We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Chicago trip”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Courtyard Chicago Elgin/West Dundee
Ranked #1 of 2 Hotels in West Dundee
Tampa, Florida
Level 6 Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Chicago trip”
Reviewed 21 September 2012

went for work. this was very convenient to the office and in a nice area. did not get a chance to use amenities, but very helpful staff, nice lobby, wonderful breakfast buffet that had everything you would want. safe environment.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

95 reviews from our community

Traveller rating
    29
    29
    20
    10
    7
See reviews for
24
7
8
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Eau Claire, WI
Level 6 Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 17 July 2012

We checked in and our first room smelled overwhelmingly of cigarette smoke. When I called down to the front desk to inquire about alternate rooms for this reason, I was asked if the beds were made and the room appeared to have been cleaned. It did, but that was an alarming question-do they allow people to check into rooms that haven't been cleaned at times? We were then moved into an alternate room (after being told to wait in that room for the front desk to call back and so we awkwardly stood around in the smelly room for 15-20 minutes awaiting that call.)

When we arrived in our 2nd room for the night, there wasn't a smoke smell. However, the pull out couch bedding had been put back in the drawer hapharzardly and was clearly not cleaned from the last guests who used it. We called down to ask if we could come get fresh bedding and were told they would bring it right up instead. 10 minutes later they called back and told us to check the drawers. We explained we had and wanted clean unused bedding. Another 10 minutes passed and it was given to us, finally allowing our daughter to go to sleep.

When we checked out and were asked, "How was everything?" I explained these issues and simply got a defensive, "That isn't typical for our hotel." I stated we are Marriott Gold members and stay with Marriotts very frequently and it wasn't our typical expectation for a Marriott property either. We stayed at a different property last week that was far better and the only issue there was that the drain was slow in the bathtub and so I just mentioned at that property that this might need to be addressed before the next guest checked in because they may not notice that issue in normal cleaning. (It wasn't a complaint at all, just a mention of courtesy.) The front desk attendent immediately cut $20 off the rate and apologized-I explained this wasn't necessary and he insisted. THAT is good customer service and THIS Marriott property could learn a thing or two from that property.

Overall, the property is looking fairly rundown, too. It is an older property (which is fine normally) but desperately needs new carpet in the hallways and elevator. The ceiling tiles in common areas are dirty and worn. Overall, the whole hotel appeared shabby.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WITravelers33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these West Dundee hotels

Grand Rapids, Michigan
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2012

We had a very nice stay at the Courtyard in West Dundee last weekend. The room was spacious, clean, and the wifi worked right away! The kids also enjoyed the pool!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HWILLIAMS2701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta
Level 5 Contributor
66 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 June 2012

We stayed here for three nights while in town for a conference. Our room was clean and in good shape, as was the rest of the hotel. Its location was central to the places we needed to go and is about 45 minutes from O'Hare. We'd stay here again.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottpeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Level 4 Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 April 2012

I recently stayed here for a few nights on a business trip. The hotel is conveniently located right off the I-90. The gentleman at check in was great. Check in was quick and easy. The hotel room was a good size, however it was in need of some TLC. It looks like its been 10 years since a remodel was done, it is not fresh and new like other Courtyards.

The room and hotel was clean. The bed wasn't the greatest, but was average. They had a nice selection of pillows. The breakfast in the mornings was awesome.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank perryfamilyAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janesville, Wisconsin
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 April 2012

This place was a great surprise. The place was spotless. We saw them moving furniture to clean floors. They "flushed" the pool while we were there, and told my children the water might be a little bit cool until it heated up again. They do it regularly to clean the pool. Awesome!
We had a few room issues, and they had them taken care of within 30 minutes. They were super friendly and even enjoyed April Fool's Day jokes with my boys. We will return for sure!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SSStruessel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 5 Contributor
87 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 October 2011

I recently stayed here because there were many hotels booked up in the area where I was working, and this was the best hotel available. I am very glad we found this property. While commuting back and forth to the client location on the toll road (I-90) was not fun, this hotel was comfortable, roomy, and clean.

I was surprised to see that my room was a large suite, with plenty of space to spread out and work. The bed was comfortable, the two large flat-screen TVs were great, and the counter space was more than I usually get in fancier hotels.

My only complaint would be that the breakfast buffet didn't seem to offer the made-to-order omelets that other Courtyards do. If this is available, perhaps a menu or listing of omelets would have been helpful.

Otherwise, if you're in the area, be sure to consider this hotel.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PittTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near West Dundee
0.2 mi away
Holiday Inn Hotel and Suites Chicago Northwest
0.1 mi away
TownePlace Suites Chicago Elgin/West Dundee
0.4 mi away
Hampton Inn Chicago/Elgin
Show Prices
Show Prices
Show Prices
2.4 mi away
Country Inn & Suites By Carlson, Elgin
0.3 mi away
Quality Inn
Quality Inn
#5 of 8 in Elgin
104 reviews
2.8 mi away
Comfort Suites Elgin
Show Prices
Show Prices
Show Prices

Been to Courtyard Chicago Elgin/West Dundee? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Chicago Elgin/West Dundee

Property: Courtyard Chicago Elgin/West Dundee
Address: 2175 Marriott Dr, West Dundee, IL 60118-9182 (Formerly Courtyard by Marriott Chicago West Dundee)
Region: United States > Illinois > West Dundee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in West Dundee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Chicago Elgin/West Dundee 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Courtyard Chicago Elgin/West Dundee reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Chicago West Dundee Hotel West Dundee
Courtyard West Dundee
West Dundee Courtyard

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing