Stayed in room 403 (a 2 bedroom unit) with my family (2 parents and 2 toddlers) and in-laws for a 4-night stay. This was a very cost-effective and pleasant way to stay with my in-laws in the same unit and allow for socializing / family time, while allowing for privacy for all with the two bedrooms / two baths.
We found the beds to be very comfortable and the crib we requested (pack n play) in great shape as well. Rooms were in great condition, very clean and well equipped. Kitchen was awesome - stocked with everything we needed (including dish soap, dish cloths, cheese grater, toaster, high quality pots and pans, etc.) and loved the full size fridge, dishwasher and stove. Small dinner table was perfect for the kids to eat at.
Internet worked just fine for us.
My sister-in-law slept two nights on the pull out and said it was actually quite comfortable as far as pull out couches can be.
We didn't have any issues with sound from other units at all.
Breakfast was excellent - good quality food with plenty for all. Omelet bar during the work week was great and we loved the oatmeal bar, fresh fruit and yogurt. Coffee was even decent! Never had an issue with food running out and they vary the offerings each day so you don't get bored.
Pool was clean and lots of towels available. Work out room was also good with new machines and new/clean ear phones to use. Hotel common areas were clean and orderly at all times.
Customer service was EXCELLENT. Always very helpful and friendly staff at the front - Keegan, Lee and others made us feel very at home. Check in was quick, phoned to make sure we had enough towels/bedding after we had settled and told us about the happy hour / social during week, offered the shuttle if we needed, fixed our remote for the main TV right away (needed to be reprogrammed), etc. Absolutely no complaints.
We didn't use the shuttle (I believe it was free for a 5 mile radius) but it was frequently there available.
Would definitely come here again! Made our trip so pleasant...
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- Also Known As:
- Hyatt House Chicago / Naperville / Warrenville Hotel Warrenville