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“Hotel Excellence”

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SpringHill Suites Indianapolis Carmel
Ranked #6 of 9 Hotels in Carmel
Certificate of Excellence
La Porte, In
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Excellence”
Reviewed 17 January 2014

Just stayed over night. Attending State High School Wrestling Tournament. Parents and Students stayed at the hotel. No complaints, staff great. Would highly recommend. Good location, right off HWY 31.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavePLaPorte_In
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Louisville, Kentucky
Level 6 Contributor
380 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 15 January 2014

Stayed here for a quick overnight while visiting friends. The hotel held my room for late check in as requested. The staff was very friendly, both when we checked in and out in the AM. We were even asked how the stay was and how it could have been improved. Overall, the only real room for improvement in our stay was the towels - they were very thin and scratchy. Everything else was good, reasonably comfortable beds, typically spacious rooms with a fridge and microwave. We didn't get up in time for breakfast, so can't comment on that. All said though, would stay here again in a heartbeat.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank efm16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northbrook, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 January 2014

I wanted to inform you of our experience during a recent stay at the Springhill Suites on 11855 N. Meridian St. in Carmel, IN.

On Sunday, January 5th, 2014, my family and I were returning from a wedding in Ohio and started to experience some really bad driving conditions on Rt. 465. As the roads worsened due to the falling snow, wind, and severe cold, my wife and I found it necessary to find lodging for us and our five kids at the nearest available facility. My brother-in-law suggested that we find a Springhill Suites to stay. Upon arriving at the lobby my wife was immediately greeted by the staff in a warm and friendly manner. The manager was able to book us with two adjoining rooms at a discounted rate due to the weather. During our stay, a number of staff members provided us with outstanding service. They were friendly, considerate, and went out of their way to make a unnecessary hotel stay a memorable one for us. We were asked repeatedly if we needed anything to make our stay as comfortable as possible. Additionally, the staff went out of their way to engage in conversations with our kids and reassure everyone that they were safe. The manager even drove outside and purchased items to prepare a special meal that evening for the hotel guests due to the fact that driving outside was impossible and dangerous.

The weather the following morning wasn't any better and we found that our unexpected hotel stay would be extended another day. Once again the staff went out of their way to accommodate any of our needs. Not only did we have a great breakfast, but the management also asked for our preference for dinner since it was clear that nobody would be allowed outside again due to the weather. Even though the weather brutally cold, staff went outside and helped guests restart cars and even cleared the snow away from our minivan in the event that I needed to drive to the store. The staff kept reassuring us with the most current weather information, providing coffee or beverages, and even assisted with information and directions on a nearby immediate care clinic for our son to see a doctor. We were asked if our room needed cleaning often and provided with more towels than Bed, Bath & Beyond! Thankfully, there was a washer and dryer on the second floor for us to clean clothes. The kids kept themselves busy playing in the pool, working out, or going down to the lobby to play games. All the while, the Spring Hill staff members were friendly and willing to accommodate any request we had.

This email serves to notice the first class service of the following employees: Kris, Alexis, Desiree, Doug, Denise, Lauren, & Raymundo. All of these individuals went out of their way to provide my family with exceptional service during a time when we least expected to stop anywhere.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel, Indiana
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 January 2014

I had a great time with the family, Customer service excellent. great location & so nice their shuttle service.we have stayed at the SpringHill during the christmas season with a tire group. the hotel was decorated so beautifully. Everything is excellent. But the price is somewhat high. they were very cooperative and helpful in setting up for the meetings. the dinners were absolutely delicious. everyone there was so friendly.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dolly449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa B, General Manager at SpringHill Suites Indianapolis Carmel, responded to this review, 8 August 2014
Thank you so much for your response. We are happy you had a great time
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2013

We stayed at this SpringHill as we traveled across part of the country for the Christmas holiday. I was curious about SpringHill, having never stayed at one before. We were impressed! The front desk staff was unbelievably helpful! As we checked in, she was on the phone explaining a policy to a phone customer; while the customer was somewhat irritated with a particular policy, the staff member never once lost her composure and handled the entire situation with grace. If all SpringHill employees are like her, they are a hotel brand headed for success! She also, without hesitation, helped us find the closest Steak&Shake, as I had been craving a specific milkshake. Instead of just giving us the address, she gave us very clear directions. The room itself was amazing; it was huge compared to other rooms we had stayed in on the same trip. The only downside was the bathroom; it was clear that the hotel had been renovated and the bathrooms pretty much overlooked. While the rest of the hotel was very modern, the bathrooms were clearly old - not enough to be dirty or falling apart, but definitely different from the rest of the room. Overall, if all SpringHill Suites are like this one, I would not hesitate to stay in them over and over.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Pamela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caledonia, MI
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 December 2013 via mobile

We travel to Carmel several times a year to see family. We normally stay at our usual hotel in Indianapolis, (I'm extremely picky and love posh, upscale luxury accommodations), but I just didn't feel like driving from Michigan to Indianapolis and then from Indianapolis to Carmel so I booked a room at the Springhill suites. Upon entering it's decor was modern, staff was professional and it was clean. Our room my have been smaller than what I'm use to, but it had a modern decor, lots of fluffy pillows, bed was comfy, pull out bed was comfy, bathroom was clean, the continental breakfast was great as well as the coffee. Next time we will stay again when it's time to travel to Carmel again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evka5502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onekama, Michigan
Level 5 Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 December 2013 via mobile

Room well laid out and exceptionally clean. Bed was soft and comfortable. Staff friendly for my later night checkin. Staff matched best rate as shown on kayak.com after some prompting. Breakfast selection fairly large for lower end hotel. Could use better eggs and sausage but this was minor concern. Would definitely stay here again.

Stayed December 2013, travelled with friends
Helpful?
Thank onekama_mi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Indianapolis Carmel

Property: SpringHill Suites Indianapolis Carmel
Address: 11855 N Meridian St, Carmel, IN 46032-4630
Region: United States > Indiana > Hamilton County > Carmel
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#3 Family Hotel in Carmel
#6 Business Hotel in Carmel
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Indianapolis Carmel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Discover spacious, newly renovated hotel suites in Carmel, IN, that invite you to relax and enjoy yourself at SpringHill Suites by Marriott Indianapolis Carmel -- just 10 miles north of Downtown. Shop at nearby Clay Terrace Mall, visit the Children's Museum, Connor Prairie, Indianapolis Motor Speedway, Verizon Wireless Music Center or take a short drive to Downtown Indianapolis' Monument Circle and White River State Park. Our Carmel, Indiana, suites are conveniently located near Allegion, TCC, Delta Faucet, Eli Lilly & Company, Cigna, Liberty Mutual and Midwest ISO. Each of our newly renovated hotel suites in Carmel feature free Wi-Fi, living and sleeping areas, a mini-fridge, microwave and pull-out sofa. Wake up to our complimentary new breakfast buffet or begin your day at our fitness center or indoor pool. ... more   less 
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Also Known As:
Springhill Suites Carmel Hotel Carmel
Carmel Springhill Suites
SpringHill Suites Indianapolis Carmel Indiana

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