I stayed at this Best Western on May 24th and 25th, 2006 when taking my family to Six Flags which is about 5 miles away. I made the reservation through the national Best Western 1-800 number in April. The night before we left I just happened to call to confirm although I didn't think it would be necessary because I received an E-mail in April saying that the reservation had went through. When I called they had no record of the reservation or the rate I had been quoted. I then had to remake the reservation and bring the E-mail to get the rate ($64 Wed, $73 Thur) which they said was lower than than their usual rate. The first night I was there I was standing at the front desk and they recieved a call from someone else confirming their reservation and they had no record of it. I do not know if this is a problem with this location or the national reservation number.
Staff was courteous but possibly incompetent.
The room was described as large when the reservation was made but was average in size at best. The indoor pool was supposed to be heated but was quite cold and is much smaller than it appears in online pictures. The hot tub warm but not hot. The place was clean in general and the beds comfortable.
This place seems to rely on business from its location. Six flags and The Naval academy are both about 5 miles away. The naval academy business is from parents of
graduating sailors. I am sure the management knows they do not have to worry about repeat business due to this clientel.
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- Also Known As:
- Americas Best Value Inn & Suites - Waukegan / Gurnee Hotel Waukegan
- Americas Best Value Inn And Suites - Waukegan / Gurnee
- Americas Best Value Inn Waukegan
- Best Western Waukegan
- Waukegan Best Western