If you are a business traveler, stay away from this property. It is a transient hotel! I tried to stay here because of a bad storm, and despite negative reviews reluctantly booked a room. The staff was pleasant, but I requested a high floor away from the elevator. I recieved a room on the second floor, which upon entering at first seemed comfortable, until about after two minutes heard the loud stomping footsteps of the people above. Went down to the front desk and they switched my room to the 3rd floor, the one I origianlly wanted, across from the idiots that were stomping on the floor when I was on the second floor. They were having a party, and kept going in and out of the room, letting the door slam on the security latch. The room I was given this time was very cold. The heater was not working properly, was told by the front desk that it should work fine, reparimen had fixed the issue earlier. As I waited for heat, noted that you could see through this wall unit outside through a crack, no wonder so cold. So, went down for my THIRD room change, and upon downgrading believe it or not since my first two rooms were "King Suites" had to sign paperwork to get the credit card charges reduced. Also staff acknowleged that the room had problems with the heat, so they basically lied to me in the beginning. Got my new room, went up and tried to open the door but the person in there freaked out, as well as I, they gave me an occupied room this time. Went down, checked out and got my money back hopefully, then drove home In a snowstorm I was trying to avoid. I will never, never ever stay here again, or recomned it to anyone I like. Terrible. And I have pics I will post. Spend the extra money and stay at a well established property.
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- Also Known As:
- Extended Stay Vernon Hills
- Vernon Hills Extended Stay
- Extended Stay America - Chicago - Vernon Hills - Lake Forest Lake County