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“HILTON GARDEN INN TINLEY PARK” 5 of 5 bubbles
Review of Hilton Garden Inn Chicago/Tinley Park

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Hilton Garden Inn Chicago/Tinley Park
Ranked #2 of 9 Hotels in Tinley Park
Certificate of Excellence
A TripAdvisor Member
“HILTON GARDEN INN TINLEY PARK”
5 of 5 bubbles Reviewed 12 October 2013

Great accommodations. We rely on the Hilton brand for great service. We loved the Tinley Park area, and were only minutes away from our event in Chicago. Our room was comfortable, quiet and very clean.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 4 November 2013
Thank you for taking the time to submit a review of our property. . I am delighted that you enjoyed your stay and to have earned such a kind review from you. With your event being our close to our property I hope that made traveling easy for you. We hope you had enough time to relax in our newly refreshed lobby. You are always welcome at the Hilton Garden Inn Tinley Park, and anticipate your next visit. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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464 reviews from our community

Traveller rating
    222
    148
    52
    31
    11
See reviews for
167
81
19
165
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Havelock, Quebec
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

I was there a week on Business and enjoyed my stay. The staff is very friendly and helpful, the room spacious and clean, and the buffet breakfast is excellent and well priced. I will definitely go back.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank PatDeCaen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 1 November 2013
Thank you for taking the time to review our property regarding your stay last month. It is fantastic guests like you that motivate our team to better serve in the world of hospitality. We are glad you were able to enjoy our cooked to order breakfast while you were here. Thank you for being a Hilton Honors member and you are most certainly always welcome at the Hilton Garden Inn Tinley Park. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 October 2013

Very dirty hotel. Bathroom had pubic hair in shower/bath, and smelled like an unflushed toilet. Room smelled like smoke Very dirty hotel. Bathroom had pubic hair in shower/bath, and smelled like an unflushed toilet. Room smelled like smoke Very dirty hotel. Bathroom had pubic hair in shower/bath, and smelled like an unflushed toilet. Room smelled like smoke Very dirty hotel. Bathroom had pubic hair in shower/bath, and smelled like an unflushed toilet. Room smelled like smoke

  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Payton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 30 October 2013
I understand you had a sanitation issue in your room during your visit with us and I would like to take a moment to apologize. We do not take these situations lightly and our Executive Housekeeper has addressed your findings with the entire department including our inspection team. We understand the importance of a clean room and evidence of a previous guest is unacceptable. You are a valuable guest to our property and the Hilton Worldwide family. I hope we can serve you in the future with the proper standards that Hilton has become proud to represent.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 September 2013

Maybe our expectations were a bit high. Upon checking in we didn't get that warm feeling from the staff that you expect upon check-in. The room was clean and neat with all the right necessities needed for the evening. The hotel was quiet and comfortable but the staff could have been a bit more receptive, especially since the hotel was not overly occupied.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shy0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 29 October 2013
We are happy you had chosen our property during your time in Tinley Park. I am sadden that our team fell short of great impression of our service. We value every guest and try to personalize each stay as much as possible. We will use your kind review as a training tool to show the importance of warmth. We hope you will give us another opportunity to serve you, the Hilton way and look forward to a future visit from you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilliard, Ohio, United States
1 review
3 of 5 bubbles Reviewed 27 September 2013

I don't think the Hotel was worth the price. I expected a little more luxery. I would not recommend this hotel to my friends. I have been at other Hilton hotels and they were very nice and worth the money.

  • Stayed September 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maryanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 28 October 2013
Thank you for taking the time to respond to the survey we sent regarding your recent stay. We appreciate your feedback and apologize that your stay was not exceptional. I am also sorry that you felt the value for price paid was unsatisfactory. We are in the beginning stages of refreshing our property and we are confident you may feel differently once it is complete. We hope you will give us another opportunity to make things right, and to serve you as a guest. You are always welcome at the Hilton Garden Inn Tinley Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killeen, United States
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

We'd do it again. As a matter of fact, we did and we are. Had the feel of a delightful family inn. Everyone was helpful and friendly. Service was prompt and efficient. We stayed here last month and are back for 2 more stays this month. Highly recommended by a satisfied customer.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Manfred A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 24 October 2013
Thank you for taking the time to review our property in regards to your last few stays with us. Your words go farther than you know to help motivate our team. We appreciate your feedback, which is evaluated by our management team to address the needs and experiences of our guests. I see your loyalty to our program has moved you up a tier. You're well on your way to some fantastic perks. You are always welcome at the Hilton Garden Inn Tinley Park, and we hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danbury, Connecticut, United States
Level Contributor
269 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 1,363 helpful votes
5 of 5 bubbles Reviewed 18 September 2013

The hotel is impeccable just like any other Garden Inn that I have stayed at in other cities. I have found Garden Inns to be upscale, This hotel as expected was very comfortable, cozy and noise free. Cook made a great "made to order" - Vegetarian Grilled Cheese and Veggies Sandwich on Whole Wheat bread for me upon request - MUCH APPRECIATED!

Staff was very friendly and professional and caring. Restaurant and bar serve great evening food and there is a variety of Vegetarian options which is extremely important to me. Housekeeping was very efficient!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank MALAYAPPAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, 23 October 2013
It is so nice to have friendly guests like you stay at our property. I am happy we were able to accommodate your needs during your stay. Thank you for being a Gold member and for your loyalty. We hope to see you again for a future work trip or maybe a family trip to our wonderful city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago/Tinley Park

Property: Hilton Garden Inn Chicago/Tinley Park
Address: 18335 Lagrange Rd, Tinley Park, IL 60487
Phone Number:
Region: United States > Illinois > Tinley Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Tinley Park
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago/Tinley Park 3*
Number of rooms: 117
Official Description (provided by the hotel):
A perfect choice for hotels in Tinley Park, IL, the Hilton Garden Inn Chicago/Tinley Park is conveniently located off I-80 close to shopping, dining, golf and entertainment. Hotel guests can enjoy breakfast, lunch, and dinner at the Great American Grill, located on property. If you prefer to eat in your room, you can order room service or take advantage of our 24-hour Pavilion Pantry for a quick snack. Both business and liesure guests is sure to enjoy our complimentary WiFi access, as well as our swimming pool and fitness center. Slip into comfort and end the day in our adjustable Garden Sleep System for a good nights rest. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Chicago/Tinley Park Hotel Tinley Park
Hilton Tinley Park
Tinley Park Hilton

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