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“good hotel, justa few concerns”

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Best Western Inn & Suites
Ranked #5 of 22 Hotels in Elkhart
oshawa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“good hotel, justa few concerns”
Reviewed 23 August 2012

The good part: Friendly staff, easy access from major highway, decent breakfast.
The "could improve" part: Swimming pool doesn't have a bathroom/changing area close by, and we didn't know about getting extra towels from the front desk until after the fact. Safety: we found the back door held open by a little stone several times as we used the stair often. Make sure the room door is really closed upon going out, we were surprised to found door only partially closed as we returned to the room.
Overall experience: Good.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank memacan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review, 29 August 2012
Dear Guest,

Thank you for choosing Best Western for your recent stay in Elkhart,IN. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Best Western Inn & Suites, Elkhart,In.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

General Manager
BEST WESTERN Inn & Suites
3326 Cassopolis st
Elkhart,IN 46514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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191 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2012

This was our second stay at this facility. We chose to stay again because of a positive experience a year ago. Very convenient location but as another reviewer noted, signage could be better. We did have two concerns this year, however. First, we made our reservation for a smoking room a few weeks before travel. In the interim this became a smoke-free hotel. We don't have a problem with smoke-free facilities, but I think that outstanding customer service would have included informing us of the policy change so that we wouldn't have been surprised. Second, the smell of cleaning solution in our room and hallway was very strong and not pleasant. Certainly this may have been just a one-time occurence from an overzealous housekeeping staff, but on the night we were there it wasn't very appealing.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review, 29 August 2012
Dear Guest,

Thank you for choosing Best Western for your recent stay in Elkhart,IN. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Best Western Inn & Suites, Elkhart,In.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

General Manager
BEST WESTERN Inn & Suites
3326 Cassopolis st
Elkhart,IN 46514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Verona, WI
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 20 August 2012

Summary: This hotel is set back from the main road, behind a gas station. You have to watch carefully for the hotel sign. Tight parking lot (we had a trailer, had to double park, and pull through the grass to get out in the morning). Rooms were OK, still had a smoking odor but not overly strong, higher noise than expected, some signs of aging of facility. Breakfast was fine.

The Good: The hotel is just off the freeway (once you find it). Rate (through Hotwire) was good in comparison to other hotels. Room was clean and spacious enough. Staff was very nice. Breakfast was good, not great, but what we expect from a free breakfast at a hotel.

The Bad: The parking situation was less than optimal. We pulled in about 10:30pm on a Friday and we had to double park since we had a trailer. Had to pull through the grass to a gravel road to get through as there was no way to turn around. The room we were given, even though it was non-smoking, had a smoking odor, not strong, but it was still there. Didn't really affect us though. There are some signs of age, with some cracks appearing in the bathroom, a drippy faucet handle, etc. Nothing huge was wrong, but these are signs that maintenance may be lacking. The breakfast area is not overly large and was quite crowded. Luckily found a table to eat with the family.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WICampFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review, 29 August 2012
Dear Guest,
Thank you for choosing Best Western for your recent stay in Elkhart,IN. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is very important for us that our guests’ experiences are shared.

The City Of Elkhart is making changes in our area to make it more pedestrian frindly and easier access to the area hotels. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Best Western Inn & Suites, Elkhart,In.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

General Manager
BEST WESTERN Inn & Suites
3326 Cassopolis st
Elkhart,IN 46514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2012

After showing up to the hotel we see about 100 mattresses outside, which usually means bed bugs. After we searched for bed bugs, nothing. Still doesn't mean theyre not there. Free breakfast was terrible and ran out of coffee at 930. For the hotel being what it is it's definitely not worth the rate. Not to mention there bedding is TERRIBLE. It's basically sheets so if it's winter prepare to be cold.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebraDavis123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review, 29 August 2012
Dear Guest,
Thank you for taking the time to complete our comment card following your visit to the Elkhart Best Western Inn & Suites in Indiana.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. One of the requirements of Best western was to replace our entire mattresses in all rooms. All mattresses were placed outside for pick up by the Salvation Army. Also breakfast is from 5am to 9 am so for the inconvenience. Since your visit improvements have been made including new bedding, Hot breakfast and updated indoor pool, also we have went to completely non-smoking. We appreciate your business and would like you to visit us again. I’d like to offer you a 10% discount off Rack Rate and a free upgrade. To receive your discount please call the hotel directly at 574-262-8761 we will be more than happy to accommodate you. Again, I would like to apologize for not meeting your expectation.
Please know that your comments have been reviewed in detail with our housekeeping department and steps have been taken to ensure these faults are solved.
We appreciate your patronage and hope you will stay with us the next time you are in Elkhart, Indiana.
Priya Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedarburg, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2012

