I just recently stayed at the hotel/inn and chose it because from the website it looked to be a decent establishment. The pictures made it look well kept and a relaxing place. When we got there mid afternoon we found out that they were doing renovations which were not mentioned on the website inside and the pavement being refinished which meant we had to park in the walgreens parking lot. The outside was some what decent. Upon entering the Inn we were greeted with a sign on the guest check in that said for service look behind you and answer the black phone, it rang 20 times before someone said they would be right there. It took us 30 minutes to check in because they had to make sure they put us in a room that they didnt have to switch us in mid stay. Now at any hotel/inn there should always be someone at the front desk in case of emergencies.... When we finally were able to get to our room we walked down a couple halls which had damaged wall tiles and stains and a faint smell to the whole place. They tried to i guess remove the smell with a candle that was always lit and never attended too. several rooms had construction going on and we could clearly see into them and mattresses were piled in the hallway. We got to our room where we found the room to be bigger then most suites but there was no fridge or microwave. For the price and size of room i would have thought it would have come with those. there was a balcony that i was slightly nervous to go on because of what i had just walked through, it looked old and there were spider webs every where, it had clearly not been cleaned in a long time. The bed was the only thing i would say was good. It was comfortable thats it. the sheets where the wrong size so the fit sheet was always coming off, carpet was old, the bathroom vanity was recently redone and it was sub pare. You could see where the old one was and all the pipes were exposed and a recent leak left a stain under the sink. there was not enough light in the room either. one can light by the bathroom and 3 lamps scattered through out. Now as for entering the hotel, you had 4 entrances, 3 side and the main. our first 2 keys would not open any of the side doors, we asked for another and they opened the middle door only. we were the last room at the back and the last door is where we should have entered. We asked about the continental breakfast the next morning and we were told it was next door at the best western.... As for our checkout i had a 8 am flight and we had to leave by 5am so we could get me to the airport. We told them at checkout that we were checking out at 5am. My boyfriend gathers our stuff and puts some stuff in the car. Now he tries to get back in the door and none of them work and the Main entrance is locked and no one on staff is there luckily i was still up stairs and i could let him back in. We get me situated on the plane and he heads back to the hotel to pay and the front desk was very rude to him when he asked why no one was here and we told you we had a 5am flight meaning if you knew we were leaving you could have given us a bill the day before and we would have paid. Needless to say this Hotel/INN was highly disappointing, and this was supposed to be a relaxing vacation away from the stresses of our lives.
- Official Description (provided by the hotel):
- WaterBird Lakeside Inn is the perfect setting for pleasure and relaxation. Refresh yourself as you journey into the natural beauty of our private lake and surrounding woods. Enjoy the scenery while taking a leisurely stroll on the trails around Lake Chubb, or visit the Indian Dunes State Park or the National Lakeshore just two miles north. ... more less
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- Also Known As:
- Waterbird Lakeside Hotel Chesterton