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Holiday Inn Express Tuscola
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Reviews (124)
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44
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All reviewsoutlet mallthe breakfast areaclean hotelbiscuits and gravybreakfast was excellentnight's sleepdesk clerkking roomgreat place to stayevery morningfree breakfastinterstatechampaignhieihgilwisconsin
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78 - 83 of 124 reviews
Reviewed 23 June 2013

Nice enough and clean enough...comfortable beds. The house keeping staff wasn't the best...they didn't have the towels and wash cloths completed stocked when we arrive and the entirely forgot to clean the room the next day. The staff was not overly welcoming and friendly with the exception of Ms. Brandy in housekeeping who was a one woman tourist commission. You could tell she was very proud of her home and knew all the in's and out's and was happy to share the information. We visited several places on her recommendations and were pleased she was the bright spot at that Holiday Inn Express.

  • Stayed: June 2013, travelled with friends
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Thank Cat1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley S, General Manager at Holiday Inn Express Tuscola, responded to this reviewResponded 2 July 2013

We strive to make everyone's stay well above mediocre so I'm sorry to hear that your stay was not everything it could have been. We have recently acquired some new desk staff so we will work with them to ensure that during your next visit it will be well above the mediocre mark! We look forward to you giving us another chance in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2013 via mobile

We were on our way home to Alabama from Wisconsin. We had been driving for 8 hours and decided to stop. The room were very clean and roomy. The pool stayed open until 11 pm. The location was great if you love to shop. The hotel is located walking distance to a huge outlet mall. Overall we would stay here again if passing through.

  • Stayed: June 2013
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Thank Terrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley S, General Manager at Holiday Inn Express Tuscola, responded to this reviewResponded 2 July 2013

Thank you for taking your time to review our property on Trip Advisor! It's though feedback such as this that we know how we are doing in our guest eyes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013

This is a very nice hotel; comfortable beds, clean, very friendly staff, excellent breakfast, good water pressure. It is on the edge of town so is quiet. It is also across the street from a very large outlet center and an Amish mall............both very nice. It was a little more expensive than we expected for this area, but certainly a good choice.

  • Stayed: June 2013, travelled on business
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Thank abndoc7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2013

Our first stay here was good we figured we would try it again. My wife called at 8am for reservation all was good until we arrived young girl behind desk with an attitude informed us that it would be 3pm to check in, this was at 12pm no problem. We went to eat and came back at 2pm and watched the same girl check in three other couples and give them rooms. We had to wait until 3:20pm for our room still can't figure that one out? Would we stay here again YES they beat the other motel here hands down they are a little pricey.

  • Stayed: May 2013, travelled on business
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Thank Andy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Tuscola, responded to this reviewResponded 5 June 2013

Dear Andy E,

Thank you for staying with us again and for posting a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are sincerely sorry for the issues you had at check in. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. We hope that you will give us another opportunity to pamper you and provide you with exceptional service.

Once again many thanks for your feedback.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2013

Even though there was construction occurring during our visit, it did not negatively impact our visit. The staff were friendly and helpful. My family liked the pool. The shower was wonderful - good water pressure. The location is very helpful. I'm glad we stayed here. Wi-fi speed was also good.

  • Stayed: May 2013, travelled with family
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Thank dnumme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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