The check in process was fast but the lobby was wierd and unwelcoming. It was also outdated, & was overcrowded. We are a family of 6 and the double suite is why we booked the room. We had 4 kids & 2 adults. The pool is an outdoor pool and was not in working order, the front desk said, but we could use the marriot courtyards next door. The pool was small and crowded and not suitable for teenagers. The suites are average at best, the full kitchens are great for our family - saving $$$ by eating in. There is an Aldi 2 miles away and very cheap prices. The biggest negative I had was the noise. We were put into a suite right next to the stairs and below someone (On a Sunday night - wasn't fully booked) we could hear every step the person above us took and every step of someone coming up & going down the stairs. A few other things like the shower curtain was old and needed changing, no ice machine in the building combined with the noise and the $114 dollar cost of the room, would make me never book this hotel again. We have stayed at several Marriott hotels with the 2 room suites and they have been beautiful and more than we expected, this was a major let down. If we had never stayed at a Marriott before I might have thought better of this hotel, but compared to all the other beautiful Marriots we've stayed at - this would be about a 2 on a scale of 1-10!
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- Also Known As:
- Towneplace Suites Chicago West Dundee/Elgin Hotel West Dundee
- Towneplace Suites West Dundee