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“Cleanliness Above and Beyond!”

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Holiday Inn Express Bloomington
Ranked #7 of 24 Hotels in Bloomington
Certificate of Excellence
Brownsburg, Indiana
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Cleanliness Above and Beyond!”
Reviewed 30 June 2014

We recently took our teen-age kids to Holiday Inn Express. We typically stay there every time we come to Bloomington - great location, friendly and helpful service, hot breakfast and evening wine and food, and a nice pool and hot tub. But on this trip, I rode the elevator with a maid and found out something wonderful about this hotel I never knew. I told the maid we really appreciated everything all of the staff did to make this a lovely stay, and in our conversation she mentioned that this hotel is more detail-oriented than anywhere else she had worked as a maid, because at Holiday Inn Express they have to lift up the mattresses and dust between them and the box springs! Wow! As someone with a lot of allergies, this was welcome news! Thanks, service staff!

Room Tip: Ask for an upper floor, just extra-quiet up there.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fun4Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 7 July 2014
Thank you very much for your kind comments, we were very happy to see how pleased you were with the housekeeping procedures at our hotel. We strive to provide clean, comfortable accommodations and service that exceeds our guest's expectations. We hope to see you again very soon.

Marilyn Edwards
Owner/Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
LaPorte
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2014 via mobile

My husband and I came to Bloomington for our anniversary and have always choose Express hotels for accommodations and a higher level of service received. This hotel while offering the type of accommodations we are used to lacked the service by the staff to make it a great stay. The only member of the staff that went out of their way to speak to us was Theresa the Room Attendant. She was pleasant and asked me how things were. We were never greeted or acknowledged by any other staff without being the first to speak to them...poor service, even though they wore little yellow buttons with a 10 and 8's don't count on them. I told my husband they'd be lucky to get an 8 from us. Front Desk staff pushed her way through to coffee station to get a cup of coffee moving guests out of her way. Not impressive! We will not go back to that hotel. We should have stayed in Bedford or Columbus. I realize it is a college town, but WOW...I was not acknowledged as an IHG Rewards member, not greeted warmly, or even thanked for our stay. Disappointed by an IHG Express hotel that I know the standards are higher than received.

Stayed June 2014, travelled as a couple
Helpful?
Thank lilladybug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 30 June 2014
First, let me thank you for your loyalty to the Holiday Inn Express brand, we appreciate that. It was disappointing to read your comments, as we take great pride in providing the kind of service that exceeds our guest's expectations, and this was certainly not the case during your recent stay with us, we sincerely apologize for that. We hope that you will consider staying with us again in the future, and give us the opportunity to "wow" you and your family.

Marilyn Edwards
Owner/ Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2014

We stayed here for four nights and everything was very nice. One of the kitchen staff, Pat Stinson, was very helpful, kind and attentive. She helped us find a lost wrist band. The hotel was also very close to lots of restaurants and several strip malls for shopping. I would recommend this hotel to anyone.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 30 June 2014
Thank you very much for taking the time to post your comments after your recent stay with us. We were pleased to see that our location suited your needs, and that you enjoyed your accommodations and the service we provided during your stay. We hope to be your hotel of choice in the area.

Marilyn Edwards
Owner/Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fulton, Kentucky
Level Contributor
132 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 June 2014

We stayed for one night. We will be back again! Our niece lives close by, and it was a great place to stay! Kelley, at the front desk, was very accommodating. We had some special requests, and she made them happen! Everything was clean, very comfortable beds, good breakfast. Grounds were well kept. Several restaurants close by, and easy access on and off interstate. Do not miss staying here!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 30 June 2014
Thank you very much for your kind comments, and your particular mention of the service that you received from Kelley. We were pleased to see how much you enjoyed your accommodations, the breakfast and the customer service that we pride ourselves on. We look forward to seeing you again soon.

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014 via mobile

Great rooms, friendly staff, wonderful breakfast. Manager's reception means a free dinner several nights a week. Pat, one of the breakfast attendants, really made my day each morning. I appreciate the smiling face. Thanks for a great stay!!!

