Nicole at the front desk was very helpful, and tried hard to give proper customer service. The problem she was up against was the management of the hotel, and the other front desk employees. We reserved a 3 night stay. After the second night, one of the front desk staff checked us out of our room. Not sure why, our luggage was still in the room. So the staff re-reserved our room for the 3rd night and charged us again for that nights stay. So, we stayed 3 nights and had been charged 4 nights. As we checked out Nicole discovered the problem and tried very hard to correct the error. She worked the computer for 45 minutes with no luck, then tried to contact the hotel management to no avail. Nearly a month later, this issue is not yet resolved.
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- Also Known As:
- Super 8 Urbana Hotel Urbana
- Super Eight Urbana
- Urbana Super 8
- Urbana Super Eight
- Knights Inn Urbana Champaign IL - Champaign-Urbana