I would love to give this boutique hotel 4 out of 5, but would be remissed if I did not mention the rude and unqualified staff. After booking a CONFIRMED 3-day romantic getaway with the birthday package, I was livid to find that a front desk associate changed the reservation arrival date. Rather than bringing the discrepancy to my attention at check in, the manager called me (while we were enjoying lunch on Navy Pier) on the second day, inquiring as to why I hadn't check out. Needless to say, I was mortified! We left our lunch prematurely and drove 40 minutes back the the champagne lodge. I wish I could tell you that she apologized for the error immediately, but instead became very defensive...especially when I presented her with my email confirmation. The manager eventually apologized and we were comped the day. Let me just say, having managed hotels, and traveled extensively, I would gladly pass on the free hotel night, in exchange for good service! The room, by the way, was exquisite. We selected the Executive King Suite and were delighted to have a steam room and a 186 gallon Jacuzzi! Cheers!
- Official Description (provided by the hotel):
- Located just 17 miles from Chicago, The Champagne Lodge and Luxury Suites is a boutique hotel featuring private spa suites designed for rest and relaxation. Each suite includes an oversized whirlpool tub, steam shower, rain shower, fireplace, flat screen TV, bathrobes and more. Our Executive suites include a desk and free internet, and package plans include dinner, in-room massage, golf, and much more. ... more less
- Reservation Options:
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- Also Known As:
- Champagne Lodge And Luxury Hotel Willowbrook
- Champagne Hotel And Luxury