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“so so hotel stay but comfortable room and bed”

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Best Western Plus Oakbrook Inn
Ranked #1 of 3 Hotels in Westmont
Certificate of Excellence
Northfield, Minnesota
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“so so hotel stay but comfortable room and bed”
Reviewed 12 May 2014

the extras are not great but the basic room and bed are great would have liked better breakfast, snack and internet experience I guess the price was okay for the "affluent" area The front desk staff were friendly and checkin and checkout were fast

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 13 May 2014
Thank you for taking your time giving us a review. Our sincere apologies for not exceed your expectation during your stay, as it is our goal to ensure you and all of our guests have enjoyable stay with us of all time. Once again we would like to thank you for letting us known of suggestions and we are implementing them as we speak. Please do consider giving us another chance next time when you're in town and it is our sincere wish to make you happy.

Thank you for choosing our Best Western Plus Oakbrook Inn
Stay with People who cares~

Flora
Front desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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496 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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  • French first
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English first
Blanco, TX, United States
Level Contributor
6 reviews
6 hotel reviews
Reviewed 9 May 2014

This was our 2nd time to stay here. We were here in 2011 for 5 days and we came back. We will stay here anytime we come to Chicago. It is easy to drive into the city from this hotel. They now have fresh made omelets for breakfast and warm cookies in the evening. The beds are so comfortable, I would sleep in if I could.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 12 May 2014
Thank you very much for such a nice review here on Trip Advisor! I really appreciate you taking the time to leave such a nice review. Anytime you are in the Chicago area, we will be waiting for you! So, don't ever hesitate to give us a call. We would love to have you back! Thank you again!

Kelly Poulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott Valley, Arizona
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 May 2014

We were pleasantly surprised at the new look to the hotel lobby. It has been remodeled and they are in the process placing the finishing touches within the lobby area and breakfast area. The most awesome feature of this was the new elevator! This is a great addition and will be appreciated by all guests having to use it. However, for our stay it was not in operating order as they needed to obtain the final inspection with a working phone in the elevator :( This was a bummer as we had a lot of luggage, but managed. This is not the fault of the hotel, just the process they have to go through. The hallways and the rooms have new carpet and the owner mentioned new beds and soon new window treatments. The beds are definitely better and we slept well with the room facing the parking lot (ask for a room facing the parking lot or you will be facing a major road with road noise). The breakfast was great, good variety with eggs to order, sausage, muffins, bagels, cereal, French toast, biscuits & gravy, yogurt, bananas, apples, juice, coffee. This is better than most hotels we have stayed at. I would definitely recommend this hotel with its friendly staff, great breakfast and newer look.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank akginaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 12 May 2014
Thank you for your review here on Trip Advisor! We appreciate your kind words and understanding the process we must go through. It has been a little rough, but we're getting there. When we finish everything, it will all be worth it! Anytime you are in the Chicago area, please don't hesitate to give us a call to make your reservations. You are always welcome here. Thank you!

Kelly Poulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabeth, Illinois
1 review
Reviewed 3 May 2014

We retired several years ago and moved from Melrose Park, IL. to a small town near Galena, IL. We go back for doctor visits and shopping and to visit family. This is the ONLY hotel that does NOT send my allergies into high gear! I am extremely sensitive to dust and dust mites. Every other hotel would cause me to awaken with an instant sinus infection. The air in every room in this hotel is clean, there is no dusty or musty smell.and I have never had a problem with my sinuses after staying here. I don't know how they did it during all of the construction, but it never bothered me. I actually look forward to staying there.

Everyone of the staff members, from the front desk to the "behind-the scenes" people is both friendly and courteous and always very helpful.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 5 May 2014
Thank you very much for your review here on Trip Advisor! We really appreciate you taking the time to share your thoughts on our hotel. Anytime you are in the Chicago area, please don't hesitate to give us a call to make your reservations. This is your home away from home and we look forward to having you again. Thank you!

Kelly Poulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orillia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2014

I booked our bus group from Ontario Canada in this hotel based on several favourable reviews on the internet.
When I contacted the hotel I was extremely pleased with the polite & courteous service I received.
Every one in our group liked the rooms which were clean and tidy. The elevator was out of service waiting an inspection but other than that we were quite satisfied.
It's located in close proximity to several restaurants and we felt quite safe walking in the evening after supper.
We would definitely stay here again.

