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Courtyard Chicago Waukegan/Gurnee
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Reviews (398)
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All reviewsnavy graduationstarbucks coffeeshuttle servicenavy familiesstores and restaurantsthe hotel offersmy sonboarding passesparking lotup to datestaff was very friendly and helpfulgreat place to staynaval basedefinitely stay here againthe entire staffhome away from homehotel lobby
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187 - 192 of 398 reviews
Reviewed 1 May 2014

Extra, extra clean hotel and rooms! The staff was so friendly and helpful and the service was great. Very convenient to Naval Base. The entire staff goes out of their way to make sure the Navy graduate and their family are treated very special. We were so happy to have chosen this hotel for our four nights there. I would recommend this hotel to any family looking for a place to stay. Very comfortable rooms with all the amenities you need right at the hotel or very near by. Front desk staff goes out of their way to make your stay perfect. Kelly went above and beyond to assist us in every way she could. She signed us up for the shuttle to the graduation which made it so convenient to get the base on time. Kelly saved us a lot of time by sharing all the ins and outs of the graduation procedures, liberty times, etc. Thanks Kelly.

  • Stayed: April 2014, travelled with family
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1  Thank azmml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 22 June 2014

Dear Azmml,

Congratulations to your new Navy Grad! We are thrilled you enjoyed your visit and were treated like the VIPs you are! I know Kelly will be honored to be mentioned by name! Thank you for choosing the Courtyard Waukegan, and we hope to see you again!

Warmest regards,
Christine and the Courtyard Crew

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Reviewed 24 April 2014

This hotel was great to stay at for business. The rooms were clean and service excellent. The breakfast was underwhelming and often took longer than I would have liked. Overall, the room quality and front desk staff would make me choose this hotel over any other in the area.

  • Stayed: November 2013, travelled on business
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1  Thank Nads82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear Nads82,

We're so thrilled you enjoyed our clean rooms and warm hospitality while traveling to Waukegan on business. We take pride in making a welcome home away from home for you.

Thank you for the feedback on your breakfast experience, we will certainly look for ways to enhance. Please let me know the next time you are visiting, I would love to greet you in person.

Warmest regards,
Christine and the Courtyard Crew

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Reviewed 23 April 2014

Staff was extremely helpful and friendly. Tammy and Kelly made the trip an enjoyable one for my son and me. They provided useful local information as well as provided great service within the hotel. The hotel was clean and food was excellent.

  • Stayed: February 2014
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1  Thank F4D5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear F4D5,

We are so honored you chose the Courtyard Waukegan to stay while spending some fun family time!

I'm thrilled that our guest service extraordinaires, Kelly and Tammy were able to make your stay even more enjoyable. You certainly made their day.

We hope to welcome your family again soon - stay tuned for our new Six Flags package!

Warmest regards,
Christine, Tammy, Kelly and the Courtyard Crew

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Reviewed 15 April 2014

Great Hotel, great facilities

there is a gym, swimming pool and Jacuzzi, great range of food at breakfast and some great local restaurants to eat at, but I recommend you have your own transport, all of the staff were above and beyond what I expected, my room was very clean and comfy.

  • Stayed: August 2013, travelled on business
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1  Thank latus74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear Iatus74,

Thank you for the "Fantastic" Review! We think you're fantastic too!

We are so glad you enjoyed all of our recreation facilities and your clean comfy room. Our team is honored to serve our Navy families and we are so grateful you chose us.

Warmest regards,
Christine and the Courtyard Crew

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Reviewed 14 April 2014

We drive up for Navy graduation from SC and we got in about 1 on that Thursday afternoon. Even though check in is at 3, they got us a room so we could relax from the long drive. If you like them on Facebook, you get a rubber bracelet which was pretty cool. They also send an email on the day of your arrival that if you want to add things for the graduation to your room, you can do so. We didn't do that. I kept having issues with my room card not working well, but I found out that if you keep it near your phone, it tends to wipe it out. I did not know this. If you ever have the opportunity to deal with Kelly Rose, your day will be better for it. The girl was ON HER GAME! They do offer shuttle service to the Navy graduation, but it is $3 per person each way with the option to bring your graduate back to the hotel on the returning shuttle for an additional $3. We opted to drive. The pool is nicely warmed, and the hot tub works wonderfully. The room was clean and had plenty of space, but the beds could use additional pillows. The Starbucks that is there...invest in a frappuccino machine. There's a Starbucks across the road too, but it was cold so it was a bummer to have to go outside just to get a frappuccino. Otherwise, it was all good. I also want to add a quick shout-out to the Sundance Saloon since they aren't listed on Trip Advisor and they aren't a restaurant...many thanks for them letting Sarge do his meet and greet with the Navy families.

  • Stayed: April 2014, travelled with family
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2  Thank MizTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this reviewResponded 25 April 2014

Dear Miz Terry,

Thank you for the "Outstanding" review! We are so thrilled you enjoyed all of our Navy Family amenities and the warm hospitality of Ms. Kelly Rose! She was delighted to be mentioned by name.

I'm happy to report that within six weeks we will be updating our key system to the new RFID technology and we will never have to worry about the key being demagnetized again! Yay! Thank you for your patience.

On behalf of our entire crew, we congratulate your family and graduate!

Warmest regards,
Christine, Kelly and the Courtyard Crew

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