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Candlewood Suites Louisville North
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Reviews (142)
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Reviewed 23 May 2013

We stayed at this hotel shortly after it opened and had a much more positive experience. At this point it has already become a bit dreary and sad, at least in the rooms (the lobby was fine). Also we had a bathroom door that would not stayed closed, even if "locked". Fun when there are two people staying! The room was the smallest room I've ever seen, laughably, called a "suite". Hotel was also a bit noisy. Pluses were convenience, ample parking, and a friendly front-desk staff.

  • Stayed: May 2013, travelled as a couple
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Thank KAE4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Louisville North, responded to this reviewResponded 6 June 2013

Dear KAE4,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. We will follow up with our Maintenance staff to address the issue. Despite the challenges you faced we are pleased or Front Desk staff was able to off set this displeasure with great service. Also, I was pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests.

Regards,

Brenda J.
eMedia Coordinator
IHGCare

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Reviewed 6 May 2013

We booked this hotel almost a year ago since hotel rooms over the Kentucky Derby weekend are sold out far in advance. My wife and I thought we were lucky just to find a hotel room anywhere within 25 miles of Churchill Downs. As soon as we checked in, we agreed that, for our needs, this was the best hotel we could have hoped for if we had our choice of Louisville area inns.

The hotel was easy to find. It is not right on the highway, but our Garmin led us right to it. The parking lot was very clean, the landscaping was nice and the hotel looked relatively new. The lobby was spacious and had a big flat screen TV and sofas to relax in. There was 24 hour free coffee available in the lobby and free newspapers. We are not big fans of 3:00 p.m. check in times, but it seems to be the norm these days. There was no line at check in and the staff throughout our stay was very friendly.

We did not know that housekeeping was only offered after a week long stay. We were in town for four days which meant the room would not be refreshed at all. We were told that we would be given fresh towels by bringing down our used towels and that we could either put our trash outside the room for pick up or bring it down to the front desk for disposal. As it turned out, we were able to spread everything out a little more when we were not expecting a maid to come in daily. Our room was extremely clean upon check-in and we did not miss daily maid service at all.

We were assigned a top floor (4th floor) room. The queen sized bed really looked more like a full size bed, but it was comfortable and we slept well. The room was very spacious and is set up like an efficiency apartment. We had a full size refrigerator, a stove, a counter, sink, microwave and cabinets. There was silverware and dishes in the room.

A multi-purpose dining table was located next to the kitchen area....perfect for watching the 42" flat screen TV and browsing the Internet at the same time. The wireless Internet only gave us "fair" signal strength and was little on the slow side, but it was free and got the job done. There was a huge cable selection....well over a hundred channels. There is a DVD player in the room. We had a good deal of business to tend to and the free wifi and the room setup made it easy to do everything

The closet is about six feet long and offered plenty of space for hanging clothes and other storage. The bathroom was spacious and looked brand new. The minor complaints are that the water pressure was fair, not great, and the hair dryer is a little pea shooter that gives a so-so performance. Unlike most hotel rooms, there were plugs everywhere which made battery charging for the computer, cell phones, tablets and cameras easy.

Even though no free breakfast was offered, we were able to keep milk in the fridge and cereal in the cabinets for an easy breakfast. We could store our dinner leftovers safely in the fridge for next day snacks. The hotel was very quiet. On Saturday and Sunday, we had the local paper delivered outside the door. There was a Kentucky Derby party on Friday night with a light buffet, soft drinks and beer in the lobby. We wish we would have known about the festivities before we ate dinner out, but it was still fun in the lobby as the excitement continued to build for the big race.

To our surprise, there were two souvenir mint julep glasses waiting in our room and a wooden plaque containing the logo print for Kentucky Derby 139. The freebies would have cost us $51.00 plus tax at the Churchill Downs Gift Shop, so they were really nice giveaways. The hotel is just a few miles north of the Ohio River. It is just a couple of blocks off of I-65 which zips you right into Louisville. Downtown Louisville hugs the southern bank of the Ohio River and Churchill Downs, our main destination, was only 8 miles away.

The Clarksville area is really nice. There was a mall less than a mile from the hotel and Best Buy, Kroger,Target and Walmart were all a couple of minutes away by car. We would highly recommend this hotel to anyone. You will feel like you are in an apartment.....which is a lot more like home than most hotel rooms. Our many thanks to the Candlewood management and staff for a great four day stay.

  • Stayed: May 2013, travelled on business
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Thank TexasLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013

I stayed at the Candlewood Suites on Saturday night and love the nice room we received. It was very clean and the bed was comfortable. The housekeeper was very friendly. I recommend this hotel if you will be staying in the area. From the staff to the rooms the hotel was great! Will be staying there again in the future!

  • Stayed: March 2013, travelled with family
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Thank SoccerM14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek S, General Manager at Candlewood Suites Louisville North, responded to this reviewResponded 26 April 2013

SoccerM14,

Thank you very much for you kind review of your recent stay with us. Our housekeepers work very hard to make sure they are maintaining a very clean and organized hotel for our guests. We are glad that you enjoyed our hotel and we hope to see you again in the future.

Sincerely,

Derek Smith
General Manager
Candlewood Suites - Louisville North

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Reviewed 9 April 2013

this was a very wonderful hotel, It was great. clean right price the king suite with full kitchen was wonderful for the children and dog. the front desk service was so accommodating .Especially,Mackenzie, Derek. The king bed was so comfortable i didn't want to get up in the Morn.The bath towels were very nice. Coffee at your conv.all day. Its tooo bad people steal the dishes in the kitchen,and dirty up the floors [make stains] on carpets . love this hotel thanks for letting me have my dog comfeeee. also the free dvd rentals nice touch. Brand spanking new was enjoyable at a hotel.also everything available all around the hotel!!!!!!! cindy

  • Stayed: April 2013, travelled with family
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Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek S, General Manager at Candlewood Suites Louisville North, responded to this reviewResponded 26 April 2013

wearetheones,

I would like to thank you for your review with your recent stay at our property. I apologize that problems that you encountered while staying with us. We strive towards keeing our facility and rooms very clean. We want every guest to feel right at home. I invite you to come back and stay with us in the future and hopefully we will be able to achieve all of your expectations. I would love the opportunity to speak to you about your recent stay. You can contact me at the hotel at (812)-284-6113 ext. 503. We hope to see you again in the future.

Sincerely,

Derek Smith
General Manager
Candlewood Suites - Louisville North

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Reviewed 7 April 2013

All in all it was ok, I found it to be very overprice compare to so many other Candlewoods I stay in the past, but I was whilling to over look that because I really enjoy staying at Candlewoods hotels. The room was not as clean as other candlewoods I been to, specially the kitchen area. Bed was comfortable, hotel was quiet. Pool area was very clean and water warm, Customer service, the first lady I encounter was not so nice didn't make me feel welcome but the second lady the next day (Short, light skin girl, can't remenber name) was very, very nice! Good location to visit Lousville as is a easy 15 minute drive.

  • Stayed: March 2013, travelled with family
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Thank wearetheones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Louisville North, responded to this reviewResponded 24 April 2013

Dear wearetheones,

Thank you for taking a moment to review your recent stay with us. I am pleased to read you like our comfortable accommodations. However, we are very sorry about the experience you had with the service from our hotel staff and if you found the room cleanliness less than. We would like to assure you that this is not normal and has been addressed with our housekeeping department. We take our guest comments very seriously and appreciate feedback as this is how we improve our hotel.

Thank you again for your comments. We hope to serve you soon and provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare

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