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“Overwhelmed staff could use more training”

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Hilton Garden Inn Elkhart
Ranked #2 of 22 Hotels in Elkhart
Certificate of Excellence
Florida
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Overwhelmed staff could use more training”
4 of 5 bubbles Reviewed 1 September 2013 via mobile

We stayed here for first ND football game because prices were half what SB hotels charge - although still double what hotel charges for non football weekends. The front desk staff seemed totally overwhelmed at check-in, although only two families were checking in at the same time. The two clerks kept conferring back and forth, ours had trouble finding res which had been made since May. We were in a double queen, the other family in a king but requested a double queen because of their kids. The staff told them there were none. We offered to trade. After several minutes of conferring and punching keys on computer they couldn't figure out how to do it. How hard could it possibly be? Finally, both of us just said forget it, give us the rooms we are assigned. So we got to our room and the keys didn't work. I wonder if they were the other family's keys.
Room was nice enough although microwave wasn't plugged in. We could have moved cabinet to plug in but didn't.
I went to fitness center to work out kinks of long drive. 3 machines - treadmill didn't work (but its TV system did), stairstepper worked (but TV did not), and bike.
I hoped breakfast next morning would redeem hotel in my mind. It was OK, not great but no glaring deficiencies. The staff were totally overwhelmed at the number of people (I guess time constraints of going to game had more guests coming in over a shorter time period). I don't like to eat traditional breakfast eggs/bacon/sausage so had a bagel and fruit. Just OK. Husband had pancakes and liked them. Overall, place did what we needed, nothing more. Price was high but it was a football weekend.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelTravel60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

385 reviews from our community

Traveller rating
    211
    96
    48
    18
    12
See reviews for
115
79
35
135
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Webster, United States
2 reviews
5 of 5 bubbles Reviewed 31 August 2013

Clean, welcoming hotel. Staff is friendly and helpful. Rooms are decent. Small bar in lobby- but great bartender! Decent breakfast with hot and cold options. We stay here everytime we come to the area and always will!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwood, Indiana
Level Contributor
268 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 29 August 2013 via mobile

Clean, large, and comfortable room. What more do you want in a room? Friendly and helpful front desk staff. The hotel is back off 19 a little bit so you need to look for it. It is nice hotel and worth finding.

Stayed August 2013, travelled on business
Helpful?
Thank IndyOmahaCincyKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MN
1 review
5 of 5 bubbles Reviewed 27 August 2013

We arrived in Elkhart around 9 on a Sunday night after along day of traveling from Minnesota. The check-in was very quick, our room was very comfortable. The beds were just right, the room was large, nicely decorated and very clean. After a great nights sleep the highlight was the great staff in the dining room. I wish I remembered their names. There were two servers and a cook and they were all so kind and cheerful. It was a great way to start the day!

Room Tip: We chose a king suite and it was perfect for our family of 4.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2ottogirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkhart, United States
1 review
5 of 5 bubbles Reviewed 19 August 2013

This hotel is clean and modern with all of the amenities you would want including a nice workout area and pool. The staff is professional and friendly and goes out of their way to keep you happy. In my opinion this is the best valued hotel in the area.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Charles, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2013

Great place to stay, very clean and welcoming. Staff are all very nice and helpful. It also has a good restaurant and bar if that is what you need. Book early as they are always sold out. What does that tell you? My new place to stay during my travels to Elkhart.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dunstan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Champaign, Illinois
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

We stayed here one night. The hotel was nice, room was clean, beds were comfortable. We had a wheelchair accessible room with 2 queen beds. The accessibility was for my elderly mother. I was disappointed that there was not a grab bar next to the toilet. This would have been helpful.The room mini-frig was handy. Many of the hotels in the area offer free continental breakfast, this one does not. There is a breakfast buffet for $10/each but we didn't try it. There are many restaurants in the area within easy access to I-80.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandyChampaignIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review, 8 March 2016
Dear Guest,

I am sorry that old management of this hotel did not respond to your review. Please know that I started at this property in late 2014 and if I can be of any service to you, please do not hesitate to reach out to me directly.

Warm Regards,
Chris Newsome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Elkhart

Property: Hilton Garden Inn Elkhart
Address: 3401 Plaza Court, Elkhart, IN 46514
Phone Number:
Region: United States > Indiana > Elkhart
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Elkhart
#3 Family Hotel in Elkhart
#4 Romantic Hotel in Elkhart
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Elkhart 3*
Number of rooms: 85
Official Description (provided by the hotel):
This modern hotel is a 2-minute drive from Interstate 80 and a 5-mile drive from Downtown Elkhart. The traditional rooms have flat-screen TVs with premium cable channels, microwaves, minifridges and WiFi, as well as custom-designed beds. Upgraded rooms include whirlpool tubs. There's a 24/7 convenience store, in addition to the cooked-to-order breakfast (fee) and on-site bar/restaurant serving American cuisine. There's also an indoor pool with a hot tub and a fitness center, as well as a ballroom for up to 70 guests, a business center and free parking. ... more   less 
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Also Known As:
Hilton Elkhart
Elkhart Hilton

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