Room Tip: I always like to have a ground floor room but the second & third floor rooms were fine too
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 9 May 2014
Thank you so much for giving us a review on TripAdvisor! We take in great pleasure ensuring your pleasant stays and the best comfort to your group!
Regretably elevator weren't available upon your arrival due to inspection delay, but we hope to make your next stay even better.
Please give us a call next time to make the reservation, and we love to to see you again soon!

Thank you again for choosing our Best Western Plus Oakbrook Inn
~stay with people who care ♥

Best Western Plus Oakbrook Inn Staff Team ♥
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nixa, Missouri
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

I attempted to make a reservation on Tripadvisor.com that appeared to not go through on my cell phone. I contacted the hotel to make it instead. When I arrived, the lady asked me why I double booked. I explained what happened and she rudely told me it was my mistake, and they wouldn't refund.

I was not aware this had happened, and she told me she couldn't refund the money, I needed to contact TripAdvisor. I did and they attempted to have the hotel refund their booking and the hotel refused. Had it not been for TripAdvisor refunding me anyway, I would have been out the money for the second booking which was not my mistake.

The hotel was no help, but anxious to keep the money they didn't earn. It was nice on the inside, but I will never stay there again, nor refer them due to their unethical behavior regarding a mistake that wasn't mine. Watch your money!!!

Also, I had a room on the highway side in which the road noise kept me up all night. Not recommended for good sleeping conditions.

Room Tip: Do not sleep on the highway side. The noise from the road kept me up all night!
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eurokatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 24 April 2014
Thank you for placing a review on TripAdvisor, we value our guests opinions and suggestions to improve even greater experience for future guests.

For future reference, we usually advise guests to book through hotel directly for more flexibility in date changes or cancellation.

After we reviewed your reservations, one was made through expedia non-refundable reservation and the other was made through bestwestern.com. We only charged the one made through Best Western, and you may look into your statement for proof.
All third party websites provide virtual card payments to the hotel, hence we only able to charge to their virtual card and we did not charge to your credit card at all.
We greatly apologize for the confusion and we hope this answers to your question regarding to double reservation charges.
We want to ensure our guests enjoyable stay, please give us a call next time when you're in town or if you need further assistance and let us know how we can make you happy!

Thank you for choosing our Best Western Plus Oakbrook Inn
~stay with people who care ♥

Best Western Plus Oakbrook Inn Staff Team ♥
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Cucamonga, California
Level Contributor
350 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 20 April 2014

We selected this hotel on a recent cross country trip because of it's proximity to Pappadeaux, the seafood restaurant. I called ahead to ask some questions and Lucy was quick to tell me the rooms were newly renovated. We decided to check it out and were not disappointed. The lobby renovation was near completion. I asked to see a room before registering and she proudly showed one to us. We quickly agreed to stay and registered.

The staff was all very helpful and the bed was comfortable. My only suggestion for improvement would be the towels are of a very low quality and do not match the quality other furnishings in the room.

We had to depart before breakfast the next morning, but the young lady on duty graciously unlocked the yogurt fridge and also made coffee and pastries available to us! And to our surprise, she asked if we would like omelettes. Because of our time scheduled we declined but we definitely felt as though this staff valued us as a guest.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SrGrammyLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 21 April 2014
Thank you for giving us a review on TripAdvisor! By sharing your experience upon the review, you are helping us to improve even better experience for our future guests. It is our pleasure to provide the best service as we can to our guests and beyond. We are very pleased to hear you loved our newly renovated hotel, and it is our sincere wish you will come back to see us again soon to see the new improvement you suggested to us.
Please give us a call next time to make reservation! We would love to have you again.

Thank you for choosing our Best Western Plus Oakbrook Inn
~stay with people who care ♥

Best Western Plus Oakbrook Inn Staff Team ♥
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Oakbrook Inn

Property: Best Western Plus Oakbrook Inn
Address: 669 Pasquinelli Drive, Westmont, IL 60559-1251 (Formerly BEST WESTERN PLUS Oakbrook Inn)
Phone Number:
Region: United States > Illinois > DuPage County > Westmont
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westmont
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Oakbrook Inn 2.5*
Number of rooms: 45
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Priceline, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Best Western Plus Oakbrook Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Westmont
Westmont Best Western

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