I am on the road a lot and I have stayed at hotels all over the country - I've never written a bad review, but this hotel and staff take the cake for the worst customer service I've ever seen...
Remember that Seinfeld episode where he reserves a car rental only to find they gave away his car?
Jerry: "But the reservation keeps the car here. That's why you have reservations"
Agent: "I know why we have reservations"
Jerry: "I don't think that you do. See you know how to take them but you don't know how to hold the reservation. That's really the most important part, the holding. Anybody can just take them"
I just lived the real-life scenario of that scene, except the staff member at this hotel wasn't just incompetent like in Seinfeld - they were RUDE. Yelling at me for no reason, telling me I don't know how hotels work...etc.
I paid for the room IN FULL ahead of time because I was worried I could lose my room, traveling across the country, I wasn't sure what time I would arrive, I even told them that when I reserved it and I was assured it would be there for me. But alas! they gave it away...
I could live with them just giving my room away.. if I got an apology... honest mistake.. Instead I was treated so rude by the young man at the front desk. This little punk shouldn't be allowed in the service business. On top of yelling at me (as if his mistake was my fault???) I was told they weren't going to refund my money... I was out $85!!!! My "fault for not knowing how hotels work". That is not only horrible customer service, but borderline criminal!!!
Even after all of this, I wasn't going to write this review until I spoke to the hotel manager. I mistakenly thought perhaps he'd be there to apologize at the very least for his rude night associate. I must have called 15 times, night/day, weekday/weekend.. etc. He was never there. I left messages to have him call back, he never did... unbelievable.
Do yourself a favor and check out the numerous other hotels in the area and up the road. These crooks don't deserve anyone's business.
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- Also Known As:
- Quality Inn Elkhart
- Elkhart Quality Inn