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“Rooms smelled, could not access wireless”

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Comfort Suites North
Ranked #11 of 22 Hotels in Elkhart
Laguna, California
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Rooms smelled, could not access wireless”
Reviewed 22 July 2011

We normally stay at the hotel behind this hotel the Hilton Garden Inn, but it was booked. I checked in and found that the room had a musty order, I found my first floor window unlocked and partially open, good thing i checked it. I reported the smell to the front desk but other than noting my complaint they did nothing. They did write me a nice letter apologizing and advising me that they were trying to determine the smell problem. My co worker room was on the second floor and he also reported that it smelled. Breakfast was sub par. Also TV was intermittent. The staff was friendly enough and very embarrassed by the situation, I hear that the people that own the Hilton are buying this hotel so maybe changes are coming.

The next morning we moved to the Hilton Hampton Inn up the street. Now this was an exceptionally clean hotel, had cookies on checkin, a decent breakfast. got our Hilton Honors points, and was the same price as the Comfort soo now we will stay at one of these two Hiltons net time.

Room Tip: Don't stay here
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  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank oasis473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Saint Clair Shores, Michigan
Level 6 Contributor
119 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 19 December 2010

Stayed here for one night during a trip to visit family for the holidays. Booked a 1K and a 2Q room. Both had livingroom area with couch, coffee table, mini fridge,microwave. Bedroom area had desk and chair. Coffee maker in bathroom.

Pros: Price was fair ($75 - $85 with AAA discount), hotel was very clean, staff was friendly.

Cons: Almost all parking was behind the hotel, lobby and rooms were cold, business center Internet connection incredibly slow, printer out of ink with apology note from management, ice machine not working with apology note from management, breakfast food - lukewarm and old, bananas brown, apples had note from management to wash them first, mattresses jiggly and very soft.

Biggest concern: Elevator shook and bounced. Noticed posted annual inspection had expired September 2008. Hoping the current certificate is in the office.

Biggest high-five: The front desk the morning we left. My college age son accidently left behind his glasses. We called a few hours later and housekeeping had turned them in to the front desk. What was impressive was when we arrived home late that night, there was a message from the front desk letting us know they had found them and asking us to please call. The made a point of calling to let us know long before we called them. Kudos to the front desk for customer service!

We are very laidback travelers. Not much fazes us, so we were surprised by how negative we felt about the property. We walked away with the impression they were cutting corners as they struggled to make ends meet.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCSTravelJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 12 November 2010

We have been coming here for over ten yrs. We had the taj mahal suite for our 4th anniversary and had a good enough time that we now have a 5 yr old that we bring with us regulary to get away and have movie game nights! We are frequent stayers and recomend this hotel to all our frnds, who have also used it regularly! The breakfast choices has gotten considerably better over time now offering waffles eggs and various fruits and cereals. Love the place, am here now for a movie/bday wknd! Having a great time! Plus it's close to a grocery store a goodwill and a shoe store. With your room card you get 10% off at Texas Roadhouse!

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melodycallantine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2009

Although, this is advertised as a "smoke-free" facility, we arrived to 3 smokers just outside the entrance to the hotel. The smell was terrible. I asked the desk clerk about it and was told that although it is smoke-free, they have to provide an area for their smokers. We were assigned a room on the 3rd floor. There were stains on the comforters, the sofa bed was broke and it had used sheets still on it. The room was really dirty. We notified the manager who gave us another room. That room was again extremely dirty, more stains on the comforters, there were toe nail clippings on the floor next to the bed and we found ants crawling up the wall. By that time it was almost 11:30 PM and we had just traveled 11 hours. We knew we were going to be charged for the night so we gave up and went to sleep. The next morning, we notified the desk manager. We will be contacting Choice Hotels Corporate Office.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaimeM57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fond du Lac, WI
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 June 2008

Very nice, large room. Clean. Breakfast ok, enough to get you going.

  • Liked — nice room, well kept up property
  • Disliked — satisfied
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CathyfromFonduLac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 24 July 2007

Very nice stay; friendly & helpful staff. The cold milk & warm cookies on arrival were a treat. BIG, clean room. Comfortable pillow-top queen mattresses. Nice pool & hot tub area with restrooms located just outside the area (the women's restroom even had a basket of complimentary feminine supplies available). Generous & tasty breakfast included cheese omelets w/ bacon on the side, make your own waffles, bagels, english muffins, muffins, assorted pastries, 3 kinds of cold cereal, hot cereal, 3 kinds of fruit, yogurt, 2 kinds of juice, 2 types of milk, 3 types of coffee, regular & decaf tea, hot chocolate. The only thing wrong with the breakfast was that the tables were small -- large enough for only 3 people at each. Internet wasn't wifi, but the desk provides cables to connect your laptop to the port in the room. We noticed 2 minor maintenance issues: the door lock to the pool area appeared not to be working, and the peephole in our room was missing, but had been covered securely. We'd definitely stay here again.


Stayed April 2007
Helpful?
2 Thank Sojourners4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebraska
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 July 2007

Stopped for an overnight on our way home -- very nice place - up to date, clean, nice breakfast.. No chance to use pool facilities. Highly recommend.

  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Like-Clean-Rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites North

Property: Comfort Suites North
Address: 404 Northpointe Blvd, Elkhart, IN 46514-6769
Phone Number:
Region: United States > Indiana > Elkhart
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Elkhart
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Suites North 2*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Hotel Elkhart
Comfort Suites Elkhart
Elkhart Comfort Suites

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