I don't know where to start this review, but will let everyone know how frustrating of a stay we just encountered at this hotel. First off I booked the room on hotwire (I guess my fault) based on the fact that it was a 3 star room (1 star on priceline). Our trip started out by pulling in a parking lot that had NO (that's ZERO) parking spots available, we had to circle around for 5 minutes before somebody left so that we coul get a spot. Not sure where they parked when they got back. We then went in and got our room, which we found out was a SMOKING room. We did not know this until we got to the room. We asked for a new room and were told that every room was full and that's the room we would have. The smoke was unbearable, so bad that we left our suitcase and clean clothes in the car so they would not smell. The beds were paper thin, covered by blankets that had some sort of disgusting white stains/spots on them. The shower curtain was stained, the shower itself had some sort of mold/mildew growth. We didn't even shower in the morning, as there was no point. We stunk like cigarrette smoke for the rest of our car ride.
I've stayed at rooms before with bugs, that were just flat out dirty rooms and have felt more comfortable. I would and will never stay here again, as well will never use hotwire to book, if this room got a 3 star rating.

Room Tip: Room at another hotel would most likely be best.
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MHSH_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review, 29 August 2012
Dear Guest,
Thank you for taking the time to complete our comment card following your visit to the Elkhart Best Western Inn & Suites in Indiana.
I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. At the time your reservation was made through hot wire it was for a smoking room. It was a busy time for us and we did not have any non-smoking rooms available if there would have been we would have been more than happy to put you in one. Since your visit improvements have been made including new bedding, Hot breakfast and updated indoor pool, also we have went to completely non-smoking. We appreciate your business and would like you to visit us again. I’d like to offer you a 15% discount off Rack Rate and a free upgrade. To receive your discount please call the hotel directly at 574-262-8761 we will be more than happy to accommodate you. Again, I would like to apologize for not meeting your expectation.
Please know that your comments have been reviewed in detail with our housekeeping department and steps have been taken to ensure these faults are solved.
We appreciate your patronage and hope you will stay with us the next time you are in Elkhart, Indiana.
Priya Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2012

First trip to Indiana for my nephew's wedding in Middlebury. The Best Western in Elkhart should be on everyone's stay list who is traveling to the area. The room was clean and the "free" breakfast was excellent.

Room Tip: No worries about which room you choose-there is no noise factor.
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EMR1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Inn & Suites, responded to this review, 10 July 2012
Dear Guest,

Thank you for choosing Best Western for your recent stay in Elkhart,IN. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Best Western Inn & Suites, Elkhart,In.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

General Manager
BEST WESTERN Inn & Suites
3326 Cassopolis st
Elkhart,IN 46514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Prospect, Illinois
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 May 2012

We have good deal from expedia, good location ( close to Interstate, Restaurant ), the hotel have free continental breakfast but I felt the breakfast in full breakfast style. Interior room is old style but clean.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isneta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this review, 2 June 2012
Dear Guest,

Thank you for choosing Best Western for your recent stay in Elkhart,IN. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Best Western Inn & Suites, Elkhart,In.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

General Manager
BEST WESTERN Inn & Suites
3326 Cassopolis st
Elkhart,IN 46514
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inn & Suites

Property: Best Western Inn & Suites
Address: 3326 Cassopolis St, Elkhart, IN 46514-6740
Phone Number:
Region: United States > Indiana > Elkhart
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Elkhart
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
This Elkhart hotel in Northern Indiana is ideally situated for Notre Dame visitors or tourists en route to Amish Country. The Best Western Inn and Suites offers comfortable accommodations for travelers to northern Indiana. Only three miles from Bayer Pharmaceutical Company, hotel guests travelling on business will appreciate the convenient location of this hotel. ... more   less 
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Also Known As:
Best Western Elkhart
Elkhart Best Western

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