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“Nearly a 4-star stay...just missed”

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Best Western Plus Oakbrook Inn
Ranked #1 of 3 Hotels in Westmont
Certificate of Excellence
Mount Pleasant, Michigan
Level 6 Contributor
169 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Nearly a 4-star stay...just missed”
Reviewed 5 August 2014

We had 3 rooms at this hotel for a family/business trip. Here are the good and not so good of what we experienced.

Good
-very good breakfast, including an omelette bar with very friendly service...nice way to start the day
-location was good...easy to catch the train into the city (about 5 mins away from Clarendon Hills or Hinsdale stations), safe, etc.
-friendly service at the desk, breakfast and housekeeping
-rooms were clean
-fresh baked cookies and milk every night

Not as good
-one of our rooms had an air conditioner that stopped working during the night
-one of our rooms had a heater that smelled like burnt hair when it was turned on (thank goodness we didn't need the heater) and set off the smoke alarm in our room
-the audio on the dvd player took some messing around to get to work (audio cables in back of tv were very touchy)
-checkout time on guestroom doors was noon, actual checkout was 11am (although the staff was very understanding about the disparity)

All in all, the price was very fair for the location and service. The physical plant of the building needs some work.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank garci1r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 6 August 2014
Thank you so much for giving us a review on TripAdvisor! We glad you have enjoyed our breakfast and services! It is our apologies that you had an issue with our DVD player and Air conditioning. We greatly appreciate you let us know so we can improve, your comments and suggestions will help us improve even better experience for future guests.

Please give us a call when you're in town, we would love to have you stay with us again with our new improvements.

Thank you so much again for choosing our Best Western
Stay with people who care~♥

-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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515 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Bonner Springs
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014 via mobile

We found this hotel after arriving at a hotel that was unacceptable. It was so nice to arrive at a clean and friendly hotel. It put our vacation back on track. The staff are very welcoming, the rooms are very clean and recently remodeled. Has comfortable beds, fridge, tv, microwave, coffee, clean carpets. They also have a nice breakfast spread as well as a very friendly staff member who cooks omelets if you choose. The rooms were restocked each day and were good as new. Location works well for driving into Chicago too, if you are looking to stay just outside the city to save money on your room. Would definitely return to this hotel, and recommend to anyone going to this area.

Stayed July 2014
Helpful?
Thank Andersonmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 6 August 2014
Thank you so much for giving us a review on TripAdvisor! We take in great pleasure in serving our guests and ensuring the best comfort. Your satisfaction is important to us! Please let us know when you're back in town, we would love to secure your reservation and ensure you have another great experience with us!

Thank you so much again for choosing our Best Western
Stay with People who care~♥

-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We were looking for a good location to be able to do some shopping in the Chicago area, but also for a get away weekend to celebrate my birthday, without paying a fortune. BWP Oakbrook Inn served our purposes well. We did not get tied up in downtown traffic Friday evening. There are a number of good restaurants in the area. We walked to Pappadeux for a great supper. Our room was comfortable with good space. After a good night of sleep we debated going somewhere for breakfast but found that the hotel breakfast was very good with waffles and made to order omelettes. In leaving the access to highways is good as well. So overall it was a very good stay. I would agree that the basement rooms seem to be an afterthought but we did not stay in one.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 6 August 2014
Thank you so much for giving us a review on TripAdvisor! We value your business with us and we are glad to hear you have enjoyed your stay with us. Feel free to let us know if you have any suggestions for improvement, we would greatly appreciate it. Please give us a call next time when you're in town, we would love to have you stay with us!

Thank you so much again for choosing our Best Western
Stay with People who care~♥

-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014 via mobile

Its a very nice place to stay,close to downtown and freeways. Staff is very friendly. They just did some renovation, looks very Gud. Breakfast was great. Internet in room is very Gud.Will go there again and again

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mumtaz280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 5 August 2014
Thank you so much for taking your valuable time giving us a review on TripAdvisor! It is our honor you have enjoyed your stay and liked our service. We hope to see you again next time!
Please feel free to let us know when you're in Chicago, we would love to secure your reservation and have you stay with us again.

