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“Very nice.” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Vandalia

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Holiday Inn Express Hotel & Suites Vandalia
Ranked #1 of 5 Hotels in Vandalia
Certificate of Excellence
Central Illinois
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Very nice.”
4 of 5 bubbles Reviewed 16 September 2013 via mobile

Stayed one night for business. Was exhausted so I didn't get to use the pool or hot tub as I usually would but they both looked very clean and well kept.
Room was clean. Plenty of towels.
Hot tub in the bathroom was nice. Wish it was positioned differently to be able to see the tv, at least in the mirror. It did get very cool that night. Turned on the heat, fire alarm went off. I'm sure just due to not being used for months. Opened a window for a while and reset the alarm. No biggie. Workout room is ok. Good equipment. Too many mirrors. Not all of us that run or lift want to stare at outselves.
Nice location right off the highway, next walmart. A few dinning options and a liquor store with a giant fire breathing dragon all within a mile.
Breakfast was good.
Parking lot under construction but still plenty of room. No worries.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TJ4traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Vandalia_IL, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 25 September 2013
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay!! We look forward to seeing you the next time you are visiting in our area.

Warm Regards
Therese Tate
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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157 reviews from our community

Traveller rating
    108
    35
    9
    1
    4
See reviews for
50
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26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
McKinney, TX
Level Contributor
126 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 21 August 2013

Had to spend the night in the area to see friends.Very friendly staff all around. Very well kept room except the rooms chair was food stained. I asked for a replacement and was told they all have been stained by the guest since the KFC is nearby and people eat while sitting in the chair. they all need to be recovered with. The only problem was that there are no good restaurants nearby. The KFC is the best of them.

Room Tip: All new rooms. Near the highway.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Vandalia_IL, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 29 August 2013
Thank you for taking time to review our hotel.

I sincerely apologize for the stained chair, thank you for bringing that to our attention as we are currently working to improve the stain issue.

They are currently building a Huddle House and Embers Pizza directly beside our hotel. We look forward to offering dining experience closer to our hotel.

We hope to have you as a guest in the future.

Warm Regards
Therese T.
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

We were driving from Oklahoma to Pennsylvania and this was about half way, so we stayed on the way there and back. I was very impressed by the efficiency of the check-in. They had our room assigned with the cards ready both times. We stayed here because we were traveling with our two dogs. The hotel is very clean which isn't always the case with pet-friendly hotels. There are a few areas around the hotel where dogs can do their thing.

The breakfast was well stocked and had a decent variety. The eggs were obviously powdered and were disgusting, and more fresh fruit would have been great. But it was a slightly above average hotel breakfast, but most items were very processed and tasted a little off because of it. The stocked fridge with yogurt and milk was nice. And they had warm cookies when we arrived!

One downside was that our door didn't automatically lock like it should. I told the desk clerk about the issue when I left and when we were amazingly assigned the same room on the return trip 10 days later, it wasn't fixed.

The pool was also very nice. The chlorine levels were very high. It stayed open until 10 p.m. so we got to swim after a long day driving.

Overall, this was a very nice hotel at a very convenient exit outside St. Louis. We would definitely stay again, especially if we are traveling with our dogs.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank momma_andrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Vandalia_IL, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 29 August 2013
Thank you for taking time to review our hotel. We appreciate the chance to improve your experience and hope you have the chance to stay with us in the future.

Warm Regards,
Therese T
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, IL
Level Contributor
167 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 1 August 2013

Stayed here for one night on a business trip. The hotel itself was just fine, much the same as any other HIE. The room (standard king) was really nice and roomy, with a chair next to the bed.

Only complaint was the internet. I was able to connect to the hotel's wifi, but the service was so incredibly slow that I finally gave up even trying to read my emails or do any surfing. Seems like it should be too hard to have a T-1 line or cable that provides better service. Not a huge deal, but if you're trying to work, quite an irritation. Would stay here again unless the net was very important.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Illiniwek66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Vandalia_IL, General Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 6 August 2013
Thank you for selecting our hotel during your trip to Vandalia. I appreciate your time to review as we always like to know how we are doing. I personally want to apologize for internet connection. We have a T1 line & cable so we have full access for our guests. I understand your frustration & know that internet along with speed is incredibly important. I hope we see you again in the future.
Again thank you for your stay & comments!

