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Best Western Plus Oakbrook Inn
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Reviews (545)
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All reviewsomeletchicago areafront deskbreakfast roomnice breakfastrooms are cleancomfortable bedthe staff was friendly and helpfulcookiesgreat place to stayeasy accessdefinitely stay here againthe room was nicebusiness tripvery nice hotellucyhighway
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281 - 286 of 545 reviews
Reviewed 21 May 2014

The hotel staff was very friendly and helpful. The breakfast far surpasses that of similar hotels. The property and rooms were extremely clean and very comfortable. For our purposes, the location was great. Close to downtown Chicago but at a third of the price compared to staying in the downtown area.

  • Stayed: May 2014, travelled with friends
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Thank Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this reviewResponded 27 May 2014

Thank you for giving us a review on TripAdvisor! We are very pleased to know you have enjoyed your stay with us as we try our best to ensure our guests happiness, and the relaxation feel of home away from home! Please do give us a call next time when you're in the area, we would love to see you again!

Thank you for choosing our Best Western Plus Oakbrook Inn
Stay with people who cares~♥

Flora
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

My hotel room includes two queen beds, a desk and ergonomic desk chair, a fridge and microwave, large, flat-screen tv and DVD player, an alarm clock, iron and ironing board, and two telephones. The beds are comfortable, with clean linens and four plush pillows per bed. There are plenty of lamps, space for hanging clothes, and a large full-length mirror. The bathroom is moderately sized and stocked with plenty of clean, absorbent towels. Soap, shampoo, conditioner and lotion are provided in large, wall-mounted dispensers.

The heating and AC unit runs quietly. There is some noise from the fridge and from the road. I can hear a television from another room. My room has an adjoining door, something I’m not particularly fond of. Coffee and tea are available 24 hours a day in the breakfast room, and delicious cookies are provided in the evening.

The hotel has free Wi-Fi, and it works well. The only issue is that the password you are given for your stay will only work for two devices. If you have more devices in your family that need internet access, ask for additional passwords at the front desk. The passwords are simple enough that it’s easy to guess another room’s password, which someone had apparently done for my room, since I was only able to connect one device.

The staff members were polite, knowledgeable, and efficient.

Breakfast includes bread for toast, bagels, cereal, waffles, sausage, yogurt, milk, coffee, and tea. There is also an omelet station where omelets are cooked to order.

All in all, this hotel exceeded my expectations for a Best Western. I would stay here again.

  • Stayed: May 2014, travelled with family
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Thank SouthpawKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this reviewResponded 20 May 2014

Thank you for giving us a review on TripAdvisor! We are very glad you have enjoyed your stay with us as we try our best to ensure our guests happiness, and the relaxation feel of home away from home! Please do give us a call next time when you're in the area, we would love to see you again!

Thank you for choosing our Best Western Plus Oakbrook Inn
Stay with people who cares~♥

Flora
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

the extras are not great but the basic room and bed are great would have liked better breakfast, snack and internet experience I guess the price was okay for the "affluent" area The front desk staff were friendly and checkin and checkout were fast

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this reviewResponded 13 May 2014

Thank you for taking your time giving us a review. Our sincere apologies for not exceed your expectation during your stay, as it is our goal to ensure you and all of our guests have enjoyable stay with us of all time. Once again we would like to thank you for letting us known of suggestions and we are implementing them as we speak. Please do consider giving us another chance next time when you're in town and it is our sincere wish to make you happy.

Thank you for choosing our Best Western Plus Oakbrook Inn
Stay with People who cares~

Flora
Front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

This was our 2nd time to stay here. We were here in 2011 for 5 days and we came back. We will stay here anytime we come to Chicago. It is easy to drive into the city from this hotel. They now have fresh made omelets for breakfast and warm cookies in the evening. The beds are so comfortable, I would sleep in if I could.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this reviewResponded 12 May 2014

Thank you very much for such a nice review here on Trip Advisor! I really appreciate you taking the time to leave such a nice review. Anytime you are in the Chicago area, we will be waiting for you! So, don't ever hesitate to give us a call. We would love to have you back! Thank you again!

Kelly Poulos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

We were pleasantly surprised at the new look to the hotel lobby. It has been remodeled and they are in the process placing the finishing touches within the lobby area and breakfast area. The most awesome feature of this was the new elevator! This is a great addition and will be appreciated by all guests having to use it. However, for our stay it was not in operating order as they needed to obtain the final inspection with a working phone in the elevator :( This was a bummer as we had a lot of luggage, but managed. This is not the fault of the hotel, just the process they have to go through. The hallways and the rooms have new carpet and the owner mentioned new beds and soon new window treatments. The beds are definitely better and we slept well with the room facing the parking lot (ask for a room facing the parking lot or you will be facing a major road with road noise). The breakfast was great, good variety with eggs to order, sausage, muffins, bagels, cereal, French toast, biscuits & gravy, yogurt, bananas, apples, juice, coffee. This is better than most hotels we have stayed at. I would definitely recommend this hotel with its friendly staff, great breakfast and newer look.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank akginaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this reviewResponded 12 May 2014

Thank you for your review here on Trip Advisor! We appreciate your kind words and understanding the process we must go through. It has been a little rough, but we're getting there. When we finish everything, it will all be worth it! Anytime you are in the Chicago area, please don't hesitate to give us a call to make your reservations. You are always welcome here. Thank you!

Kelly Poulos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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