We were placed at this hotel by Mr. Dan Lombardi, whom was the VP of Franchise Operations for Hyatt Global. We had a past bad experience with the company and he assured us that this was a great place for our family.
Most the staff is phenomenal. I would like to single out front desk staff, Lee K, Katherine, and Edward for being great friends during our stay. Aaron was always polite and kind and Ariston is a far better chef then the lack luster food would lead on. We stayed at this property from August 2012 until May 2013.
Mark has no business managing this kind of hotel. He is cold and uninvolved in the day-to-day going on's at his own property. We had spent nearly 30,000 dollars when we had a family emergency and did begin to develop a balance. Even though we had been living in suite 401 for nearly 8 months, he requested that we vacate the property. I understand that our stay is so unique and most of you staying will not be at a location nearly this long- however we are Diamond within the Hyatt Family and have been for 6 years. This is no way to treat a guest and especially not one whom has been calling you hotel home and spent nearly that much money. He created a bad environment for all and that staff began to apologize for our situation.
The hotel s a little sterile but they do offer hot breakfast and dinner, although the food is not great and they do repeat the same meals every week. They offer a pool and a BBQ area with a fire pit. The shuttle is very flexible the only complaint is that they share and Hyatt Place often takes it on the weekends. As I mentioned above, the staff is fantastic and could not be better. The TV selection is great and aside from Mark and Commonwealth ( the property management company) this place could not be better. We became friends with the staff and that is frowned upon. So I would recommend for families and short stays, but maybe not long term.
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- Also Known As:
- Hyatt House Chicago / Naperville / Warrenville Hotel Warrenville