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“Big clean rooms, friendly staff, perfect stay!”

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Homewood Suites by Hilton Bloomington
Ranked #6 of 24 Hotels in Bloomington
Certificate of Excellence
Reviewed 21 July 2013 via mobile

The room we stayed in was beautiful. There was a lot of space and it was very clean. The front desk staff was very friendly and informed us of everything we needed to know. (Where things were in the hotel such as breakfast, the pool, elevators, and how to access wifi.) check out was easy. I will definitely be back!

  • Stayed: July 2013
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Thank Courtney K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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420 - 426 of 499 reviews

A TripAdvisor Member
1
Reviewed 24 June 2013

If you want to eat in and are available during set evening meal hour the service and food are both good. We have back problems and are leery about any away from home beds. We were satisfied with these beds.

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

Be careful when booking a weekend stay that you are sure of the days you will be staying! I was booking four rooms for a group. I had booked over a month in advance. Two weeks prior to our stay we found we were only in need of one night. I expected a possible rate in the one night rate, but instead was told we would not be able to cancel one evening without also canceling the second.

I was informed it was their policy to only book 2 night stays or more for the weekend. No where on my conformation email did it inform me of this, No where on there website does it mention this policy, and when I called to double check our confirmation there was no mention.

I attemped to try to come to an arrangement with the front desk staff member I talked to, but his response to each of my comments, questions or suggestions was coldly "Maam it's our policy." I asked to speak to a manager and was given his voicemail. I politely mentioned our situation and that my group would like to keep our business with them, if there was a way we could fix this situation.

Appearently they would rather lose our business since there was no return call.

Thank you to the Hampton Inn for accommodating our group and at a discounted price.

  • Stayed: April 2013, travelled on business
    • Service
1  Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

All employees were very kind and considerate. Cleanliness throughout the hotel with pride. The beds are VERY comfortable and loved having two TV's in the rooms. I would recommend to anyone for any type of travel. I had some friends come over two different evenings and they were all very impressed with the size, quality and value of the room. We used the hot tub for some relaxation, but didn't make it to the pool. The fitness center is well equipped. The breakfasts offered enough that should please everyone.

  • Stayed: June 2013, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean H, General Manager at Homewood Suites by Hilton Bloomington, responded to this reviewResponded 15 June 2013

Thank you so much for your review and recommendation. We are glad to have you and hope to see you back very soon.

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Reviewed 7 June 2013

Probably best in the area if looking at long stay with home-cooking. [PRO]; Dinner with alchohol is provided Mon-Thu. Fully equipped kitchen. Big refrigerator. Microwave. Coffee maker. Heated swiming pool. Gym. Free Breakfast. Free Internet. Good welcoming Staff. [CON]; Internet requires Login every 24hrs. Only shower, no Bath tub. No kitchen oven. Coin-op Laundry (Wash-$1.5 & Dry-$1.5) with No detergent.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Shingo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean H, General Manager at Homewood Suites by Hilton Bloomington, responded to this reviewResponded 11 June 2013

Thank you for your most recent review of the Homewood Suites here in beautiful Bloomington, IN. I'm glad you enjoyed your stay with us. I did want to bring it to your attention that we do provide bothtubs in some of the bedroom configurations. We also have a full suite shop with all of your vending needs including detergents for the guest laundry facility. Thank you again for your feedback, we look forward to serving you on your next visit.

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A TripAdvisor Member
1
Reviewed 4 June 2013

Great hotel with great amenities. Classy interior with comfortable beds. Services provided were helpful ie internet, business center, pool, suite store. Need to add milk to suite store and make sure Coke products are always stocked. Fabric softner sheets would be great instead of huge bottles of liquid softner.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean H, General Manager at Homewood Suites by Hilton Bloomington, responded to this reviewResponded 6 June 2013

Thank you so much for your review. The feedback that our guests provide does help us to make better decisions that are going to ultimately better serve our guests. Come back to see us again.

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Reviewed 2 June 2013

We booked for a 2 night stay beginning on May 31st, 2013. Upon check-in we were provided keys to a room on the 3rd floor. Upon entering the room and entering the bedroom we noticed a suitcase and toiletries already in the room. We quickly exited the room, realizing it was obviously already occupied. Upon notifying the front desk we were provided with keys to a room on the 4th floor. Upon trying to enter this room, the keys would not work. After going back to the front desk and getting the keys re-programmed (the front desk also notified us that the keys were difficult to use and had to be bent upward for them to work properly) we were able to enter the room...at first glance it looked as though there were nail clippings right on the wood floor and something splattered up on the cabinet. It turned out to be some sort of food on the floor, maybe rice?? We had to go back to the front desk and let them know this room was not sufficiently clean. We were then given keys to a room again on the 4th floor which finally turned out to be acceptable. On the morning of our last day, we got up to use the pool when it was to open. The door was still locked and lights were off, we had to go find the person in charge to get the pool open. After entering the pool and hot tub we realized there were no towels, the shelf was completely empty. We checked the neighboring fitness room, no towels in there either. So when we were ready to exit the pool we had to again find the person in charge and get some towels. Even though the room we ultimately ended up in was acceptable, we have always experienced better service at other Hilton hotels. As well, despite the serious problems and inconvenience with our check-in, the front desk never offered anything for our trouble. During our 2 night stay, we placed a chair in front of the door incase someone else received keys to our room mistakenly from the front desk as we had to someone else's room. Thankfully no one was in that room when we entered, but how terribly scary and embarrassing that would have been for all involved if they were, serious breech of security!
Woods Family

Stayed: May 2013, travelled with family
3  Thank Jamie Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean H, General Manager at Homewood Suites by Hilton Bloomington, responded to this reviewResponded 3 June 2013

We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Hospitably,

Sean Hanlon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Bloomington

Address: 1399 S Liberty Dr, Bloomington, IN 47403-5170
Phone Number:
Region: United States > Indiana > Bloomington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Bloomington
#4 Business Hotel in Bloomington
#6 Romantic Hotel in Bloomington
Price Range: £82 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Bloomington 3*
Number of rooms: 82
Official Description (provided by the hotel):
Enjoy your stay at the Homewood Suites by Hilton Bloomington, just west of SR-37 and 2nd St. /I-45 on Liberty Drive, convenient to Baxter, Otis Elevator, Cook Inc., Rogers Group and Crane Naval Base. Relax or catch up on work in your suite which features a separate living room with a sleeper sofa, work and dining table, TVs in each room and premium cable channels. Prepare dinner in the fully equipped kitchen. For relaxation, plunge into the indoor pool or burn some calories in our fitness center. Satisfy your sweet tooth with a stop in our hotel convenience store. ... more   less 
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Also Known As:
Homewood Suites By Hilton Bloomington Hotel Bloomington
Homewood Suites Bloomington
Homewood Bloomington
Bloomington Homewood Suites

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