We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Knights Inn Urbana Champaign
Ranked #12 of 13 Hotels in Urbana
Reviewed 23 June 2014

Nicole at the front desk was very helpful, and tried hard to give proper customer service. The problem she was up against was the management of the hotel, and the other front desk employees. We reserved a 3 night stay. After the second night, one of the front desk staff checked us out of our room. Not sure why, our luggage was still in the room. So the staff re-reserved our room for the 3rd night and charged us again for that nights stay. So, we stayed 3 nights and had been charged 4 nights. As we checked out Nicole discovered the problem and tried very hard to correct the error. She worked the computer for 45 minutes with no luck, then tried to contact the hotel management to no avail. Nearly a month later, this issue is not yet resolved.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JYWY48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (86)
Traveller rating
Traveller type
Time of year
Language

19 - 25 of 86 reviews

Reviewed 23 May 2014

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Renato E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 4 May 2014

Someone died in a room here in the fall of 2011 and no one noticed for 4 days. Google it to verify. Luckily there are 5 other hotels in the same area to choose from. The location is convenient...right off of I-74.

  • Stayed: April 2014
    • Location
    • Cleanliness
2  Thank 4Bubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Stephanie F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 28 December 2013

HUGE PROBLEM~A few days after checking out, $10,000 EXTRA was charged on my credit card. I was not able to use the card the rest of my vacation because of this huge mistake. Thankfully, that amount was never charged because of the vigilance of the credit card company. Customer service was not friendly, owner was on site and he and staff had arguments in front of clients. The room didn't look like it had been cleaned. Had to request bedding for one bed. Definitely will not return to this hotel!

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vigilance56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

Wow! This hotel stinks. Odd odor in lobby I can only attribute to the older indoor pool just off the lobby. But the room....I still can't figure out what that stench was. We pulled an auto air-freshener from my truck and it still didn't help. Cleanliness was fine. Hairdryer didn't seem to function. Room was OK. It is what it is at this price point. But wow....room 109 is a stinker!

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DDChase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Musaref H, Manager at Knights Inn Urbana Champaign, responded to this reviewResponded 26 November 2013

We are really SORRY about the smell. We are doing our best to take care of this problem, thanks for your response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Kenneth Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Also consider these accommodations in or near Urbana
0.2 mi away
Econo Lodge Champaign Urbana – University Area
1.8 mi away
Comfort Suites Urbana Champaign, University Area
1.5 mi away
Red Roof Inn Champaign
Red Roof Inn Champaign
#14 of 25 in Champaign
131 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Ramada Urbana/Champaign
1.4 mi away
La Quinta Inn Champaign
La Quinta Inn Champaign
#5 of 25 in Champaign
635 reviews
1.9 mi away
Country Inn & Suites By Carlson
Show Prices
Show Prices
Show Prices

Been to Knights Inn Urbana Champaign? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Knights Inn Urbana Champaign

Address: 612 W Killarney St, Urbana, Champaign-Urbana, IL 61801-1013
Phone Number:
Region: United States > Illinois > Champaign-Urbana > Urbana
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Urbana
Price Range: £37 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Knights Inn Urbana Champaign 1.5*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, getaroom.com, Ebookers, Evoline ltd, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Knights Inn Urbana Champaign reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Super 8 Urbana Hotel Urbana
Super Eight Urbana
Urbana Super 8
Urbana Super Eight
Knights Inn Urbana Champaign IL - Champaign-Urbana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing