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“What a joke”

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Extended Stay America - Chicago - Skokie
Ranked #4 of 4 Hotels in Skokie
1 review
“What a joke”
2 of 5 bubbles Reviewed 1 August 2014

Poor experience, never cleaned the room. Grab and go breakfast is laughable, no decaf coffee anywhere. Staff has no sense of customer service. While the price is right, the ameneties pale compared to other similar hotel brands.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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107 reviews from our community

Traveller rating
    33
    21
    17
    16
    20
See reviews for
36
17
12
33
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Redmond, Washington
1 review
1 of 5 bubbles Reviewed 18 July 2014

While the location was great, the hotel itself had poor amenities. They have upgraded the interiors and tried to make it look modern. However didn't think about the basics. I regularly stay at hotels with kitchenette.

At this Extended stay in Skokie, there were no utensils, shampoo, lotion etc. I had to ask front desk and they would go in a room behind reception and pick out these things and hand it over. I was bewildered.

Also the inside bolt was missing. In a non-smoking room, especially the bathroom it smelled of smoke. It was an awkward moment when on day 3, i had to go the front desk to ask for toilet paper in the morning.

I have asked for partial refund. Will never stay here again.

Room Tip: Check your expectations by calling the hotel before you book a room. Otherwise don't have any ex...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Manishtravels2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Skokie hotels

United States
1 review
2 of 5 bubbles Reviewed 14 July 2014

We will never stay at another extended stay hotel, this was more like an apartment complex with unrecognizable smells in the hallway. The hotel notes it's a non smoking hotel and yet our bathroom had an overwhelming stench of cigarette smoke as if it was being ventilated in. I asked Valerie who worked the front desk the night we checked in for information on public transportation into Chicago and she recommended taking our car - Really Valerie? You are in the service industry and you had to google on how we get from our hotel to downtown, I could do that - the hotel should have that information readily accessible for their guest. Thank you to "Mr. Montana" for the train information - we experienced both the L line and the Metra, either way it was easy once we figured it out.
Be prepared in the morning for your grab and go breakfast, apples, oranges, oatmeal and granola bars- hey people, let's dress respectful, when I seen a large man get out of the elevator in his robe, a cane and slippers to get his coffee at the grab and go bar, I had seen enough -
Not impressed with the facility or the front desk staff.

Room Tip: Check out the Hampton Inn next door.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Jackie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 June 2014

We recently stayed here for two nights while visiting our family nearby. We loved being close to downtown Chicago without paying the exurbanite city rates. The hotel is not fancy but the room was clean, bed was comfortable and staff was friendly.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

This hotel was comfortable, clean, and in a great location. My room was non-smoking and I could not smell smoke. Comfortable king-size bed and very clean kitchenette and bathroom. We will stay there again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ConnieML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest, U.S.A.
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

This hotel was chosen for one night's lodging as it was convenient to the northside neighborhood in Chicago where we were visiting, and also dog friendly. It was acceptable for our purpose and we'd likely choose it again in a similar situation, although the room decor was not at all inviting -- stark white kitchenette and nondescript furnishings -- and the bathroom had a maintenance issue. Except for the prospect of excellent nights of sleep on the top-end mattress, this particular room's environment would be difficult to return to every evening for an actual extended stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mannekb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
95 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 bubbles Reviewed 13 May 2014

You can get an idea of what kind of place this is when one of the best reviews says "There wasn't even a crumb on the stove!" This hotel smells horrible throughout, not just the rooms but the halls. In this "non-smoking hotel," one of the rooms reeked so much of a smoke that we had to be moved. But even that room had no shower curtain and no hot water. There was also urine on the toilet. Hard mattresses and the cheapest sheets imaginable. When we reported these problems, it was clear that the front-desk staff was used to hearing them. I just looked back at the reviews, and the manager keeps apologizing. Maybe fix the problems instead of just apologizing all the time?

Good things: within walking distance to a great mall. And free coffee in the AM.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 136ross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Chicago - Skokie

Property: Extended Stay America - Chicago - Skokie
Address: 5211 Old Orchard Rd, Skokie, IL 60077-1021
Phone Number:
Region: United States > Illinois > Skokie
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Skokie
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Chicago - Skokie 2.5*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Expedia, Extended Stay, Booking.com, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Extended Stay America - Chicago - Skokie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Chicago-Skokie Hotel Skokie
Extended Stay Skokie
Extended Stay America Skokie
Skokie Extended Stay

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