Thank you so much for choosing our Best Western
Stay with people who care~

-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois, United States
1 review
Reviewed 29 July 2014

Be aware that this hotel has a few rooms in the basement that seem like afterthoughts. The construction of the room is mediocre: missing baseboard trim, mismatched wall texture, very sticky bathroom door, old shower fixtures. There were also dried suds in the shower, indicating that it was not cleaned the best. I'm not sure what was above our room, but it produced a repeated dull thump through our ceiling. It was not enough to interrupt sleep, but enough that you notice it when you are awake. The furnishings are the same as any other room. A room on the upper floors may be fine, but I would not recommend a basement room.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 31 July 2014
Thank you for giving us a review on TripAdvisor! We are very sorry you didn't enjoy your stay with us. The wall texture is how it was designed, and we will be taking your suggestions and improve for better. It is an honor that you letting us know of this so we can improve our hotel to become even better. Please let us know when you're back in town, we would like to have another chance to provide you superior service.

Thank you so much again for choosing our Best Western
Stay at where people who care~♥

Best Western Plus Oakbrook Inn team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level 5 Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 July 2014

This hotel is a very good value for the price. On the plus side, the public areas and our room were very clean. The staff was friendly throughout our stay of five nights. And the internet speed was excellent. I could stream video with no problem. If TV is important to you, there is a large screen. There are also a refrigerator, microwave, and coffee pot in addition to the fairly standard iron, ironing board, and hair dryer. There were more hangers than some hotels provide and lots of drawer space. The breakfast is plentiful, food is refreshed throughout the serving time, and it is served for a full three hours. There is also a staff member who makes eggs to order, which is a nice touch.The seating space was adequate. Coffee and yogurt are available throughout the day. The "negatives" aren't terrible, but they are something to consider. The hotel has been renovated but has a slightly unfinished appearance. For example, the sprinkler head in our room protruded through an unfinished cut in the ceiling, and the water spout in the tub did not lie flush against the wall. The towels are fairly thin and not soft. The curtains let in light around the bottom and down the center, and the door to the lets in light around all sides. I like it really dark when I sleep, and the room was never fully dark. I like that the hotel saves resources by providing dispensers for shampoo, soap, etc., but I would have still like a bar of soap. As noted, the breakfast is plentiful, but the food is average (major brand yogurt, "orange juice" that tastes like Tang, dry cereal, selection of store breads, packets of instant oatmeal, make-your-own Belgian waffles (a bit tough), biscuits, link sausages, and gravy.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank ESPK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 31 July 2014
Thank you for giving us a review on TripAdvisor! We value your business and suggestions as we continue to improve our hotel. If you can let us know what you prefer to see for breakfast, we would love to implement even more for you! Please do let us know when you're back in the area, we would love to have you again!

Thank you again for choosing our Best Western
Stay with people who care~♥

-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 6 Contributor
114 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 July 2014

We come back to this BW Plus every year and were pleasantly surprised when the lobby had been updated. It looks great, no more manual doors, they installed a new elevator and moved the front desk. New tiles were installed on the floor. It has a clean look now. I like this hotel and sleep very well there. It has great access to Route 83 and is in close proximity to Oak Brook.
The flowers outside were SO BEAUTIFUL! They were very generous in providing us with bottled water. A person is on duty to make eggs the way you like them. The staff is very friendly. No laundry facilities are available, but there is a laundromat close to the train station near a 7-11.

Room Tip: Ask for even number rooms to avoid expressway noise.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank nooxfordforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review, 31 July 2014
Thank you so much for giving us a review on TripAdvisor! We greatly appreciate you have chosen to stay at our property and letting us know about your enjoyable stay. If there is anything we can do to ensure even better of service please let us know. Making guests feel the best comfort like home is our goal. Please give us a call next time when you're in town, we would love to secure your reservation and provide you with the best accommodation with your next stay again!

Thank you so much again for choosing our Best Western
Stay with people who care~♥

-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Oakbrook Inn

Property: Best Western Plus Oakbrook Inn
Address: 669 Pasquinelli Drive, Westmont, IL 60559-1251 (Formerly BEST WESTERN PLUS Oakbrook Inn)
Phone Number:
Region: United States > Illinois > DuPage County > Westmont
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westmont
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Oakbrook Inn 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Westmont
Westmont Best Western

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