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“We obviously want better.”

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Alberta Holiday Park - Park Holidays UK
Cambridgeshire
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“We obviously want better.”
Reviewed 17 May 2014

Our first view of the park was of a building site, unfortunately the experience wasn't a lot better than my days on site. We have a dog so we got the shabby van, not properly cleaned and the gas fire was distinctly suspect, the shelf over it got very hot after an hours use, Nothing wrong with it we were informed, but they did supply a convector heater. The weekend nights were noisy to say the least the 'entertainment' goes on till 1am, I'm no longer into enjoying a constant beat, Friday evening we had cars racing along the roads bouncing over the speed bumps and rocking the caravans. Could they fit many more vans onto the site? I don't think so, we could watch next doors television with no problem. We will not be returning to this site and will think twice before using Park again. Maybe our holidays should be in self catering cottages where we get to know the owners.

Room Tip: Buy your own, if you really want to go back to the same place every year.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Relaxationjunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 19 May 2014
Thank you for your recent review regarding your stay here with us at Alberta Holiday Park. We do have a new lodge development being built on the park, but this is in a different area from the hire caravans.

Your accommodation was infact a silver 2 bedroom, only 3 years old that this year had new carpets, upholstery and matresses.

We had the gas fire checked during your stay and it is fine. Your keys will attract the heat and will warm if left above the fire. This is not a safety issue and would happen in any home.

Please accept my apologies that you did not enjoy your time with us at Alberta Holiday Park.
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
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English first
Maidstone, United Kingdom
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 May 2014

We stayed in a basic bronze caravan for 4 nights in early May. The accommodation was comfortable and spotless. The staff we met were helpful and professional. We didn't use the bar or restaurant but they looked inviting. Seasalter is a quiet place with a couple of convenience stores within easy walking distance and a secluded beach. Whitstable is a vibrant town with a working harbour selling fish and seafood, a lot of small shops, an arts centre and plenty of restaurants of all types. A bus (638 ?) to Whitstable passes the site and the number 5 stops nearby and goes to Canterbury via Whitstable every hour. Canterbury also has an excellent Park & Ride. As with most Park Holiday sites it has limited entertainment facilities compared with say, Haven. But it would certainly provide a relaxing holiday and act as a good base for walking or for drives around Kent. The only thing to note is that a main railway line runs adjacent to the lower part of the site so light sleepers might prefer to check with the management before booking.

Room Tip: We booked FC14 near reception with nearby parking.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rushmeadrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 19 May 2014
Thank you for your recent review regarding your stay here at Alberta Holiday Park. I am so pleased to read that your time here was enjoyed and that you made the most of the local area.

We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hove, United Kingdom
1 review
Reviewed 16 May 2014

We stayed for a week for our daughters 1st birthday. The staff left a card and pressie in the caravan for her (which was really thoughtful) The park was clean, the play area was fun, and the pool was well maintained. Even though it was very quiet the entertainment team- Ian and Kyle made sure the kids were happy, they let our 8 year old sing on the karaoke and kept us giggling. Very approachable staff. I was happy when the chef guided me through what was gluten free.
I would highly recommend this park. We didn't have a problem with parking.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maicie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 19 May 2014
Thank you for your recent review regarding your stay here with us at Alberta Holiday Park. I am so pleased that your little girls birthday was enjoyed and that the entertainers made sure that the children were kept busy.

We look forward to welcoming you back in the near future.

Many Thanks
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Rheine, Germany
2 reviews
Reviewed 26 April 2014 via mobile

We had a brilliant stay at this holiday park. The staff was very nice and well trained. There were lots of entertainment for children.
We had very much fun visiting this park. Problems were fixed very shortly. The whole park was very inviting. It is good for a family with children.

Stayed April 2014
Helpful?
Thank TheMicrowave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 2 May 2014
Thank you for your recent email regarding your stay here with us at Alberta Holiday Park.

I will be sure to pass your comments onto the team, and am pleased to read that your time here with us was enjoyed.

We look forward to welcoming you again soon.

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
essex
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 April 2014

We couldn't have wished for a nicer caravan. We were upgraded free of charge because we had to cut our weeks holiday short.
As for the staff, they were more than helpful. Service was excellent. We couldn't turn the television. I phoned reception and the lady said someone would be with us within five mins. He arrived in less than five mins. He turned the tele and gave us some helpful info on the area. Very friendly.
If you want a big holiday park with loads to do then dont book this one. However, if you want a park in a lovely quiet area where the staff add that personal touch then this park is for you.
The play area was very safe for all ages. We didnt use the outdoor pool but it looked very clean. The clubhouse wasnt over crowded. The food was lovely, we ate there most evenings. Once again the clubhouse staff were friendly and helpful.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EssexYorkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 25 April 2014
Thank you for your recent review regarding your stay here with us at Alberta Holiday Park. I am so pleased to read that your time spent with us was enjoyed by all the family.

I will be sure to pass your kind words onto the team. Please accept my apologise with regards to the TV, but I am pleased to read that we were able to rectify this quickly for you.

Once again thank you for your review and we look forward to welcoming you again in the future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 April 2014

I would highly recommend this park, it is kept well, the staff are all very friendly. It delivers as advertised on Park Holidays website and there is loads of things to do locally which is a big bonus.

The only negative comment I can make is lack of car parking but overall a very well run park.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 24 April 2014
Thank you for recent review regarding your stay here with us at Alberta Holiday Park.

I am so pleased to read that your time spent with us was enjoyed. We are looking at the parking issues and are hoping to resolve them over the next season.

I do hope this will not put you off booking with us in the future.

Many Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 20 April 2014

My family have just come back from a weeks holiday and had a great time, we were sad to leave.
The beach (Stones) is just across the road and you can walk your dog. We had a bronze caravan (due to the dog) and it was clean even the curtains as we have stayed at other park holiday sites and this has been a common problem.
The food and the service in the restaurant was very good with friendly staff.
We loved the children's entertainers Ian Bradbury and Stuart Griffiths, they were very good with the children keeping them entertained. The only negative comments is the small shop in reception but a few minutes walk down the road is another shop which sells more and the arcade is small. We are hoping to come again soon if not next year.

Room Tip: Pick a larger caravan to have more room in the bedrooms.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHolidaysUK, General Manager at Alberta Holiday Park - Park Holidays UK, responded to this review, 21 April 2014
Thank you for your recent review regarding your stay here with us at Alberta Holiday Park.

I am so pleased to read that your time spent with us was enjoyed. During the closed season the girls in the office sent 4 weeks making new curtains for the holiday homes and I am pleased to read that this was noticed.

Our village store is very small and we do only hold your essentials, but as mentioned there is a shop only 5 mins away and also a Tesco Extra just 10 mins via car.

Once again thank you for your kind words and we look forward to welcoming you going soon.

Many Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alberta Holiday Park - Park Holidays UK

Property: Alberta Holiday Park - Park Holidays UK
Address: Faversham Road | Whitstable, Seasalter CT5 4BJ, England
Region: United Kingdom > England > Kent > Seasalter
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 4 Speciality Lodging in Seasalter
Official Description (provided by the hotel):
One of the reasons people come to Alberta is because it’s so easy to get to. You can be relaxing by the pool while others are still stuck in traffic! But if you do fancy a trip out for the day - there's more than Canterbury, Rochester and the coastal resorts to explore. France is closer than you think so you’ll have time to top up with duty free before you leave! ... more   less 

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