Stayed June 2014, travelled on business
Helpful?
Thank Trumpetdkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 24 June 2014
We were very pleased to see how much you enjoyed the accommodations as well as the complimentary Manager's Reception weekday evenings. We strive to provide our guest's with the "little extras" that set us apart from the rest, we thank you for sharing your recent experience with others, and look forward to your next visit.

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 June 2014

I could write for a week on this hotel. It is centrally located, it is clean, it is friendly, it is comfortable, it is really really unique. An "Excellent" rating by me is extremely rare but this place surely deserves it. When we checked in Courtney whisked us through the process, identified us as Points Club members and gave us a gift (WOW!), and assigned us a beautiful room. The room was spacious, well decorated, CLEAN, and very comfortable. The bathroom was a very good size and beautifully decorated with citrus soaps and shampoos (WOW!).
We spent some time in the spacious swimming pool area and got to talk to the maintenance man (Terry) who always seemed to be on the job. He noticed a problem with the hot tub and immediately corrected it (WOW!). The pool water was a very comfortable temperature and CLEAN. We really enjoyed ourselves here.
The following morning I had some questions about the local area and Rachel was at the front desk and providing all the necessary information I needed - with a smile (WOWj!)
Breakfast was tremendous with REAL dishes and cups (WOW!).
We almost didn't want to check out.
I will definitely be back the next time I'm in Bloomington.
This hotel is also situated just across the street from several good restaurants and the hotel provides a discount coupon to one of them.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBStacker67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 24 June 2014
Wow- thank YOU very much for all the compliments regarding our hotel and the service that you received during you recent stay with us. We sincerely appreciate our guest feedback, and thank you very much for sharing your experience with others. We are honored to be your hotel of choice in the Bloomington area.

Marilyn Edwards
Owner/Revenue manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evansville, Indiana
Level Contributor
1 review
Reviewed 13 June 2014

Wonderful surprise with the managers Reseption, the food was outstanding and Sue the hostes was Great. Linda at the main desk was exceptionally cheerful and helpful. Staff at the property was extreamly Freindly and helpful. Far exceeded our expectation of Holiday Inn Express. Geat Job!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seabee402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Holiday Inn Express Bloomington, responded to this review, 18 June 2014
How very rewarding it was to read your kind comments, as we strive every day to exceed our guest's expectations. We thank you very much for sharing your experience at our hotel with others, and hope to be your hotel of choice in the area.

Marilyn Edwards
Owner/Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Bloomington

Property: Holiday Inn Express Bloomington
Address: 117 S Franklin Rd, Bloomington, IN 47404-5296
Phone Number:
Region: United States > Indiana > Bloomington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bloomington
#3 Romantic Hotel in Bloomington
#8 Family Hotel in Bloomington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Bloomington 3*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Bloomington.The Holiday Inn Express & Suites is located just minutes from Indiana University and downtown Bloomington, Indiana. Travelers visiting the Bloomington Antique Mall, Convention Center, Lake Monroe, Brown County, Bloomington Sportsplex and Oliver Winery will all find the Holiday Inn Express an ideal location. Nearby businesses include Cook Inc., Otis Elevator, Bloomington Hospital, MPRI and Crane Naval Warfare Center. The award winning Holiday Inn Express Hotel & Suites features 102 rooms, including 32 suites and an exclusive Priorirty Club floor. Each room is equipped with microwave & refrigerator,32 inch flat screen television, coffeemaker, spacious guest bathrooms with granite counter tops, 400 thread count sheets and pillow-top mattresses and much, much more! Featured amenities include Express Start hot breakfast, complimentary Light Dinner (Monday - Thursday), private business center, fitness center, indoor swimming pool and Jacuzzi rooms. The Holiday Inn Express Hotel & Suites is the ideal choice for corporate travelers, families and Hoosier fans visiting Indiana University. Everything you expect, and much more! ... more   less 
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Also Known As:
Holiday Inn Express Bloomington Hotel Bloomington
Holiday Inn Bloomington
Bloomington Holiday Inn Express

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