich appointments creating a truly ambient setting. We have world-class, full service executive meeting center that is certified by the International Association of Conference Centers (IACC) and so much more! ... more less
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- Also Known As:
- Doubletree Hotel Skokie
- Doubletree Chicago North Shore
- Doubletree Skokie
- Skokie Doubletree