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“Clean room but needs more customer attention”

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Americas Best Value Inn
Ranked #1 of 2 Hotels in West Frankfort
Mount Washington, Kentucky
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Clean room but needs more customer attention”
2 of 5 bubbles Reviewed 24 November 2005

We stayed at the Americas Best Value Inn in West Frankfort, IL on Nov. 19, 2005. The non-smoking room with a king size bed was very clean but there were not enough electrical outlets available to supply the room. The microwave and the little refrigerator was not pluged in and you had to disconnect a lamp to plug in these two appliances. The light cover was missing in the bathroom and the lighting was not very bright. The cost was $49.98 for one Saturday night. The hotel is very close to restaurants and shopping just off Interstate 57. Upon checkin we were greated by what seemed was a person still in high school. Not very friendly but did give us a demonstration on how the shower worked. Even though we were in a non-smoking room, we could smell the smoke for the smoking room next door. The Sunday morning of our departure a continental breakfast was advertised lasting until 9:30 AM. At 8:30 AM we went to see about breakfast and there was nothing left. No coffee, juice or breakfast items. I inquired with the front desk about this and nothing was done. The front desk person made no effort to resupply or even make coffee.
The question is would we stay there again? Due to the room being very clean we would stay again.They do need to improve on the breakfast and take more interest in the customer.

9 Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Americas Best Value Inn

Property: Americas Best Value Inn
Address: 1001 Factory Outlet Boulevard - I-57 at Exit 65, West Frankfort, IL 62896 (Formerly American Classic Inn)
Phone Number:
Region: United States > Illinois > West Frankfort
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in West Frankfort
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn 2*
Number of rooms: 40
Official Description (provided by the hotel):
Welcome to the Americas Best Value Inn of West Frankfort, Illinois located just off I-57 at Exit 65. We offer you a clean and friendly environment for your stay in West Frankfort. The inn is located right on Factory Outlet Blvd. We are close to many attractions, shopping destinations, and restaurants. Complimentary wireless hi-speed Internet access is available for all our guests. We offer large suites and rooms with one or two beds. All of our rooms are furnished with a microwave, mini-fridge, color cable TV, hairdryer, iron, ironing board, and complimentary continental breakfast. There are rooms furnished for handicap access also available. Some rooms have exterior access. We look forward to seeing you soon. ... more   less 
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Also Known As:
Americas Best Value Hotel West Frankfort

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