My client booked this hotel for a meeting. I saw the bad reviews and was worried but I had no idea how bad it was.
First when I called the hotel someone at the hotel told me they were a Holiday Inn. When I arrived I did not see any Holiday Inn signs and the lobby looked OK. I was given a room on the first floor and when I walked down the hall it had a terrible order. The hallway was filthy, there were bins of garbage against the vending machines and empty beer bottles in the hall. The bins of garbage were not trash cans but garbage containers that were in a bin like a laundry cart (see photos). The meeting room was filthy and had a very bad smell, The table cloths were soiled and the chair seats were soiled.
My sleeping room had a bad smell and the toilet was running. The room furniture was soiled.
Since I was tired I decided to leave the hotel for a while and put up with all the bad things which I would chalk up to a bad day and stay. I reported this to the front desk but they said there was nothing they could do then chatted among each other (not in English).
I came back to the hotel and noticed small black things in the bathroom floor - then I noticed they were moving!!!! I am not sure but I think they were baby roaches.. I am moving my luggage to the car.
DO NOT STAY HERE!!!!!!!!!!!!
- Official Description (provided by the hotel):
- High Speed Internet Access and Wireless Access in all guest rooms, lobby, restaurant & lounge. Conveniently located in the western suburbs of Chicago, Holiday Inn Hotel Chicago-Willowbrook/Hinsdale is accessible to all major expressways, Chicago's O'Hare International Airport and Chicago's Midway Airport (complimentary shuttle to and from Midway Airport). Neighboring the corporate communities of: Burr Ridge, Hinsdale, Oakbrook, Lemont and Woodridge, our full service hotel and conference facility provides top-level service and amenities to satisfy our business and leisure guests. All of the 220 guest room accommodations and suites have been newly renovated and have many conveniences and amenities. Willby's restaurant and lounge, outdoor pool, exercise room with a sauna and guest laundry facilites add to a very comfortable stay for our guests while attending a conference or visiting family in the greater Chicago area. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Chicago Willowbrook Hinsdale Hotel Willowbrook
- Holiday Inn Willowbrook
- Willowbrook Holiday Inn