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“Appalling”

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Quality Inn & Suites
Ranked #20 of 22 Hotels in Elkhart
Reviewed 21 October 2012

Totally neglected property. Must be a repossessed property because there is no way someone owns this. Maybe franchise is just waiting for a new buyer to clean it up. Pick a category from exterior, to room cleanliness, to friendliness of staff, to continental breakfast and it's bottom marks possible. Makes me question Quality Inn franchise QC. My favorites were the shoulder high weeds in the parking lot and torn carpet repaired with duct tape.

Room Tip: No elevator, so 1st floor would be handy.
  • Stayed: August 2012, travelled with family
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Thank dktruex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (84)
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60 - 66 of 84 reviews

Reviewed 28 July 2012

From the outside in totally disgusting! Trash all around outside. As we walked down hallway there was a musty/smokey odor throughout. Wallpaper hanging off wall w/chunks of drywall, carpet badly stained. Already paid reservation online so couldn't cancel. Called to have room recleaned but still dirty after she left. Floor dirty, pubic HAIRS in tub & jacuzzi, dead bugs, pop on the wall, food on the outside of micro, mattress pad ripping apart like rotted material, room musty, water floating on ice tray with purple gunk, dust covered frig & micro. Knobs missing from jacuzzi. No pool since 2010 & no discount given. Had to go buy our own cleaning supplies! What a disappointment! Should reconsider the name of the hotel & call it "Inns & Suites" but not QUALITY!

  • Stayed: July 2012, travelled as a couple
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Thank mark d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

The staff is unfriendly and unwelcoming once payment is secured. The laundry facilities are not operational and haven't been repaired for quite some time. The pool is closed and has not been repaired for over a year. The outside door to access the rooms is broken. The entire hotel has not been maintained (e.g. major stains on the carpeting, dirty walls, burned out lights, etc.). There are signs warning you to not park on the side of the building due to vandalism. When I called the front desk to inquire about the laudry facilities the response I received was "Well, what do you expect me to do about it? I can't fix a broken machine and it's been broken for a long time." It took us really throwing a fit for the staff to allow us to check out (after only having been in the room for 30 minutes). We went to a different hotel.

  • Stayed: July 2012, travelled with family
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Thank maggie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

This profoundly filthy property is rife with bed bugs. I am covered in bites. I feel that I am ethically oblicated to make every effort I can to warn people away from this awful monstrosity. Also, the electrical outlets continually failed and worried me. Did I mention all the bed bugs?

Room Tip: Stay somewhere else.
  • Stayed: July 2012, travelled on business
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3  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2012

Falling apart...weeds galore, poor lighting inside and out, smoke filled...already had paid reservation so couldn't cancel by time we arrived after midnight. Very creepy, entered to find torn wall paper coming off the walls, chunks broken off the air units, our door left cracked open, music from alarm playing, no towels in room, door hit stained toilet, lobby was locked, it was like being on a horror film. Couldn't eat the breakfast offered in the morn. Worst hotel experience ever!!!

  • Stayed: June 2012
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3  Thank AlTexCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2012

The hotel looks like it's going through bankruptcy--weeds outside, pool was closed, hall smelled of mildew, and the room wasn't clean, especially the rug. I wouldn't stay here again or recommend it to anyone.

  • Stayed: May 2012, travelled with friends
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1  Thank whitemountains_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2012

I stay in Elkhart several times per year on my way to and from Chicago. Being less than 2-hours from Chicago, Elkhart is a good alternative to the pricey Chicago hotels. The area is also much nicer than most suburban Chicago hotels located near an interstate. Each trip, I price about 4-5 motels in Elkhart, best rate gets my business. I know what to expect from this motel, rooms are up-to-date and well cared for, property is in a quiet (but easy to find) area, they provide a free continental breakfast in a peaceful setting, and I have never had any issues during my stay. I find all of their employees to be friendly and courteous. This latest stay was no exception!

Room Tip: No elevator at this 2-Floor motel.
  • Stayed: May 2012, travelled with friends
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Thank RailfanMotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Address: 3321 Plaza Ct, Elkhart, IN 46514-6715
Region: United States > Indiana > Elkhart
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #20 of 22 Hotels in Elkhart
Price Range: £49 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 70
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Also Known As:
Quality Inn Elkhart
Elkhart Quality Inn

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