I've stayed at a lot of hotels, and all have had problems but they usually made up for them in other ways. We just wanted to "get away" and relax. So in looking, their website advertized a pool and hot tub, continental breakfast, you know.. the works. A little more pricey, but we figured it was worth it.
First, we arrived late at night, looking for the hotel. Going around the curve we almost blew a tire because we missed the entrance. Why? it was pitch black and no lights lit the dark driveway.
Second, when we got to check in we were informed the pool/hot tub weren't working-no notice on the website about that. no comps for it either when we said it was the main reason for booking there. We were told to walk across the street if we wanted to swim. Yea, right.
Third, we asked about the continental breakfast. No problem...for $7.50 a pop. Yea, right.
Fourth, when checking in, I was asked for a credit card..although I pre-paid online. Not a usual problem, except they charged me $9.12 for "incidentals", even before we checked in! They refunded the money after 3 days and my complaining about it.
Room was ok, nothing special but the treatment received and not even a "sorry about this" has left a bad feeling about any Marriot I would ever consider staying at.
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- Also Known As:
- Courtyard By Marriott Columbus Tipton Lakes Hotel Columbus
- Columbus Marriott
- Columbus Courtyard