I reserved two nights at this place online so I didn't know anything about it. I don't mind as long as I have a bed, tv, bathroom. But I did have a bicycle that I wanted to have in the room with me. I noted it on my online reservation. When I asked about how to bring it into the hotel they couldn't understand what I was asking. I think there was a bit of a language barrier. They asked a few times if I was referring to a motorcycle. Once I was able to explain that it was a bicycle, they took another 10 minutes to decided if I could bring it into the room. When they said no, I told them to please cancel my reservation and I would find another place. Of course, they then changed their answer. So why would they refuse in the first place? I guess they figured I would just acquiesce.
On the morning that I was due to check out (check out is 11am) I was awakened by vacuuming of the hallway at about 8am. I thought this was odd, since it looked as though that hallway hadn't been vacuumed in weeks. Also, it seemed to start and stop only outside my door, but that could be just my perception. While in the shower I heard housekeeping barge into the room. Maybe they thought I was gone. That was about 9am.
I had to make more than one trip to the car with my bags and bicycle. After the first trip to the car my room key wouldn't work - at 9:45am. I went to the front desk only to find NObody on duty. I had to yell into the back room to get a man to come out and fix my key.
Needless to say, I will not be going back to this place. And I suggest you find another place as well. There are many to choose from in the area.
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- Also Known As:
- Quality Inn Waukegan Hotel Waukegan
- Waukegan Quality Inn