Warm Regards, Sally
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaylord
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 July 2013

We stopped here on our way to Oklahoma. The outside is traditional Holiday Inn Express, very neat and tidy. The woman at the front desk was so welcoming and helpful. Our King room was spotless and very roomy. The bathroom large and very clean too. Our breakfast was also the traditional morning fare but presented excellently. The woman who was duty was very pleasant. Our stay was a welcome relief from the long travel day. We would definetly stay again.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mlsmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Vandalia_IL, General Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 6 August 2013
Thank you for choosing our hotel during your travel & I am so pleased that our staff & room was just as you needed. We truly appreciate guests reviews to know where to aim better & for the pat on the back of a job well done. I will let all the staff know & we hope to see you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moravia, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 July 2013

Motel was nice but had to check out early by one day, they would not refund any money back after even calling the travel company that the trip was booked by so eveyone that stays at this place had better make sure they do not book anymore days than they possibly will stay because they will not refund any money back very poor customer satisfaction on there part. Be very carefull.

  • Stayed July 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank darryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 1 August 2013
Dear darryl F,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Regarding your concern, certain restrictions apply to reservations made via third party sources or travel agencies, and as such, we are unable to make any changes or refunds through our hotel. We always recommend to our guest to book directly through our website to avoid any confusion and problems that may arise from booking via third party sources. We apologize for any inconvenience this may have caused you.

I have taken note of your valuable comments and rest assured that these will be reviewed by the management and will be used to monitor and improve the services we offer to our guests. I do hope that this incident will not deter you from staying with us again.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bentonville, Arkansas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 July 2013 via mobile

This holiday inn was like new. Rooms were clean and breakfast space was large. Pool was very clean and large with a hot tub. Rapid check out with bill under door in the morning. Overall a very nice hotel, clean rooms and relaxing atmosphere. This hotel also accepts pets.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bdassing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Vandalia_IL, Manager at Holiday Inn Express Hotel & Suites Vandalia, responded to this review, 12 July 2013
Thank you for taking the time to write us a kind review. We always look forward to hearing from guests after they have stayed with us. This helps us to know if we are doing our job right. We are glad to hear you enjoyed the pool and your room. We hope that other hotels meet your expectations and you have great stays at them as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Vandalia

Property: Holiday Inn Express Hotel & Suites Vandalia
Address: 21 Mattes Ave, Vandalia, IL 62471-2064
Phone Number:
Region: United States > Illinois > Vandalia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Vandalia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Vandalia 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Historic Vandalia, IL Conveniently located off I-70, our pet-friendly hotel in Vandalia, IL offers an ideal location near the Old State Capitol Building along with premium amenities to ensure you have a comfortable stay. Our Vandalia hotel provides quick access to area attractions such as the Fayette County Museum, Lakes Carlyle & Vandalia & the Madonna of the Trail Monument. Golfers can enjoy a stay at our choice Vandalia accommodations since our location is near top-notch courses, like Indian Springs Golf Course, Vandalia Country Club & Ramsey Lake Golf Course, all less than 20 miles from the hotel. Business travelers looking for lodging in Vandalia, Illinois will love our hotel's close proximity to area businesses like Graham Packaging, Orgill, Van Seal, & Marathon Pipeline. Our hotel in Vandalia, Illinois offers premium business services, which include a 24-hour business center, free high-speed, wireless Internet access & a large meeting room with A/V equipment & catering options. While lodging at our smoke-free hotel in Vandalia, IL enjoy the first-class facilities, which include a state-of-the-art fitness center, a heated indoor pool & a relaxing whirlpool spa. Every morning, help yourself to a cinnamon roll from our Vandalia hotel's complimentary hot breakfast bar. Book your reservation today & Stay Smart at our Vandalia, IL Holiday Inn Express Hotel and Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Vandalia
Holiday Inn Vandalia
Vandalia Holiday Inn

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