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Courtyard Chicago Waukegan/Gurnee
Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Perfect”
Reviewed 30 March 2014 via mobile

Customer service beyond expectations. Clean and modern hotel. I could not be more impressed with the staff or the hotel itself. I was beyond impressed. Thank you to Kelly Rose who left balloons, snacks, and a card hanging on our door with a Happy Birthday sign. Thank you to all staff for making a point of making sure every need or want was met. In addition to all of this...the price was very reasonable. Tip: pay the extra $10 for breakfast. It was made to order and a great way to start the day.

Stayed March 2014, travelled with family
Helpful?
Thank AngelaVO326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 25 April 2014
Dear AngelaVO326,

Happy Birthday! Thank you for taking the time to not only write a great review for our crew and hotel, but to recognize one of our shining stars, Kelly Rose! You made her day with your generous comments!

We're thrilled you had a great birthday escape and hope to see you again!

Warmest regards,
Christine, Kelly and the Courtyard Crew
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364 reviews from our community

Traveller rating
    243
    93
    21
    7
    0
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204
25
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84
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Waukegan, Illinois
1 review
Reviewed 29 March 2014

We stayed for our son's Navy boot camp graduation. Amazing customer service - every staff member was attentive to our needs during this special time. Hotel and rooms are clean and modern. We get the breakfast option and they have great breakfast choices for all appetites. The shuttle service ($3 per person one way) to base was a super choice as it allowed us to avoid negotiating the traffic and car check that we are not accustomed to, allowing us to make it to the graduation in perfect time! If you are going to graduation highly recommend getting the 6:00 AM shuttle - breakfast on Fridays starts at 5:30 get there early and be one of the first so you can eat and get on the shuttle :). Restaurants and stores close by for your convenience! Again there are many great things about this hotel, but the best by far is their customer service!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 25 April 2014
Dear Sheryl C.,

We loved your review title!! The whole team got a kick out of that!

Thank you so much for your generous comments; we are thrilled you enjoyed our hospitality from the heart and our Navy friendly amenities. We are honored to serve our military families.

On behalf of our entire crew, we congratulate your new Navy grad and hope to serve you again.

Warmest regards,
Christine and the Courtyard Crew
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Memphis, Tennessee
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 March 2014

This was an amazing stay. We came up for my brothers graduation from navy boot camp and it was awesome. The staff is so nice and the rooms are super clean and comfy.
We took advantage of the shuttle they offer to the navy base for the graduation and it made it so easy for us that we didnt have to drive.
The coffee and breakfast are awesome.
I am also very impressed by a gentleman named Don. He was so nice and knowledgable and went above and beyond to make sure we had a good stay and that we got to where we were going. He gave us amazing options for dinner that my brother would enjoy and he also gave us directions to all the different places we wanted to go.
We also needed extra items and they were very fast to bring them to our room.
This hotel is perfect for those coming for the navy graduation.

Room Tip: Make sure that you ask for a luggage cart cart they are hard to find.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebeka L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 2 April 2014
Dear Rebeka L.,

Congratulations to your new Navy Grad!

We are so happy you enjoyed the Navy friendly amenities and hospitality of our crew. Your generous comments made our day.

We wish your family all the best, and hope to serve you again.

Warmest regards,
Christine and the Courtyard Crew
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Atlanta, Georgia
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 March 2014

I stay at this Courtyard at least twice a month for business travel and I can honestly say their staff is the best! Each and everyone of them is friendly and helpful. The hotel, itself, is clean and updated. The rooms are nice and if you need anything - the staff will take care of you. The exercise room has new machines (2 treadmills, 1 elliptical) but if you need a gym, they will provide you with a pass to LA Fitness. I would not stay anywhere else.

Thanks to Christine Trippi and her amazing staff for always making me feel welcome.

Room Tip: Ask for a room facing the courtyard.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SA0716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 2 April 2014
Dear SA0716,

We are proud to create a warm, welcoming home away from home for you. To be considered one of the best is quite an honor! I'm thrilled you are enjoying all of our new fitness center enhancements, and LA Fitness passes.

You certainly made my day with your generous comments.

Looking forward to seeing you soon,

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union, Maine
1 review
Reviewed 17 March 2014

This is the first time for my husband and myself to visit the Chicago region. We visited The Courtyard/Waukegan for a Naval graduation of our daughter and a 4 day visit. From the moment we entered the lobby, the staff were friendly, helpful, and courteous. We were asked if there was a special event to bring us to the hotel. We told of a naval graduation for our daughter. The staff was able to offer info on graduation day. What to anticipate if driving to graduation vs. taking a shuttle. Also, what the parents should anticipate after graduation ceremony. This facility also helped celebrate naval graduations/acknowledgement with families.

When staff were questioned of local restaurants and specific cuisine, they were able to offer a number of possibilities, for which we were not disappointed. The breakfast was more than acceptable at the hotel.

The room was spotless, and comfortable. The pool and hot tub were a nice way to end an exhausting day.

We have only great remarks on the stay here at this hotel, of the staff, rooms and short commute to naval station. Definitely would come back to stay, should our travels take us this way again!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tmb0520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 2 April 2014
Dear tmb0520,

We are thrilled you enjoyed the Navy Friendly amenities, and our friendly, informative team. We feel so fortunate that you selected us to stay with for your daughter's graduation.

On behalf of the entire Courtyard Crew, we congratulate your new grad!

Warmest regards,
Christine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethpage, New York
1 review
Reviewed 17 March 2014

You must choose this hotel! My family and I booked two rooms for my son's graduation from Navy boot camp. The moment we set foot on the property, the staff impressed us with their friendly smiles, knowledge and professionalism. Every person we came in contact with went out of their way to assist in every facet of our stay from recommending a restaurant to diligently helping us track down my daughter's cell phone when she left it in a taxi. The shuttle to the base was a great convenience. The rooms were lovely and spotless, but I can't say enough about the terrific staff! Thanks for a great stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank KAREN F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 2 April 2014
Dear Karen F.,

Thank you for sharing your great experience with other travelers. We are thrilled you enjoyed the hospitality and cleanliness of our hotel.

We are honored to serve our Navy families and we congratulate you on your new graduate!

We hope to serve you again,
Christine and the Courtyard Crew
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Pleasantville, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2014

We stayed here for my son's Navy Graduation and I was so glad I picked this hotel. Very clean and comfortable and the staff were wonderful. The kids enjoyed swimming in the pool. Would stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmm885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, 17 March 2014
Dear Jmm885,

Congratulations to your new Navy Grad!! We can only imagine how proud you are! Graduation day is our favorite day of the week here at the Courtyard Waukegan and we thank you for choosing us!

We are honored to serve our Navy families, and on behalf of our entire Courtyard Crew we wish you and your Sailor all the best!

Warmest regards,
Christine Trippi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Waukegan/Gurnee

Property: Courtyard Chicago Waukegan/Gurnee
Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Region: United States > Illinois > Lake County > Waukegan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Waukegan
#1 Business Hotel in Waukegan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Courtyard
Waukegan Marriott

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