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“I will not return as this property needs renovation or demolition.”

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Quality Inn & Suites
Ranked #20 of 22 Hotels in Elkhart
Downers Grove, Illinois, USA
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“I will not return as this property needs renovation or demolition.”
Reviewed 11 July 2013

Towels were supposedly white but grey is the right color and they would match my rag pile at home. Overspray from painting the walls and crumbs all around the floor perimeter were a turn off. The breakfast bar was the usual choice hotel option and tasted fine. The pool is closed too.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bradk36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2013 via mobile

We' ve been staying at the quality for over a month. I agree with the other reviewers, the place is a little dated, but other than that no problems. The rooms are nice and if there's ever a problem with something in the room, the staff is accommodating. The pool is down for maintenance, but as far as the grounds being nasty, I don't agree. I've personally saw the manager out there taking care of the grounds herself. I would recommend this hotel! Thanks for all that you've done for us Connie, Jerry, and Melissa...we appreciate y'all!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kmere05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2013 via mobile

Yes this hotel needs some work but I enjoyed my short stay. The pool is under repair and the manager explained that it was under repair. There were signs everywhere. The staff was very friendly and helpful. The room was clean a little outdated but Clean. Breakfast was standard fair. The only real complaint was the shower controls. It was very hard to find a comfortable temp . It was either cold or scalding. There was no in between. I can't say enough about the staff. Although there are things that need to be done they are being worked on. I would love to go back in a year and see it. Thank you for a delightful stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edgewood04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie H, General Manager at Quality Inn & Suites, responded to this review, 1 July 2013
Thank you for your most recent comments! We are glad that you enjoyed your stay with us. Yes we have been doing improvements and indeed we still have a ways to go. We have an exceptional staff, and we are a great value! We will keep working on everything and when you return on your next visit we hope you are pleased.
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New York City, New York
Level 6 Contributor
155 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 18 June 2013

I stay in Elkhart each time I drive between NY and Chicago. I price several hotels in town including this Quality Inn. I find this motel along with Sleep Inn, and Microtel Inn are the three nicer motels with decent rates. I've been staying here since its last make-over which was quite a few years ago. I find some other reviewers of this motel to be kind of harsh, its not bad. Yes, there are some areas that can be worked on. Hallways need attention, and some of the exterior doors (access doors to the hallways from parking lot) could use some adjustments or replacing. These areas can leave a poor impression on new visitors. The rooms are fine. Clean and well kept, I have not come across any issues while staying at this motel. Breakfast area is nice, large & clean with tables. Newspapers are available for guests. The motel is located is an area with several other hotels, and restaurants. Its located near the exit / entrance to I-80. What you get vs. price, this motel is a good deal.

Room Tip: No Elevator at this motel.
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RailfanMotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie H, General Manager at Quality Inn & Suites, responded to this review, 1 July 2013
Thank you for taking the time to make your most recent comments. We pride ourselves on being a great value with great hospitality! I am glad you agree. We have just recently had all of our hallway carpets professionally cleaned, and I am in hopes that you will notice a difference upon your next visit. Thank you again for staying with us and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 June 2013

This property is undergoing renovations (?), but I'm not sure that they will be done.

Overall, the stay was OK. But if I were returning to the area, I'd look for something else. My room had been partially renovated. There was new carpet and new granite tile in the bath. BUT apparently they also replaced the toilet - the door to the bath wouldn't clear it to close and the "rub" was so severe, the inner panel of the door had been pulled loose. All it needed was a small notch cut in the door. There were no covers on the bath light fixtures and the tile trim had never been done. Caulking wasn't done around the edges. Sadly, there was actually plaster dust on the bath floor behind the door. The picture you should get is that it was"renovated," but the workmen left without finishing the job.

The pool was also closed for "renovations." I inquired when it might reopen. The date was uncertain. When I pressed the desk clerk about how long it had been closed, the answer seemed to be more than 2 years. I can only assume that it's the same workmen.

Beyond that, it was OK Other than plaster dust, the room was clean. Breakfast was fine with some hot items (biscuits with sausage & gravy). Bed was comfortable. Linen was fine. It was quiet.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie H, General Manager at Quality Inn & Suites, responded to this review, 1 July 2013
thank you so much for your recent stay and trip advisor comments. I have followed up on all of your concerns and we are working on correcting all your issues. While we are working on renovations, there is no excuse for plaster dust on the floor and some of the other issues that you explained. We are still working on the pool to find the problems that are causing it to not function properly, I am in hopes that you will return and the next time you are here, your stay will be a better one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkhart, Indiana
1 review
Reviewed 2 May 2013

I have stayed at this Inn many times. Kim M. took care of our room and she was the best. I always a nice quiet stay here. I enjoy the large rooms and having plenty of space a quiet surroundings. The are a bunch of places to eat nearby. My favorite is Callahans for breakfast. Callahans is just across the toll road from the Quality Inn and open 24 hours. As of 05/02/13 the pool is closed for repair.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichMill46516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie H, General Manager at Quality Inn & Suites, responded to this review, 6 May 2013
Thank you for your comments, we are happy that you noticed our improvements and Kim is appreciative of the compliment. We are working very hard to continue to improve the hotel, and we pride ourselves on our amazing staff! We look forward to your return to the hotel and each time hope you notice more improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 April 2013

I've stayed in many diffirent hotels across the world but this is definitely in my bottom 10 list. I stayed here with my two boys for a hockey tournament for two nights and was thouroghly disgusted.
The place looks and reeks of the chronic decay of a cheap 1970's hotel. The remnant of cigarette smoke and mold emanating from the 40 year old carpet pierces your nostrils the moment you walk in. The pool was out of order and the key access "security" door was broken so anyone could just walk into the hotel.
Our room was also disgusting. There was a gummy feel to the carpet which forced us to walk around the room with our shoes on. There was water damage and water stains on the ceiling, walls and window treatments. The bathroom had only one towel and looked like someone already used the other 2 (before we checked in!). Shower smelled of old urine when turned on. Only one outlet in the room was functional so we had to take turns charging our phones and electronics.
There is a continental breakfast offered but we did not try it for I was not confident it would be sanitary. We ate at the pancake house across the street which was good.
Mild positives: The morning staff was friendly and the linens seemed clean and free of vermin.
We could only stay for two nights before switching to another hotel.
I would not recommend this hotel to anyone. There are so many other good and marginal quality hotels in the area that there is no excuse to stay here.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CM B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie H, General Manager at Quality Inn & Suites, responded to this review, 29 April 2013
Thank you so much for your recent stay and your comments. As the new General Manager at the Quality Inn in Elkhart, the staff and myself are striving everyday to improve the quality of the guests stay. We have made great strides in the improvements to the hotel and expect more in the future. We need guests comments to help us in these improvements. We hope that someday you will return to the area and see how hard we are working on these issues. Have safe travels in your future and we thank you and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 3321 Plaza Ct, Elkhart, IN 46514-6715
Region: United States > Indiana > Elkhart
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #20 of 22 Hotels in Elkhart
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Quality Inn Elkhart
Elkhart Quality Inn

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