I have stayed in this hotel many times over the past few years. Initially, I loved it. The service was solicitious of my comfort and worked hard to accomodate all my needs. For example, I stayed for business, and couldn't often stay for the breakfast. The night clerk went out of her way to make sure I had something--oatmeal, fruit, juice, etc. to take with me. I also loved the syrups available for the 24 hour coffee available in the lobby. I stayed in a studio, and never felt the room was too small or the bed uncomfortable.
Over the past couple of years, I've noticed some subtle changes, and not for the better. At one time, I would have given the hotel the highest rating possible. Then, they removed the syrups a couple of years ago, and while they replaced them with french vanilla and regular creamers, I just don't have the same fondness.for them. The last time I stayed, having arrived there after a snowstorm, they shut down breakfast 30 minutes early. They apologized and scrambled to make accomodation, but if they'd just stayed open, or would have called me to find out if I were coming down to breakfast, this could have been avoided. Also, I'm not familiar with this area, needed to take a cab back to my place of business, and needed one that could take a credit card.It was only after I pleaded that they made the calls to the cab companies for me. Perhaps it was just a bad or stressful day, but I felt that type of service should have been a given, not a privilege. While I would have rated this an outstanding hotel at one time, it is still an above average stay, clean, and worthwhile. If they worked on a couple of these issues, it could be back up to excellent.
- Official Description (provided by the hotel):
- Located close to the Great Lakes Naval Base, Six Flags Great America, Gurnee Mills Mall, Prime outlet in Pleasant Prairie , Wilmont Ski , Waukegan harbor, Abbott Park, Cancer Treatment Centers of America amongst other attractions. We are one of Lake County's premium sports, wedding and business destination. We truly are your home away from home. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Waukegan / Gurnee / Wadsworth Hotel Wadsworth
- Hawthorn Suites Wadsworth
- Wadsworth Hawthorn Suites