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“Superb”

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Courtyard Chicago Waukegan/Gurnee
Ranked #2 of 16 Hotels in Waukegan
Certificate of Excellence
Reviewed 2 April 2014

This hotel exceeded my expectations we were here for my daughters navy boot camp graduation... And was so pleased and comfy the location was perfect close to food shopping and a 10 minute drive to naval base.... Kelly at the front desk was the best ever ....

  • Stayed: March 2014
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Thank Qdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear Qdoll,

Congratulations to your daughter on her new title....Sailor!

We are so happy you enjoyed the comforts and Navy friendly amenities our hotel provides. Graduation day is our favorite day, and we're honored you chose us. Thank you for also recognizing one of our superstars, Kelly! You made her day with your recognition.

All of our best to your family and your new Navy grad!

Warmest regards,
Christine, Kelly and the Courtyard Crew

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185 - 191 of 385 reviews

Reviewed 30 March 2014 via mobile

Customer service beyond expectations. Clean and modern hotel. I could not be more impressed with the staff or the hotel itself. I was beyond impressed. Thank you to Kelly Rose who left balloons, snacks, and a card hanging on our door with a Happy Birthday sign. Thank you to all staff for making a point of making sure every need or want was met. In addition to all of this...the price was very reasonable. Tip: pay the extra $10 for breakfast. It was made to order and a great way to start the day.

Stayed: March 2014, travelled with family
Thank AngelaVO326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear AngelaVO326,

Happy Birthday! Thank you for taking the time to not only write a great review for our crew and hotel, but to recognize one of our shining stars, Kelly Rose! You made her day with your generous comments!

We're thrilled you had a great birthday escape and hope to see you again!

Warmest regards,
Christine, Kelly and the Courtyard Crew

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Reviewed 29 March 2014

We stayed for our son's Navy boot camp graduation. Amazing customer service - every staff member was attentive to our needs during this special time. Hotel and rooms are clean and modern. We get the breakfast option and they have great breakfast choices for all appetites. The shuttle service ($3 per person one way) to base was a super choice as it allowed us to avoid negotiating the traffic and car check that we are not accustomed to, allowing us to make it to the graduation in perfect time! If you are going to graduation highly recommend getting the 6:00 AM shuttle - breakfast on Fridays starts at 5:30 get there early and be one of the first so you can eat and get on the shuttle :). Restaurants and stores close by for your convenience! Again there are many great things about this hotel, but the best by far is their customer service!

  • Stayed: March 2014, travelled with family
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Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear Sheryl C.,

We loved your review title!! The whole team got a kick out of that!

Thank you so much for your generous comments; we are thrilled you enjoyed our hospitality from the heart and our Navy friendly amenities. We are honored to serve our military families.

On behalf of our entire crew, we congratulate your new Navy grad and hope to serve you again.

Warmest regards,
Christine and the Courtyard Crew

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Reviewed 24 March 2014

This was an amazing stay. We came up for my brothers graduation from navy boot camp and it was awesome. The staff is so nice and the rooms are super clean and comfy.
We took advantage of the shuttle they offer to the navy base for the graduation and it made it so easy for us that we didnt have to drive.
The coffee and breakfast are awesome.
I am also very impressed by a gentleman named Don. He was so nice and knowledgable and went above and beyond to make sure we had a good stay and that we got to where we were going. He gave us amazing options for dinner that my brother would enjoy and he also gave us directions to all the different places we wanted to go.
We also needed extra items and they were very fast to bring them to our room.
This hotel is perfect for those coming for the navy graduation.

Room Tip: Make sure that you ask for a luggage cart cart they are hard to find.
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  • Stayed: March 2014, travelled with family
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Thank Rebeka L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 2 April 2014

Dear Rebeka L.,

Congratulations to your new Navy Grad!

We are so happy you enjoyed the Navy friendly amenities and hospitality of our crew. Your generous comments made our day.

We wish your family all the best, and hope to serve you again.

Warmest regards,
Christine and the Courtyard Crew

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Reviewed 22 March 2014

I stay at this Courtyard at least twice a month for business travel and I can honestly say their staff is the best! Each and everyone of them is friendly and helpful. The hotel, itself, is clean and updated. The rooms are nice and if you need anything - the staff will take care of you. The exercise room has new machines (2 treadmills, 1 elliptical) but if you need a gym, they will provide you with a pass to LA Fitness. I would not stay anywhere else.

Thanks to Christine Trippi and her amazing staff for always making me feel welcome.

Room Tip: Ask for a room facing the courtyard.
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  • Stayed: March 2014, travelled on business
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Thank SA0716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 2 April 2014

Dear SA0716,

We are proud to create a warm, welcoming home away from home for you. To be considered one of the best is quite an honor! I'm thrilled you are enjoying all of our new fitness center enhancements, and LA Fitness passes.

You certainly made my day with your generous comments.

Looking forward to seeing you soon,

Christine and the Courtyard Crew

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Reviewed 17 March 2014

This is the first time for my husband and myself to visit the Chicago region. We visited The Courtyard/Waukegan for a Naval graduation of our daughter and a 4 day visit. From the moment we entered the lobby, the staff were friendly, helpful, and courteous. We were asked if there was a special event to bring us to the hotel. We told of a naval graduation for our daughter. The staff was able to offer info on graduation day. What to anticipate if driving to graduation vs. taking a shuttle. Also, what the parents should anticipate after graduation ceremony. This facility also helped celebrate naval graduations/acknowledgement with families.

When staff were questioned of local restaurants and specific cuisine, they were able to offer a number of possibilities, for which we were not disappointed. The breakfast was more than acceptable at the hotel.

The room was spotless, and comfortable. The pool and hot tub were a nice way to end an exhausting day.

We have only great remarks on the stay here at this hotel, of the staff, rooms and short commute to naval station. Definitely would come back to stay, should our travels take us this way again!

  • Stayed: March 2014, travelled with family
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Thank tmb0520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 2 April 2014

Dear tmb0520,

We are thrilled you enjoyed the Navy Friendly amenities, and our friendly, informative team. We feel so fortunate that you selected us to stay with for your daughter's graduation.

On behalf of the entire Courtyard Crew, we congratulate your new grad!

Warmest regards,
Christine

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Reviewed 17 March 2014

You must choose this hotel! My family and I booked two rooms for my son's graduation from Navy boot camp. The moment we set foot on the property, the staff impressed us with their friendly smiles, knowledge and professionalism. Every person we came in contact with went out of their way to assist in every facet of our stay from recommending a restaurant to diligently helping us track down my daughter's cell phone when she left it in a taxi. The shuttle to the base was a great convenience. The rooms were lovely and spotless, but I can't say enough about the terrific staff! Thanks for a great stay.

  • Stayed: March 2014, travelled with family
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Thank KAREN F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 2 April 2014

Dear Karen F.,

Thank you for sharing your great experience with other travelers. We are thrilled you enjoyed the hospitality and cleanliness of our hotel.

We are honored to serve our Navy families and we congratulate you on your new graduate!

We hope to serve you again,
Christine and the Courtyard Crew

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Additional Information about Courtyard Chicago Waukegan/Gurnee

Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Region: United States > Illinois > Lake County > Waukegan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Waukegan
Price Range: £66 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Courtyard
Waukegan Marriott

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