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“Top notch Service”

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Hotel Indigo Columbus Downtown
Ranked #2 of 10 Hotels in Columbus
Certificate of Excellence
Brussels
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Top notch Service”
Reviewed 18 January 2014

What characterizes the Indigo hotel in Columbus - for me - is service excellence. The hotel is nice and clean - rooms are spacious and quite comfy without being luxurious. Food at the hotel is OK - an expansion of the menu would be welcome, but quality is OK.
The service - however - is top notch.Every person in the hotel staff works to really make you feel at home- and at the end of the day - that trumps everything else.

Room Tip: Some people claim the hotel is noisy - personally I do not agree so. At the front it faces the post...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review, 22 January 2014
You write a top-notch review! Thank you for sharing how the service our team provided trumped all the other needs you had as a traveler. You will also be happy to learn we are expanding our menu very soon! Our menu changes a couple of times a year and we invite you to return and try all the new items on your next visit to the Hotel Indigo Columbus.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Madison WI
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 January 2014

We were driving back from Hilton Head and stayed at the Hotel Indigo. We were between the snowstorm and the frigid weather, so we ended up staying 3 nights. It feels so comfortable at this hotel. The rooms and common places are very clean and new. The staff is very accommodating. They have made our experience enjoyable. I have been impressed with everyone from the front desk staff, the servers, the housekeepers, maintenance and of course, Miles, the hotel dog. You won't be disappointed if you stay at this hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frequenttraveler025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review, 22 January 2014
Your response is warm enough to melt the snow outside! We are so happy we could shelter you from the frigid temperatures recently. I know the delay you faced probably wasn't what you planned for your trip and our team was thankful to hear your comments. All of us at the Hotel Indigo Columbus look forward to your return if or when you visit the area again.
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Richmond, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013 via mobile

The hotel is very pleasant and staff very friendly. Very central to down town so walking is best for getting to local amenities. Overall it was a good stay but be aware that walls are paper thin, heating system was noisy and breakfast can be slow if busy.....having said all that I liked it!

Stayed November 2013, travelled on business
Helpful?
1 Thank Doug C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review, 18 November 2013
I am happy to hear you liked us overall even if there were a drawbacks. While we love being busy, it can be challenging to serve breakfast to so many at the same time. Our staff will take encouragement from your review as we strive to continuously improve the quality of our services. Thank you for sharing your feedback, we look forward to your return.
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Cordova, Tennessee
1 review
Reviewed 14 November 2013

This hotel has a very achitectural feel to it but the hotel staff is super friendly including Miles, the hotels four legged ambassador. The pool and fitness facility were top notch, the food and drink in the dining area were delicious and the service was great. My room was spotlessly clean and super comfy.

Room Tip: Rooms away from the post office are quieter.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jingebrigt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review, 18 November 2013
Thank you for sharing your take on our top-notch hotel! We love hearing how Miles and our entire staff made your trip better. The 24-hour fitness center is something we are very proud of as it lets our guests work out on their schedule and is a bright, cheerful room no matter what time you work out on our variety of machines. We look forward to welcoming you back next time you are visiting friends in Columbus!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

The Hotel Indigo has a great staff, interesting decor and an upbeat style at a reasonable price. However the walls are paper thin--not what you expect from the look and feel of the place!
We were kept awake all night by a wedding group that wanted to party to the wee hours after their reception. The staff did their best to quiet them and finally moved them to the only other available room...only to keep those guests awake as well. Book a room away from the elevator and ice machines and as far away from any groups that might be staying as you can!

Room Tip: run the fan to keep out noise of your neighbors
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chicagotraveler195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review, 18 November 2013
Thank you for your review. I am so sorry the guests nearby disturbed you and appreciate that you brought it to our attention. Moving them to another room is always a last resort but hopefully you were able to sleep soundly afterwards. I am like you, and always ask for a room away from vending areas or elevators because I know I seem to hear every noise in the hallway when I'm away from home. We look forward to your return and offering a quiet location for you!
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Nashville, Tennessee
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2013 credit card Amex Cardmember Review

I highly recommend Hotel Indigo in Downtown Columbus. The amenities are great (gym, pool, restaurant, parking, etc.) and the entire place is impeccably decorated from head to toe. AND, they have an adorable little dog who lives in the lobby.

Stayed September 2013, travelled with friends
Helpful?
1 Thank schevrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plainfield, Indiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 October 2013 via mobile

Staff are friendly & helpful. Miles the dog is adorable. We had drinks at the bar which were good, bar staff friendly. King suite was amazing, somewhat ruins other hotel rooms for you though. Comfy bed, everything we wanted was in walking distance. Pool & hot tub nice.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Columbus Downtown

Property: Hotel Indigo Columbus Downtown
Address: 400 Brown St, Columbus, IN 47201-6707
Phone Number:
Region: United States > Indiana > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Columbus Downtown 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
You'll know as soon as you walk through the doors of the Hotel Indigo and are greeted by Miles, our doggy ambassador, this boutique hotel defies convention. We feature unique design at every turn, without compromising your comfort. As a 2014 Certificate of Excellence Award winner, the Hotel Indigo in Columbus, Indiana is a sophisticated, full-service hotel in downtown Columbus, IN designed to create a sense of peace and serenity for all guests. Our boutique hotel is ideal for travelers who desire an escape from the ordinary but value the traditional hospitality and services of a standard hotel. Our luxury Columbus, IN accommodations offer quick access to area attractions such as the Columbus Museum of Art and Design, the Mill Race Park and Architectural Tours of Columbus, Indiana. Our luxury hotel is also near prime shopping spots, including the Edinburgh Premium Outlet Mall, the Exit 76 Antique Mall and great boutique shopping on Washington Street. Travelers looking for lodging in Columbus, Indiana can enjoy a relaxing stay at this hotel, located near many corporations including Cummins, Toyota, Irwin Financial, Enkei and Impact Forge. Our boutique hotel in downtown Columbus, IN provides free high-speed, wireless Internet access, IHG Rewards points, a heated, indoor pool and well-appointed rooms with modern decor, making it a true oasis for the business traveler. While lodging at our pet friendly hotel in Columbus,IN, you and your four-legged family are always welcome. Savor a cup of Copper Moon locally sourced coffee or have dinner at Gallery Bar and Bistro. Pamper yourself and inspire your passions at the Hotel Indigo in Columbus, Indiana. ... more   less 
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Also Known As:
Hotel Indigo Columbus

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