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“Staff is very good” 3 of 5 bubbles
Review of Hilton Garden Inn Bloomington

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Hilton Garden Inn Bloomington
Ranked #2 of 24 Hotels in Bloomington
Certificate of Excellence
GreenLeadersBronze level
Tokyo, Japan
1 review
“Staff is very good”
3 of 5 bubbles Reviewed 18 August 2014

Staff - very good, polite and helpful Check in/ check out - big line, staff on the phone a lot, room not ready in time Room - Clean and pleasant Food - Room service last order at 10 pm is too early Business Center - Internet is so slow and freezes a lot

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kazuhiro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 19 August 2014
Thank you for your feedback. We strive to be the cleanest and friendliest hotel in Bloomington and work to handle every guest in a timely manner. I apologize for any delays experienced, but please know that we appreciate your thoughts and comments very much as we continually look to improve.

Thanks again,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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524 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Sullivan, Indiana
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 17 August 2014 via mobile

This is a nice Hilton. Very clean and smells fresh. The room was spotless and roomy. Nice furnishings. Bathroom was also spotless and spacious. Hot tub is fabulous and location is great! Hurt a stones throw from eateries and shops. I would definitely stay here again.

Stayed August 2014
Helpful?
Thank KateQuind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 19 August 2014
Thank you so much for taking the time to review your stay with us. We are very excited to hear that you enjoyed your stay and we look forward to serving you again on your next trip to Bloomington.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby Township, United States
1 review
5 of 5 bubbles Reviewed 17 August 2014

The Hilton Garden Inn in Bloomington, Indiana is a great place to stay. The location is perfect, right in the heart of downtown and close to IU. The Inn is very clean and well maintained. The staff was very courteous and helpful. I would definitely stay here again.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 19 August 2014
We are ecstatic to hear that you enjoyed your stay! Thank you for taking the time to share your experience and look forward to your next trip downtown!

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Salem, New York
Level Contributor
194 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

I stayed at the hotel this week and the downtown location is great. Parking is available in the garage behind the hotel for $6 a day. The hotel will provide you with a card to allow you to come and go. Don’t pay the garage as the hotel will add the fee to your bill. When you leave, swipe the card to open the gate and leave the card in a little box next to the reader. Parking on the street appears to be highly regulated so the garage is a nice option. As I normally travel to large cities charging $6 for parking does not seem unreasonable but if I had paid a really high room rate I feelings may be different. If you have a large vehicle the garage is a bit "tight".

Lots of things within walking distance. As others have said, the hotel books up during IU events and the rates go up too. You may need to book two nights at peak times to get availability.

Room Tip: Rooms in the back looking at the courtyard and garage should be quieter.
See more room tips
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank grump51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 19 August 2014
Thank you for your review. I appreciate your feedback in regards to our parking situation. The street parking is indeed heavily regulated, and the garage allows you access to come and go as much as you like for one discounted charge. We are very happy that you enjoyed your stay, and thank you for sharing your thoughts with other travelers.

Thank you,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FORT WAYNE, United States
1 review
3 of 5 bubbles Reviewed 13 August 2014

I didn't get the room I booked far in advance. Booked a room with queen beds and received a room with a king bed and a roll a way that looked like it had been slept in. An adjustment was made after I crabbed but it should have been more. Also, parking should be included in the price. After all, Bloomington isn't Chicago. They do it cause they can get away with it.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joseph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 19 August 2014
Thank you for your feedback. I am very sorry that we were unable to give you the room you requested. We do work very hard to try and meet all guests requests and preferences and I do sincerely apologize for failing to do so for your stay. We have reviewed our procedures to insure that situations like this limit this error from happening in the future. We do hope you'll give us another opportunity to show our true level of service.

Again or sincerest apologies for the inconvenience experienced.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

We just stayed there this past weekend. First impressions: We loved the style.. it's beautifully decorated, very modern and clean. The keurig is a nice touch in the rooms. Walking to IU and the restaurants & shops around the square is a fabulous bonus. There is a small pool and hot tub (although this is only open til 10pm.. kind of early, esp in a college town. We were sort of disappointed to not be able to use it after a long day at a wedding).

We would stay here again. Few things that I didn't love:

For being such a nice hotel, it didn't even have a small breakfast included (there was coffee in the lobby).

There aren't any coke machines and to get a drink you can pick one up in the lobby fridge/store and charge it to the room. I found out later it was $5 for a 20oz bottle of soda and $5 for a snickers ice cream bar. Ridiculous.

The $6/day parking should be waived as a hotel guest as well. At any hotel in town you would park for free in their lot. This is not downtown Indy or Chicago.

Overall it's a lovely hotel, the front desk staff was pleasant every single time we spoke with them and it was very quiet. We would stay there again.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank valpal319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 19 August 2014
Thank you for your feedback. I am happy to hear that you enjoyed the hotel. Our breakfast is not complimentary but is an all you can eat full hot buffet including made to order items such as omelets, poached eggs, french toast, etc. I also agree that we are not in downtown Indianapolis, or Chicago, however we do not own our parking garage, the city has allowed us to use it and to offer our guests a discount by getting a key card at the desk.

We look forward to your next visit to the downtown area, and again thank you for your feedback.

Sincerely,


Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
7 reviews
6 hotel reviews
4 of 5 bubbles Reviewed 1 August 2014

Nice hotel, well located to the city center. Walking distance to all the restaurants and University campus. Hotel has a Restaurant and bar on the premises. Parking is $6 a night and in a remote garage. Space is very tight if you have a large SUV!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank honest_reviews032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Hilton Garden Inn Bloomington, responded to this review, 3 August 2014
Thank you very much for your review. I am glad to hear you enjoyed your stay. We strive to provide excellent service in all areas of the hotel, whether its enjoying a meal in Coaches restaurant or while relaxing in our guestrooms. We look forward to seeing you again soon.

Thanks again,

Kirby Brown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bloomington

Property: Hilton Garden Inn Bloomington
Address: 245 N. College Ave, Bloomington, IN 47404
Phone Number:
Region: United States > Indiana > Bloomington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bloomington
#3 Family Hotel in Bloomington
#5 Romantic Hotel in Bloomington
#6 Business Hotel in Bloomington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Bloomington 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Bloomington is located in the heart of downtown, within walking distance to a variety of boutiques and shops, and just a short drive to Lake Monroe, Brown County State Park, and Nashville Indiana - a historic artist colony. It is also perfect for parents visiting Indiana University. Guest rooms offer complimentary high-speed Internet Access, large work stations, marble bathrooms, and flat screen TVs. The property also features pool and whirlpool. ... more   less 
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Also Known As:
Hilton Garden Inn Bloomington Hotel Bloomington
Hilton Bloomington
Bloomington Hilton Garden Inn

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